Marival Distinct Luxury Residences

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 3128 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-4.5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    A truly luxurious holiday

    Reviewed by lvanraalte() on Jan 27, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This was our second year to Marival Distinct and we are already looking forward to next year! The quality and variety of the food was incredible, friendly and efficient service, so much variety of activities as well as luxurious lounge chairs for the lazy days. Ideal family holiday as there is something for everyone to do, and the suites offer so much indoor/outdoor space. Highly recommend Marival!

    Individual ratings:

    Service

    Service-5

    Value

    Value-5

    Fantastic service and attention to detail

    Reviewed by jrave35(Kansas City, Missouri) on Jan 27, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We just returned from our second visit to Marival Distinct Residences, and we will be back! The staff really strives to provide outstanding service and they succeed. At the beach, Jorge, Alfredo, Ernesto and Edgar were ready to help us get settled into beach chairs or cabanas every day, and kept the refreshments coming! At the pool, Juan Carlos and Felix were there to assist with bar service, food, photo ops and even a little minor medical expertise! Heidi went above and beyond to retrieve an item that was left on the airplane - she even had it delivered to the resort! We enjoyed each of the restaurants and the spaciousness of the residences. And of course, the sunsets can't be beat!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    Good resort-wonderful people

    Reviewed by KacieT9() on Jan 26, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    There were a lot of things we enjoyed about our stay here and a few we didn’t, but a few of the people really made our stay an experience to remember. The food is decent, breakfast is the best meal. The drinks were delicious and the staff made sure to keep them coming. The room was also really nice and we loved the housekeepers and people who did our laundry. There were a few people that will make us come back because they were so wonderful. Jorge Ramos, the concierge down by the beach was our favorite! He was so kind and helpful. We loved how his bright spirits set us up for a great day! Incredibly accommodating and one of the best resort staff I’ve ever met and we travel quite a bit! Ernesto was our waiter for most of our days down at the beach club and he was top notch. The second my drink was about to be finished he was there asking what I wanted next. Again, great personality and just all around a wonderful human to be around. We had a group of 10 so we weren’t the easiest but he did an amazing job! Everyone down at the beach club was wonderful. On day five, out of nine, I was down by the pool by lemongrass and went to walk away when I went through the pool filter hole. Whoever cleaned the pool filter that morning set the cover on but didn’t lock it down in place so I went right through it. I had to get stitches and put on antibiotics so for five days of my trip I had to stay out of the sun, couldn’t drink and couldn’t be in the water. Total bummer. These things happen and while I was frustrated that the pool filter cover wasn’t put on correctly, I wasn’t that mad. That was until someone mentioned I needed to see the resort doctor and it would cost me money. I told them this was their fault and they would need to pay for it. They ended up paying for my stitches but I had to pay for them follow up the next day and all of the medication. The next morning when I went to breakfast my husband and I walked around the pool and saw two more pool filter covers that were just resting on top but not pushed down. My husband went around the pool closing the covers all the way so someone else wouldn’t get hurt. I had to clean and put a bandage on the wound every morning but it was impossible to find bandages. All the resort had were tiny bandages. Heidi Bautista at the concierge desk was amazing. She kept checking on me to see how I was throughout the trip and I believe she even left the resort to go to the sister resort to find bigger bandages. She was a saint! Like I said, these things happen and we still had a great time. There was another man that worked there who would ask every time I saw him as well. He was also very nice. There was also another man at the concierge who took me to the other resort to get my stitches and he was also wonderful! Great staff. Thank you to Ernesto, Jorge and Heidi for your incredible service! And to everyone else that made our stay enjoyable! We appreciate you guys!

    Resort is amazing however service can be lacking

    Reviewed by jencw2016(Nanaimo, Canada) on Jan 26, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Our suite was amazing, we saw whales from our room, it was well laid out, quiet and stunning. We upgraded to the penthouse and it was completely worth it. However, there were many thing missing from the suite such as a garbage can, cutlery, coffee cups, etc. The cupboards were also quite dirty. It took a couple of calls before these were fixed. The food was better than most resorts but often can take more than an hour to get it once ordered, so request food before you are hungry! They also make many errors with the food requested such as twice we ordered vegetarian dishes and there were chunks of bacon on the plate. Also, we would get half of the table served and the other half would be another 20 minutes or so before being served so food service overall was quite weak and we had one bad experience and still left a small tip and the waiter was incredibly rude about it. The service at the pool and beach concierges were top notch and the bell boy service was also amazing. It was so close to being an excellent experience other than the very disappointing service at restaurants. (some servers were awesome, but many were not).Location wise, this is pretty far out from the city and marina areas, we spent a ton on cabs. Excellent location if you are down to just chill at the resort(s) but not if you are a wanderer (which we are). The sister resort is also lovely and the beach club there was FANTASTIC!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Rooms

    Rooms-5

    Service

    Service-2

    Wonderful beachfront to spend entire day

    Reviewed by Asplund5(Wausau) on Jan 25, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    While staying here for a week we literally spent entire daytime hanging out on the beach in the cabanas, beach chairs and hammocks. We were very well taken care of by beach concierge, Jorge Ramos and his team of servers and attendants. We also enjoyed the numerous pools and the romantic tree-lined jacuzzi area was absolutely divine.