VH Atmosphere Adults Only Resort and Beach Club

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 687 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Anniversary Trip

    Reviewed by Melanie M(Cochrane, Canada) on Apr 17, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We were celebrating our 20th wedding anniversary along with my sister and brother-in-law who were also celebrating 20 years. We upgraded to the Royal Package when we made our initial reservation. Overall, a very lovely, quaint resort that is well maintained and has everything you need. Royal Package is highly recommended. Wonderful service by Francis at the Royal Pool. Great drinks, improved wine options and great coffee in the vintage lounge. The Spanish coffee is a must try! Rooms were large and clean, but very sparsely furnished and decorated. We went to the buffet each morning and lunch. Service was hit and miss, but the gentleman who was the egg man (Marco?) was amazing! There were always a nice selection at both breakfast and lunch. We ate at the Italian and International each evening, and they were generally quite good. It would be nice to have the Royal Package options for wine available at dinner. I took part in Pilates two of the mornings we were there and really enjoyed them. We also took the self-guided bike tour which was really fun as well. Beach was lovely and the service in the snack bar was great! Coffee shop does not serve real coffee. Only the push button machine variety you get in doctor's offices. Fortunately, great coffee is available in the Vintage Lounge. Overall, a lovely resort! My next comments are directed at management. This was a special occasion for the two couples that were travelling together. I had requested rooms that would be next door or in the same building by email and by facebook messenger. We arrived and my husband and I were in building 12 and my sister and her husband were in building 15. I expressed my disappointment, and the front desk recommended we check back the next day. The next day they would have been able to move my sister and husband to building 11. Unfortunately, they were unpacked and didn't want to unpack again. We travel to all-inclusive's at least two times per year so I am quite familiar with how guests requests go etc. I let the resort know what would make me happy: rooms near one another. I know this might appear to be a small inconvenience, but to say the least it was a big disappointment. I don't understand why a hotel would place guests that are on the same reservation at polar opposite locations of the resort? Or why they would force them to go through the 'check back at the front desk tomorrow' rigamarole, when they could have made me a very happy person to begin with my honouring my small request.

    Individual ratings:

    Location

    Location-4

    Service

    Service-4

    Value

    Value-4

    Wonderful Stay

    Reviewed by Dawn W(Tecumseh, Canada) on Apr 07, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This was our first visit to this resort. We love Playa Dorada and the promise of an adults only quiet resort greatly appealed to us and we were not disappointed. We opted for the Royal upgrade and felt that it was well worth the money. We spent our days by the Vintage pool enjoying the quiet and the excellent service provided by Francis. We also appreciated that the rules about no boomboxes or bluetooth speakers were enforced. the Vintage Pool is for the exclusive use of those who have the Royal upgrade. Before dinner we enjoyed time in the Vintage Club, a benefit to those who have an upgrade (either Royal or Premium). Whether you want a capuccino, expresso, cup of tea, or one of the premium liquors, this is a lovely little oasis. During the day Solangi took great care of us, especially on the two very rainy days when we relaxed there instead of by the pool. In the evenings it was usually Luis who made sure that we had our wine before dinner and our nightcap afterward, ably assisted by Gersohn. We enjoyed dinner at the specialty restaurants, even though there are only two. We found the staff at both of them to be wonderful and very helpful. At the International - Jardin Victoria - Alina always welcomed us, and her staff carried the warmth of the welcome through the rest of the meal. At the Italian restaurant - Italiano Mozzarella - it was Rosa or Alejandro who greeted us, welcomed us and helped make it a challenge to decide which one to visit each evening. We enjoyed the buffet. Jennifer welcomed us with a smile - and hand sanitizer! Marcos cooked our eggs to perfection and was always smiling - looking as though he enjoyed his job, and the people he worked with. Levinton and his staff - Aldonza, Domingo, Edison, Freddy, and Martha gave us excellent friendly service, and kept the tea and hot water flowing. At lunch they made sure that our wine glasses were never empty - then followed up with our tea. We didn't often go to the buffet for dinner, but the service was equally excellent when we did. There was a wide and varied selection of dishes at each and every meal. And on those couple of rainy day? - Their smiles and service never faltered - even though the beach snack bar was closed - sending more people their way. Nelly looked after our room and made sure that we never lacked anything. She was friendly and smiling whenever we met up with her, and we looked forward to seeing her most days. The manager, Marisol?, was very visible and very friendly. She spoke to most of the guests as well as being on very obviously good terms with her staff. No doubt, the friendly happy people we encountered in our daily interactions with the staff in all aspects of this resort can be traced back to her relationship and treatment of them. I would highly recommend this resort to anyone who wants a lovely quiet vacation. this resort is not directly on the beach, but is surrounded by the golf course. The beach is just over a five minute walk away, but there are shuttles for those who do not (or cannot) walk the distance. My only reservation would be for someone with a serious mobility challenge. The specialty restaurants and the Vintage Club are upstairs, and we did not see any other means of access. I would also highly recommend getting the Royal upgrade. We had unlimited access to the specialty restaurants, enjoyed the premium alcohol which is only available through an upgrade, and the better wine choices. Our room was larger - a junior suite - and not far from the Vintage pool. The bathrooms need an upgrade, but that also meant that we had a bathtub/shower combo instead of only a shower, so it's a trade-off! We thoroughly enjoyed our stay and are certainly hoping to be able to return again next year.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    Value

    Value-5

    Nice place, by the looks of it, the last one for a while...

    Reviewed by Charles P(Montreal, Canada) on Mar 23, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Very nice place, very nice people. Food is good and the service is excellent. Clean rooms and clean common areas. Clean pool. My only issues (yes nothing is perfect) is the bars or should i say the lack of bars. they advertised 4 bars but only one other than the beach bar is open during the day. Not happy to have to sit on very uncomfortable steel mesh chairs in the sun by the pool. Beach bar, very dingy, dark place in a corner. Unless you're a "VIP" member, there isn't a nice place to have a drink.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Service

    Service-5

    Value

    Value-4

    Nice and quiet resort

    Reviewed by GiovannaS508() on Mar 21, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    This is a perfect resort if you're looking for a relaxing and quiet atmosphere. The staff is superbe, always smiling and ready to accommodate. The resort is clean, the food is good along with a good selection of eats. The coffee station is not good, I would even say it's horrible. This resort needs to invest in a barista who makes coffee such as espresso, cappuccino, lattes. The 2 restaurants are mediocre to say the least. Yoga and Pilates instructor Roxy is a gem. We stayed at this resort during the pandemic Covid19, many staff members were being terminated as the days went by. Very unfortunate situation for all. The beach is walking distance (5min). It does have an eating area (small buffet) and a bar where the staff is extraordinary.

    Great vacation

    Reviewed by banzart() on Mar 21, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We went to POP VH Atmosphere for two weeks (the first two weeks of March 2020). We were not disappointed. The room was clean in all aspects. The food at the buffet "Largo" fresh, a lot of choices. The staff ot the buffet extremely helpful. I have to mention some of the staff members who went out of their way to please the guests. Carlos, Alexander, Freddy, Edison, Jennifer, sorry I do not remember all the names. The beach is beautiful lots of chairs sun and shade. If you go there take a city tour, it is worth it. I have to mention the staff of the front desk. Mawandy, Martha, Hector... very helpful and professional. Marisol the general manager is visible, easy to talk to and will address any concern you might have. In conclusion a time well spent. We will definitely go back once this corona virus situation clears up.

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-5