Excellence Punta Cana

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 17992 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Really good holiday

    Reviewed by scott6060(Liverpool, United Kingdom) on May 05, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Look forward to this location as great spot. Easy access to the airport with a coach trip but recommend pay the VIP private taxi as much easier and hassle free. Hotel was great and Excellence never let you down. The room was a top floor over looking a garden, if you leave the door open for short time expect friends that bite, so take insect spray and plug in a wall one as that helped, get this before flying. There is lots to do at the hotel and defo explore with looking about and try everything. Entertainment is great at night and defo check out the Michael Jackson show great fun. Ask for a Sammy Solso drink they are amazing but deadly. Cant get out and explore like I did in Mexico your very limited which is a shame but I guess a bigger security threat then Mexico. We took a trip organized to go to the shops which was a mini break but dont get excited as it was just a big shop the back on the bus back to the hotel. The beach was great and nice to walk. The restaurants at the hotel were amazing and so much choice defo put on about 2 stone there haha Have a brilliant time any questions on anything please get in touch as limited to amount you can write which is a shame. Visited June 2016

    Cannot get through on the phone!

    Reviewed by AustinDMD(South Carolina) on May 04, 2021

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    I read a few reviews about this type of experience before I booked this resort, but I just brushed them off as whiny, complaining people. Well, I was wrong..........I booked this resort a couple of months before the travel date. I cancelled it one month before the travel date. The cancellation policy on my reservation allows me to cancel as soon as 24 hours prior to arrival, so I was well-within the cancellation period. I cancelled the reservation online and received a confirmation email of cancellation. However, fast forward 3 weeks and I had yet to receive a refund to my credit card. I tried calling MANY times over the course of those 3 weeks. Every time was the same: I waited for 30-40 minutes each time. When it was my turn, I could hear someone pick up the phone and then hang it up immediately. I also sent an email, and no response to that either. Finally, a few days ago, I had to resort to filing a dispute with my credit card company. Now, they are handling it. If you never have to actually telephone the resort then you will probably be OK, but if you need to call and make changes or cancel.......Good Luck to you!

    Vacation of a lifetime

    Reviewed by nstallings88(Winder, Georgia) on May 04, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Thank you to.... Jacke Brown Cassandra Nikki Minage, Micky Mouse, JR 69, Coca Cola, bianny brigida,kendry Vanessa, Rosanna, Edgar, Danny Boy, Carmen, aurelio, alexander, Felix. Thank you all for such a great time! We will definitely be coming back!

    Cancelled reservation

    Reviewed by W4288MLmichellep() on May 03, 2021

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    Booked this resort last week for July. Woke up to an email days later saying that our reservation had been cancelled. Apparently, their system charged us a lower rate, so they cancelled. Waited over an hour on the phone on hold to find out why we were cancelled. Flights were already booked! A quick phone call could have given us the option of paying the higher rate or booking a different room. Instead, we spent the morning listening to hold music. This is not the customer service I expect from a luxury resort. We will be stating elsewhere.

    Individual ratings:

    Cleanliness

    Cleanliness-1

    Rooms

    Rooms-1

    Service

    Service-1

    What a great time

    Reviewed by Trek13131159949() on May 02, 2021

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Lots of superstars work there.when we arrived we were welcomed by Edwin wow what great associate he was very helpful and friendly always checking with us if we needed anything.Then there was Alexandra she worked at the martini bar she was the best waitress at the resort.when we went to the beach we had Carlos excellent waiter quick with drinks they were the thru stars of the staff.