Overview
The coolest hotel on the planet. Live like a rock star and savor the perks of rock ‘n’ roll royalty with impeccable surroundings, laid-back attitude and show-stopping service. Supremely talented chefs offer culinary nirvana from a famed steakhouse to delicious American classic cuisine. The sweeping California mission-style design inspired by classic rock music – welcomes you to escape to a sensational world with a palm-lined swimming pool, incredible rock memorabilia and amped-up recreation featuring live music – including some famous names. Your stay here rocks even more, because you get all the exclusive theme park benefits of being a Universal Orlando hotel guest.
All guest at any Universal Orlando Resort on-site hotel can take advantage of the following:
Universal Orlando Resort On-Site Hotel Benefits:
- Early Park Admission to the Wizarding Worlds and Volcano Bay 1 hour before the public
- ·The ability to charge in-park purchases to the hotel room key
- Free package delivery to the hotel room for any items purchased in the theme parks
- Free parking at the main CityWalk parking garage
- Free Transportation to the theme parks and CityWalk
- Pool-hopping privileges to use any hotel’s recreational facilities (excludes Endless Summer Resort)
- Free Wi-Fi Internet in all hotel rooms and public areas (faster speeds available for a fee)
- Free scheduled transportation to SeaWorld and Aquatica
- Preferred tee time and complimentary transportation (for foursomes) to participating golf courses
- Free admission to CityWalk clubs (excludes concerts and special events)
In addition, every guest staying at Portofino Bay, Hard Rock, or Royal Pacific receives the following benefits:
- Free Universal Express Unlimited passes for both parks
- Priority seating at select restaurants in the parks and CityWalk
All of these benefits are available from the moment you arrive until midnight on the day you check out. Even if your room won’t be ready until the afternoon, you can register at your hotel as early in the morning as you like, leaving your bags and retrieving your Express Passes (if eligible) in time for the Early Park Admission hour. Then linger at the resort after your checkout time, taking advantage of your pool privileges until late in the evening.
Check in
4 p.m.
Check out
11 a.m.
Rooms
650
Inclusions
Rooms
- 1 king bed, or 2 queen beds
- Garden view
- No more than 5 guests in the room
- 1 king bed, or 2 queen beds
- Garden view
- Minimum 1 adult, maximum 5 adults
- Maximum 3 children
- No more than 5 guests in the room
- King Rooms - up to 3 guests (rollaway rental needed for 3rd person ($))
- Two Queen Rooms - up to 5 guests (rollaway rental needed for 5th person ($))
- A/C
- Coffee maker
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-fridge
- Phone
- Rollaway bed (on request)
- Room service ($)
- Safe
- Turndown service
- TV
- 2 queen beds
- No more than 5 guests in the room
- 2 queen beds
- Minimum 1 adult, maximum 5 adults
- Maximum 3 children
- No more than 5 guests in the room
- A/C
- Coffee maker
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-fridge
- Phone
- Rollaway bed (on request)
- Room service ($)
- Safe
- Turndown service
- TV
- 2 queen beds
- Garden view
- No more than 5 guests in the room
- 2 queen beds
- Garden view
- Minimum 1 adult, maximum 5 adults
- Maximum 3 children
- No more than 5 guests in the room
- Lit make-up mirror
- Access to "rock Royalty" lounge
- Continental breakfast
- A/C
- Coffee maker
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-fridge
- Phone
- Rollaway bed (on request)
- Room service ($)
- Safe
- Turndown service
- TV
- 2 queen beds
- Pool view
- No more than 5 guests in the room
- 2 queen beds
- Pool view
- Minimum 1 adult, maximum 5 adults
- Maximum 3 children
- No more than 5 guests in the room
- A/C
- Coffee maker
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-fridge
- Phone
- Rollaway bed (on request)
- Room service ($)
- Safe
- Turndown service
- TV
Amenities
Front entrance
Velvet Bar
Pool
Pool
Location
Reviews
Awful- READ IF YOU ARE BOOKING TO GET EXPRESS PASSES CHEAPER
Johanna P on Apr 20, 2024
We booked a room here for one night even though my parents have a house close by. Like many people we wanted to get the benefit of the unlimited express passes. Lobby is beautiful and staff was friendly. We checked in early and since we were going to Volcano Bay for the day they waited to assign us a room since we requested a room near the elevator and on a higher floor. When we returned and got our room it was on the 4th floor. However it was literally at the end of the hallway, as far from the elevators as you can get. But no big deal. The standard rooms are very small. The beds say queen but look like full. The room is dated. They have a new nice sink area but left the old sink in the bathroom. The pipes of the sink were crusted and old. There was some black mold on the ceiling which is unacceptable. The bathtub didn’t drain so I was standing in water trying to shower. The room was simply old and dirty. I’m not normally picky about small things but for 600 per night, I expected much more. When I called and asked for a new room due mostly to the mold I was told they were fully booked and could possibly get me a new room the next day which of course wasn’t an option. The most frustrating part was going directly to their website and seeing we could book a room so clearly they were not full. So many large groups there and us being one - nighters, it seemed we were just brushed aside. After spending money for a Cabana at Volcano Bay plus tickets and then hundreds for tickets for Universal , It was extremely frustrating to have to pack up and leave the hotel. So yes we got the passes for cheaper but we didn’t even end up staying there and went to my parent’s. Bottom line, if you wanna book a room for the cheaper passes, don’t even bother staying there. They know they have people by the wallet because of the pass deal. It’s a shame. I am very familiar with Lowes hotels being from the Philadelphia area and also near Atlantic City. Never had an issue with them until now. And the icing on the cake was we were charged for room service after our checkout time! They did remove the charge but again , why?! Next time I’ll just pay the extra for the passes and not waste my time and money. Universal should reconsider their partnership with them if this is how they treat their guest. If I was staying there not just for the passes and had to stay there a few nights I would be furious about the room conditions.
Useless early entrance!
Amand1961 (Manchester, United Kingdom) on Apr 19, 2024
Nice hotel and well managed and clean. Great theming as would be expected. Location could not be better for universal park. Overall tho nothing special and defo not worth staying here if it’s just for the early park entrance, which frankly is pants! The universal entrance and park is closed for early entrance, you only get access to IOA and there was only 3 rides open! The draw here is Hagrid’s ride but it’s far better to ride Hagrid late in the evening just before park closes! Plus they let the masses in 30 mins early anyway so you get 30 mins ‘early entrance’ alongside all the other 1000’s on-site hotel guests. We stayed rock star class which is worth it.
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