Doubletree at the Entrance to Universal

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 1275 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Not as close as you think and Running Toilets!!!

    Reviewed by Whitney L(Portland, Maine) on Apr 22, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    We stayed here while on vacation at Universal. It was a bit of a disappointment to find out that this hotel is close to Universal but NOT as close as it seems. You can walk (20minutes) or take a city shuttle (that fills up really fast and stops at other hotels 45+ minutes). We took multiple Ubers just to save time. Our room was nice and clean however the Toilet RAN!! They obviously updated the rooms but not the toilets. In fact we had trouble getting it to actually flush! The hotel offers a very expensive buffet breakfast ($22.95). There is also a very expensive restaurant on site. Next time I think we will spend the extra money to be onsite.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Location

    Location-1

    Service

    Service-5

    Great Customer Service

    Reviewed by rkschanw(Orlando, Florida) on Apr 21, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This hotel provides excellent overall customer service right from the word go. Sierra S at the Bell Desk provides friendly service and great advise since this is the family's first visit to Orlando. Check in was efficient and swift. The Hilton Ambassador is very friendly and offered great tip on dining and she gave 500 points to us as their Hilton Honors member.

    Excellent Stay

    Reviewed by ramp4043(Charlotte, North Carolina) on Apr 21, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Very nice hotel with some nice amenities around it. Food places, Walgreens ,everything you would need in walking distance. We actually only stayed one night before going to our other hotel. I actually could have stayed here the entire time.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-4

    Best trip ever thanks to Brian Lopez and the team

    Reviewed by Robles1515() on Apr 20, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Everyone listen please, I have stayed at a lot of hotels or I should say Hilton’s. This is by far the greatest Hilton I have ever stayed at, everything about this Hilton is phenomenal, the pool is huge, the breakfast is amazing I’m talking your going to want to eat 2-3 times because it’s so good, the pizzeria in the hotel taste like New York and yes I’m from New York, the universal booth people are so nice and accommodating and very knowledgeable, if you don’t taste the cookies that’s your loss those are some of the best chocolate cookies I have ever had I hope they get branded and I can buy them in stores, last but not least the staff from inside and out are professionals at all times and make you feel welcome and at peace while here serenity would be a more perfect word, our stay was so unbelievable that we decided to stay another night, I want to thank Mr. Brian Lopez for taking care of me and my family, we came in late with 3 kids and he made our life enjoyable and full of pleasure, it was amazing how people are so kind and amazing and expect nothing in return I will forever be grateful to him. If I could give this Hilton 10 stars I would. Thank you from the Robles family.

    Mrs Paula Garza

    Reviewed by Paula G() on Apr 20, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    While driving from Texas to Orlando Florida my Husband had gotten really sick with the flu unable to eat so when we arrived at the DoubleTree By Hilton In Orlando Florida the Employees at the front desk we're concerned and checked us in Quickly, A Gentelman named Fasil G took over and made sure I didn't have to lift a finger to get our bags to the room. So friendly. Then the next day the Front Office Supervisor Brian L sent up a get well card and a plate of mixed Fruits for My husband to eat since he was unable to eat or leave the room. What a WOW factor.this is a very busy location.each and everyone truly goes out of their way to please everyone. Not just us. As you walk through the Lobby everyone greets and makes you feel Welcome. Please consider this location for your Vacation needs if Visiting Orlando Florida. Mrs Garza.

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