Grand Palladium Punta Cana Resort and Spa
What to expect (based on 12054 reviews):
Cleanliness
Location
Rooms
Service
Value
5 most recent TripAdvisor reviews:
Covid-19 fail
Reviewed by Kuckslide79(Muskego, Wisconsin) on Jan 18, 2021
Only one restaurant open with a varied menu, no evening buffet, activities cancelled but no change in price. Very disappointing. It would have been nice to be informed how much was closed. We are club members and with limited food choices, some nights I couldn't find food I liked!
Most friendly and helpful Staff...advice to the top management!
Reviewed by Wiederkehr52(Belorado) on Jan 12, 2021
Covid19 is a tremendous setback for many hotels and the Grand Palladium is not an exception...occupation rate about 20-25%. Although quality control is nowhere near what it should be vs. The situation before Covid19, after days of hick-ups we had to realize that the Public Relations staff, workers, service personnel at the restaurant...all were very friendly, helpful and focused on your needs and rectify deficiencies. A big recommendation is directed to the top management to listen intensively to their staff and the customers at this point in time in order not to loose the excellent image the hotel enjoyed so far. Please get back to the basics and do not invent funny ways of operating the quality and services at the restaurants...you may loose customers more quickly than you think and a lot of them onlymake the fist in their pockets and don't return...
10/10
Reviewed by dankG9101LE(Santo Domingo Province, Dominican Republic) on Jan 09, 2021
I would highly recommend Grand Palladium to anyone from family to honeymooners. The rooms are beautiful and the service is excellent! Food and drinks are also great. From when we arrived to when we left the service was outstanding!
Good Resort
Reviewed by cseregy(Sfantu Gheorghe, Romania) on Jan 02, 2021
We just left this resort, 4.-th time here, as we expect, safe , good food, drinks, clean places, Bravooo Grand Palladium!!! One regard, we miss from Dollin Sport Center, Pedro Butten, in the last years, he make our days more funny, I hope next time we will see you amigo ?? We will come back for sure at Palladium !! Keep it like this !!
Won’t cook your catch
Reviewed by PAfire(Indiana) on Dec 30, 2020
If you are a sport fisher, don’t stay here. They refuse to cook your catch. But they do ask to take your fish home with the employees. And the food staff will tell you they will cook it but then the manager tells you differently. And then they tell you it’s not like “where you come from.”
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