Secrets Vallarta Bay Puerto Vallarta

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 7316 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    The best service I have ever experienced.

    Reviewed by zsmith1331() on Apr 20, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Omar and Chavita were always trying to make sure we were having a good time. Humberto was a brilliant bartender and even helped carry our drinks to our groups location without us asking. Junior was always entertaining us at the pool and making sure we had everything we needed. Ximena helped us with anything we needed and also helped us bring out drinks to our large group when we needed it.

    Best vacation

    Reviewed by Coastal105954() on Apr 20, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Amazing staff, they take really good care of you especially Omar and Chavita. There is a beautiful view and delicious drinks. The pools are amazing and perfect temp. Every time I come to Mexico I will come here.

    Vacation

    Reviewed by amcinty0(Charlotte, North Carolina) on Apr 20, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We absolutely love secrets and the entertainment team! So much fun in yoga class and in water spin class! Very much appreciated! Tony, polio, chavita, Omar, Louis are all amazing. Oscar G and Carlos helped us get the most out of our vacation, and there are too many servers and bartenders to name that we love, but the service around the pool was above expectations. Mike brought us extra umbrella without us even needing to ask. Adri our hostess took such great care of us at each meal. Such a great team of people!!

    Best experience with activities

    Reviewed by tylersU7588DB() on Apr 20, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The staff was excellent in coordinating the events. Beach volleyball and the water bikes were extremely fun. Omar, Tony, Pollo, Salvador were all excellent help at the events. Would highly recommend for future visits.

    BEAUTIFUL DESTINATION WEDDING with EXCEPTIONAL Service

    Reviewed by I3544HHlisag() on Apr 18, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We choose Secrets Vallarta Bay for our destination wedding, and it EXCEEDED expectations. Our wedding coordinator, Krizia Guzman, did an amazing job and her level of detail is extraordinary! She was present every minute and made sure everything went smoothly beginning with our guest Welcome Party, then rehearsal dinner and finally our wedding day! Joaquin (a butler in the Preferred Club) went above and beyond on our wedding day. Unbeknownst to me, our Best Man bought the wrong color shirt and Joaquin, without hesitation, ran down the the street to some store and bought him a new white shirt. I can’t thank him enough for saving the day! From the flowers to the DJ and lightening, it was the best day ever and I have the staff at Secrets PVR to thank. The pool and beach are great with plenty of onsite activities to keep you busy throughout the day. Paddle boarding is a must! Additionally the food and drinks did not disappoint. I highly recommend Secrets for your destination wedding or just simply a great, relaxing and fun get away! We will definitely be coming back!