TripAdvisor Traveler Rating

We stayed at the Velas Vallarta for a week in March as part of a Westjet Vacations package We stayed in the studio, which was spacious and clean. All the studios have no balconies, overlook the garden at the back of the hotel, and the window overlooks an open walkway. We didn't mind this, as our room category was cheaper and we were hardly in our room! We've been to numerous all inclusives in Mexico and this was one of the smaller ones we've stayed at. There are 2 restaurants with buffet and/or sit down Service. The more casual one overlooks the beach and oceanfront which is especially nice in the evenings and for lunch. Service at this resort was outstanding. Poolside service was quick and servers were attentive. Everyone made us feel welcome with a greeting and a smile. A couple of standouts: our bellboy, Daniel, was most helpful and quickly found us a better room when he checked our a/c unit and it wasn't working. Also, when our airport shuttle didn't show up after checking out, the staff made sure we got to the airport on time.

Beautiful place, but a room smelled like mildew the entire time. When we got back home, we realize that everything we had smelled like mildew so we had to wash everything, including our suitcase. We spent a lot of money to come back, smelling like mold. Otherwise, it was great.

Everything about this place is great. Clean, comfy furniture, many diversions, GREAT food! But the thing that makes it a wonderful place to visit is the staff....they treat you like friends, literally everybody says hello and they are so incredibly accomadating. There are so many I want to give a shout out to, including Christian, who checked in us specifically today to make sure our whole stay was awesome. Plus he's hilarious??

Velas is not just a beautiful resort, but a home away from home. The staff and especially Brenda the restaurant manager has always gone above and beyond to make our stay comfortable and memorable. We have food restrictions in our family and we have always been more than taken care of. Can't wait to go back!!

The service was exceptional, everyone was very kind and if you needed anything, they responded very quickly and it is extremely clean. The rooms the grounds everywhere I've had the best ribeye steak I've ever tasted before at the restaurant Andreas The staff at the restaurants we're very impressive.They bent over backwards to make sure you received anything that you would like with a smile on their faces; Especially Enberto and Francisco, so I will definitely will be returning.