Meliá Orlando Suite Hotel
What to expect (based on 2859 reviews):
Cleanliness
Location
Rooms
Service
Value
5 most recent TripAdvisor reviews:
Great place!!
Reviewed by Carla V() on Apr 17, 2019
We loved our stay!! They were very accommodating, let us check in early and upgraded us for free to a 1 bdrm poolside suite!! Everything was clean and the breakfast buffet was always fresh!! Will definitely stay again on our next visit to Disney!
Great family friendly suite hotel near Disney and other Orlando parks
Reviewed by VikBrooklyn(Brooklyn, New York) on Apr 17, 2019
We had a great time staying at the Melia Orlando--we had a 2 BR, 2 BA suite for grandparents, parents and one child. It was very large and comfortable. The hotel had a nice pool area and otherwise had good amenities. Convenient shuttle to Disney and other properties. Also free van service to Downtown Celebration. Great value for the rate charged.
Individual ratings:
Cleanliness
Location
Rooms
Service
Value
Outstanding service, Beautiful hotel
Reviewed by Asheek4() on Apr 16, 2019
My husband brought me to Orlando for my birthday and we stayed at Melia Orlando. Asmaa checked us in and she was very welcoming, professional and friendly. The hotel is exceptionally clean and our suite was outstanding. We stayed at Gran Meliá in Puerto Rico in 2008 for our honeymoon and we received exceptional service and our stay here at Melià Orlando was just as good with such a nice hotel concierge.
Poor customer service and booking
Reviewed by Kristin C() on Apr 16, 2019
I booked a room at Melia for two nights, 2/16-2/18/19. When I arrived at the hotel with my sleeping toddler, I was told that the hotel was overbooked. There was "nothing they could do and many customers were having this problem since so many had booked through third-party applications". When this began happening, Melia should have alerted third-party applications that their rooms were overbooked, and called their customers who booked directly to tell them to make other arrangements. Unfortunately, the whole city was booked solid so we drove 6 hours home, losing our reservations in Disney the next day (which we were still charged for), and Melia never followed up with customer service as they said they would. The WORST, in my opinion, is that I was HOLDING MY SLEEPING TODDLER, and customer service KNEW I was facing a long drive home... Aryelit V. offered me THREE FREE DRINK VOUCHERS AT THE BAR. Seriously, what? What would three free drink vouchers do for me, if I'm about to get in a car with my three year old and drive six hours home?
Poor security in the parking area
Reviewed by Hamid N(Miami Beach, Florida, United States) on Apr 16, 2019
Over all the place is clean and rooms are acceptable. However, our car was vandalized and broken into on the property. The security in the parking lot is clearly lacking. The response from the manager on duty was not great. Later though after three calls we were contacted. I probably would not return there. We had drive back 250 miles with no driver side window.
Individual ratings:
Cleanliness
Service
Value
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