Hard Rock Hotel® at Universal Orlando® Resort

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 10515 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    First time at HRH

    Reviewed by J888cat() on May 20, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Last time I was in Florida was on tour with band so didn't get to see Florida as too busy working. Stayed at HRH last week as daughter wanted to visit Universal. Great hotel, lots of great rock n roll memorabilia. Our request for adjoining room on high level was accommodated (cheers guys) and the location meant a five minute walk through beautiful gardens or a trip on a water taxi to straight into Universal Studios. Fast passes and early entry into park was a great bonus, overall a fantastic trip with the HRH adding to the experience, would return to HRH, maybe on 7th floor next time :)

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Service

    Service-5

    Not worth the price

    Reviewed by JCJ445(Lake Worth, Florida) on May 19, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    I’ll start by saying we got a universal passholder discount. Which is still too much. We picked a resort that offered the free express passes. The only thing that made our visit special was the birthday treat left for our son. It’s a basic room, themed but nothing overly spectacular. We only stayed 1 night. The shower left a lot to be desired, water pressure was super light. For me the shower is a deal breaker, after a long day in the parks you just want a good shower and this wasn’t it. Also the hair dryer in the room was blowing smoke, so that could be a dangerous situation. Parking was $27 for the night, there should at least be a discount since we get free parking in the garages with our annual pass.

    Outstanding

    Reviewed by DeanMcc007(Crawley, United Kingdom) on May 19, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This place always lives up to expectations - this was our 7th stay since 2010 and it never gets tired. The room key which acts as your Universal Express (Fast Pass for all those Disney fans) This means you can go to the parks anytime of day and not waste valuable time queuing. The pool has everything to offer, sun-bed drinks service and a large beach club for lunch. Only criticism would be the self park cost - $27 per day - we did not touch our car for 4 days and thought it was unfair to pay over $100 You can not get a better located hotel to Universal Studios / IOA / CityWalk - keep rocking !!

    All was good, but probably not during busy season

    Reviewed by Judy T(Houston, Texas) on May 19, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Clean room, nice pool, VERY convenient. Fast pass totally worth it. Front desk staff are good, pool service is mediocre, ice cream shop service was pretty terrible. BUT, its very convenient to Universal, and comes with fast passes. Housekeeping was very good. Would not stay here if it were a busy time.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Location

    Location-5

    Rooms

    Rooms-4

    Service

    Service-3

    Value

    Value-3

    Return Visit

    Reviewed by Tourist18753293954(Liverpool, United Kingdom) on May 18, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    5th stay at hotel and not our best! Some changes made for the worse such as Shuttle buses, food and toiletries! Beachclub drinks more expensive & auto gratuity! Nan, Hoa, Caroline, Katie & others made up for this though!!!

    Individual ratings:

    Cleanliness

    Cleanliness-3

    Location

    Location-5

    Rooms

    Rooms-3

    Service

    Service-4

    Value

    Value-3

    Do you need a response from WestJet regarding a positive or negative travel experience?
    Please give us your feedback.

    Required fields

    Write a hotel review

    Only vacations taken less than 18 months ago are valid.

    How was this hotel for:

    Example: (What did you think about {hotel-name}? Was it in a great location? Were the staff accommodating? Would you go back? 2,000 characters max

    We will not post reviews that include:

    • Mentions of specific travel companies
    • Profanity and inflammatory comments
    • HTML or URLs
    • Pricing information

    Example: "We loved our stay! The concierge always went above and beyond!" 140 characters max
    Would you recommend {hotel-name} to a friend?

    Add photos/videos:
    *You need to agree to the submission policy and verify your age before you can share your photos and videos.

    XXXX

     files attached

    Clear all files

      This is the name that will be attached to your review.

      Our submission policy:

      XXXX