Iberostar Selection Playa Mita

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 4180 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Don’t believe the bad reviews

    Reviewed by cflolo(Washington DC, District of Columbia) on Sep 17, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This is a perfectly lovely resort. My husband and I spent the first 4 nights of our honeymoon here and very much enjoyed it. We found a good deal on Booking.com but I was nervous about our decision given the conflicting reviews I read. In the end we were happy with our choice. The beach is awesome and very private. A new hotel is being built nearby so I imagine it will become busier in the future. We spent almost all of our time here. The staff are friendly and helpful with umbrellas and chairs, and with refilling drinks. I can’t rave enough about the beach. The pool was nice but a bit crowded and so we didn’t spend any time there. The rooftop bar area overlooking the beach is awesome to watch the sunset from. We were pleasantly surprised by the food. Breakfast is as expected and there is also a great coffee shop with muffins and sandwiches if you prefer to skip the buffet. We were here in the off season but the resort was busier on the weekend and there were long lines for breakfast. So I can see how that might be an issue during the high season when more people are staying here. The Japanese restaurant was delicious and fun. The French restaurant was our favorite. The steakhouse was ok. We unfortunately didn’t get a chance to try the Mexican restaurant. Upon our arrival a concierge helpfully booked reservations for us each night. I read reviews that said it was difficult to get reservations, so I do recommend using the app or concierge right away upon your arrival to plan out your dinners. I also recommend the lobby bar for live music and great bartenders after dinner. We didn’t go to any of the shows or the late night club. Our room was very clean and spacious. The cleaning staff worked quickly each morning when they saw us leave and provided plenty of bottled water each day. The turn down service was also a pleasant surprise, again refilling water and beers etc as needed. The gym is larger than most hotels with plenty of equipment. I also enjoyed one of the yoga classes offered in the morning near the pool. We wanted to golf but it was too hot. The concierge was also very helpful answering our questions about golf and driving range costs, timing etc. Overall we were very pleased with our stay here for the cost, and in retrospect I would write off most of the negative reviews to picky travelers. This is a great location from which to explore Riviera Nayarit and on one of the best beaches. Free parking as well. Can’t beat it!

    Disappointed

    Reviewed by okstatecowboys(Edmond, Oklahoma) on Sep 08, 2019

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    I always do tons of research before choosing a location and I’m sad to report that I should have listened to the negative reviews. We have been to many places in Mexico but never this area. The outside areas of resort were very nice and clean. Pool area was nice as well as beach area. The family room we had (adjoining family double room) was NOT clean. Every day the dead bugs remained in our room even though housekeeping came in every day to “clean”. Bathroom never seemed to be cleaned after their visit. I didn’t complain as I just cleaned it myself because we weren’t in the room very often. Food was very good for all inclusive but what was RIDICULOUS was that we would try to make reservations & they would say they were fully booked but we would stop by and the restaurant would be 3/4ths empty. Evening entertainment was good and sunset bar was fabulous!!! Bar service at pool was super slow and how in the world do they only offer two beers?!?!? Some of our group cannot handle draft beer and not only do they only have draft (and yes, we asked every day if they had bottle), but to only have 2 kinds of beer in Mexico?!?! And it was never very cold!!! I have a super sensitive stomach to artificial sweeteners and ALL of their frozen drinks are made with fake sugar.....very very artificial tasting! After getting back home, I googled that and apparently it’s an Iberostar thing. This resort was more of a locals destination than touristy place and we, along with the other 3 families we traveled with were very disappointed. We will travel to Mexico again in a heartbeat but never back to Iberostar Playa Mita and probably never an Iberostar.

    THE IBEROSTAR EXPERIENCE at PLAYA DE MITA

    Reviewed by thegypsydoodle(Maryland) on Sep 05, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We stayed in the hotel/resort for 4 nights and we cannot wait to go back because of the wonderful people, staff, employees of this first class establishment. The place is very well maintained. From the lobby all the way to your room as well as to every corner and nooks of the whole resort - I can say this place has really exceeded our expectations. Super duper clean - house keeping department is A+++ - they clean the rooms and change the linens if needed twice daily. They always give you fresh towels. The most important thing is the warmth and the customer service as well - A+++. Most of the staff we encountered are always smiling and always making sure our needs are met. Hallways smells great, for some reasons, they had it sprayed with very relaxing fragrances. Location is great for now because unlike Cancun, Cozumel and Riviera Maya - this location is secluded and very private. We enjoyed so much of our privacy even though we are with other visitors. Food is mediocre but nothing to complain about because they are always fresh and newly cooked not left overs. 24 hour room service is phenomenal as well. The Dressel Dive Shop is within the confines of the resort where the awesome team of Kat, Kevin, Cesar and his jet ski crew and specially Jose our tour guide mans it on a daily basis. Awesome addition to the hotel amenities. The only downside of this resort is the pesky mosquitoes in the balcony/rooftop area area specially during the evening time where most visitors tends to hang out to watch the beautiful sunset but rather stay out in the beach or inside their hotel rooms to avoid being bitten. It's not a negative thing but they can fix it for sure. Rooms are decent but if you are staying on a n Ocean Front Junior Suite room, you would expect a better, more modernized and not a regular room with outdated bed frames or appliances. Bathroom does not have an exhaust fan to remove the smell of your own poop if you happen to have one. Minor things that are fixable and correctable. Overall experience is A+. would recommend this place? Absolutely. Are we coming back? - Yes, actually considering the next trip for January or February for whale watching season.

    Individual ratings:

    Location

    Location-4

    Service

    Service-5

    Amazing hotel & services

    Reviewed by 527712() on Sep 03, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We came on a trip of 6 days vacation and expectations were over-exceed. The hotel grounds are well kept, food at the buffet and palapa restaurant were so good, a lot of variety. But the most of this place is the STAFF, they go beyond , always smiling and accommodation your question, inquiries or request. The shows during the night at the theater is something that you can not missed. Also the must is the bar that they have near by the pool where you ca appreciate the sunset !! this is a MUST. KUDOS TO ALL THE STAFF and mainly Armando , Jovita, Yadira, Emmanuel, Decker, Jesus, Ricardo Giron, Linda, Isidro , Patty & Daniel (GM). We certainly will recommend the hotel ! Thanks all!!!!!

    Individual ratings:

    Location

    Location-5

    Service

    Service-5

    August 24 - August 31

    Reviewed by dmacalli(Calgary) on Sep 01, 2019

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    Had the opportunity to celebrate wedding of my nephew at this resort from Aug 24 to Aug 31, 2019. We have travelled to Mexico now 13 times since 2000, and this experience will not deter us in any way from returning to the country. There were a few highlights, but for the most part, this trip was a complete let down. Highlights and low lights below...