Occidental Nuevo Vallarta

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 6179 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    It doesn't get any better

    Reviewed by Mary M(Green Bay, Wisconsin) on Mar 26, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This resort and it's staff are absolutely AMAZING! Obviously whoever is training the staff is topnotch. Treated like family and staff is so attentive to your needs.. and refills. Haha. Been coming many, many years with family and it just gets better every year. We celebrated my Aunts 90th birthday and all staff treated her like a queen. The best part is seeing and spending time with your friends you've made over the years and making new ones who love it as much as you do. A HUGE shout out to these staff who made it the BEST, but all staff deserves to applauded. Luis Robles, Eric Cerza, Andres Rios, Pee Wee, Captain Daniel , ,David in the buffet, Robert Palomera, Rayo Moreno, Paulo, Darcy in Mexican ,David Barbosa, Chef Eric in the Tokoyo, Marlene, Marissa, Hostess in buffet and Mexican lunch Elizabeth , Omelets- Miss Adamary, Rafael in Italian Rest, Bellboy Alejandro Perez, bartenders Carlos Flores , Hector in lounge bar, Oscar and Ulises at pool bar, lounge waitresses -Maria, Veronica ,Alma Montoya, Luis Alberto Mejia, Concierge Gabriel , Felix Valentin, and Danny, Vincente , and George of the Jungle, plus so many more I cannot remember names of. YOU ALL ROCK and make this place our Paradise! Thanks for a great 2 weeks! WE LOVE YOU ALL and will see you next year.

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Outstanding Staff! Fantastic Service!

    Reviewed by sjbelt(London, Ontario) on Mar 26, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My father and his partner stayed here for a month and couldn't have been more pleased with everything. The vacation every winter in this area and normally rent an apartment but decided to try a resort this year. it was fantastic, from food to entertainment, cleanliness, superior facilities. A special shout out to some of the fantastic staff who made this month so memorable; Veronica Ochoa Alma Delia Hecot Mara Pedro Elizabeth Penu Daniel Horg and Adrian. Thank you!!!

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Friendly staff, great service

    Reviewed by 374helgaw() on Mar 22, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We had an excellent vacation at the Occidental Nuevo Vallarta. Great service and food, the staff was kind and helpful, and the hotel is clean and well maintained. We appreciate the smaller size of the resort - it's never to far to pick up a forgotten item in the room. Special thanks to Jessica at the kids club - she took excellent care of our 2 kids while we took a little time to ourselves. A bit of construction noise from the addition but we will return!

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Wonderful and relaxing

    Reviewed by collegeplanner(Centennial, Colorado) on Mar 22, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We had a great vacation at the Occidental. The food was great. One night on the buffet was the best Mole ever. Salad bar, omelet station and pasta station were fantastic. What really made the vacation perfect for us were the staff. Always friendly and helpful and always smiling. Of particular note was Luis Robles who took exceptional care of us as we lounged on the beach. Thanks, Luis!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Rooms

    Rooms-5

    Service

    Service-5

    Will chose another hotel in future

    Reviewed by Jingchen123() on Mar 21, 2020

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    Received the great service in Buffet restaurant. We dissatisfied service in the restaurant, especially they used different level service to treat the customers in Tokyo restaurant. We love to give extra tips, looks like they don’t want it from us.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Location

    Location-3

    Rooms

    Rooms-3

    Service

    Service-3

    Value

    Value-3