Viva Wyndham Tangerine

3.0 star rating

Standard accommodation with basic facilities and limited services.

    What to expect (based on 2295 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4

    Rooms

    Rooms-3.5

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Beautiful place for an unfortunate experience.

    Reviewed by The1Grenade(Ottawa, Canada) on Oct 05, 2020

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    Viva Wyndham Tangerine resort near Puerto Plata, Dominican Republic. PROS: - This resort has direct from-the-pool and lounge access to a fantastic stretch of beach in Cabarete Bay. - We enjoyed our routine with our kids at the resort, but also had fun with a hike to the local town to do some shopping, find some ice cream, and to pick up some treats from the grocery store. - The kids enjoyed plenty of time in the pool and joined in the activities with the on-site daycare. - All of their grounds staff seemed friendly, thoughtful, and did a good job keeping the place clean and tidy. CONS: - Unfortunately, in our group of 2 families of 4, we experienced 2 cases of food poisoning - this alone voided any financial savings we hoped to relish. - One of the couples was staying in an older building which had a problem with ants, and generally dilapidated finishes. - The other couple had a view of the ocean which came at a cost of being exposed to the loud “disco” until late each night. - There were people who appeared to be staff who were actually looking to poach you away from the resort to spend your precious vacation time sitting through a multi-hour sales pitch about another local time-shared resort. - The on-site photographers offered a verbal deal for professional photos only to flip the details at delivery and try to gouge us for way more money. - And to wrap it up we were surprised with a $2 USD/day bill for using the safe they provide in the “all-inclusive” room. They install a safe in each room subtly hinting that we shouldn’t trust the staff or other guests and then charge us all extra for making use of what would seem to be standard equipment. Fortunately, we were not charged extra for using the provided TV, hairdryer, or mini-fridge… In summary; the resort and grounds itself are perhaps worthy of 3.5 stars, but the compounded negative experiences drop my rating down to 2 stars. And as you can see from my list, the `cons` outnumber the `pros`, so I can’t recommend this place and will personally never return.

    Individual ratings:

    Rooms

    Rooms-3

    Service

    Service-4

    Great Family/Group Vacation

    Reviewed by 474lauriv() on Apr 14, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Perfect Location. The resort has everything you need without the long walks of the larger resorts and the beach is beautiful. We walked into the small town, which was only about 5 min down the beach. The village was clean, beautiful, and inviting. Many of shop workers spoke English. The activities/ animation team on the resort was great, wonderful at entertaining and very respectful. We were a large group, some wanted to do all the activities and some just wanted to relax. Something for everyone. A shout out to Babyface, Dada, and Martina on the animation team. They were all great but I’ve forgotten names. They kept us so busy we hardly noticed there isn’t a swim up bar. The food was great in all the restaurants. The buffet was well stocked and almost no line ups. No complaints at all, and many memorable dishes that we still miss, like the lasagna in the Italian restaurant. And these crab cake things in the snack bar. Really all the food was great!!

    Nice hotel but...

    Reviewed by irutacka() on Mar 29, 2020

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    Very nice hotel with nice environment, rooms and friendly stuff but the worst was the food and drinks. I was alive only on fruits, vegetables and ice cream. Pasta was discusting, even buns were not tasty. Water (c'mon) with a taste of plastic... I was drinking only the water from the room. Everything except food and drinks was quite nice. Best regards.

    A nice resort but the staff was lacking in meeting basic requirements

    Reviewed by Ilovetosnorkle() on Mar 23, 2020

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    We stayed at this resort March 12-19th 2020. We liked that it was smaller, we were beach front while our daughter's family was close to the reception desk. Because of the size it only took a few minutes to go between rooms which was great. All areas of the hotel were very clean, both pools were very nice and the beach was lovely. We could walk for over an hour in either direction. We were very disappointed with the service we received in a few areas. Our biggest complaint was in how the hotel handled repeat complaints from the people staying in our building when a group of grade 12 students from Ottawa were rowdy and very disruptive every night until 3:00 or 4:00 every morning. The security team came and talked to them but didn't do anything to make sure they were quiet and considerate to the other travellers. We all paid a lot of money to be there and the management obviously didn't care, they allowed 30 teenagers to run the show and the hotel all week, we were very upset as were several others we spoke to. Why would the hotel not put this group together in the same part of the hotel and let them disturb each other. We also found that the waiter staff in the morning didn't provide the basics needed for breakfast. Most tables did not have both salt and pepper, no cutlery and they very seldom came to offer coffe and tea. We just went to other tables that weren't being used and took what we needed. I know being a towel guy at the pool isn't a challenging job but if that's your job do it properly. He spent more time texting than he did helping out guests and was rude. I wouldn't go back to this hotel inspite of the cleanliness and beautiful location.

    Individual ratings:

    Rooms

    Rooms-4

    Service

    Service-3

    Spring break

    Reviewed by 869jaxp() on Mar 19, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The beachfront view was amazing, and the entertainment team brought a fun and welcoming experience to the resort, overall a great time. Thanks to baby face, dada ,Rafael,Indio,Alice,coco,Martina,Giada,Willy,Mauricio,Ricardo,Ariel,shaggy,jenifer,yohana,ricaury, and Leo.