Grand Palladium Palace Resort, Spa and Casino

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 9598 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    3.5 stars - decent but with flaws

    Reviewed by A_Reviewer_11a(Fairfax, Virginia) on Mar 27, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    I would rate this 3.5 stars. Traveled as couple in November for 8 days. We travelled in November which is technically a low season but there were a lot of people there. No restaurants were closed which was a plus. It was our first time here but we have been to other all inclusive in Caribbean so I will compare to that. This is like 3-4 resorts at the same place that you can enjoy for the same price. We knew this in advance and though it would be a plus and while it was, it came with a lot of negatives also. For example: Foam party at your pool only happens one day a week. You must check the schedule and travel to other resort pool if you want to be a part of that. For the theater, you take the 15 minute shuttle. Buffets at this resort were pretty bad while they were above average next door at the sister resort with plenty of live stations - that required a 5-10 minute additional walk. We have been to single resort all-inclusive where spa, casino, theater, activities, food, etc everything is close by as opposed to this place that has one of each shared by all the 3-4 properties. The advantage is that you have many pools you can visit but I am unsure why anyone would want to do that. Based on which property you are on, you are closer to some amenities and much further from others. I liked the one resort setup in past as there was something always going on at the pool. Here you had to hunt for activities to determine which one of the 10 pools in 5 mile area it was happening. 1/2 star taken out for this. I am originally from India and have lived in US for 20+ years. I have been to all over the world including UK, Italy, Spain, Germany, Amsterdam, France, Australia, Mexico and several other places. I am saying all that because this place has the WORST Indian Restaurant ever seen. Somehow EVERY dish has been made non edible. We picked this place as the Indian restaurant being one of the main reasons so my wife could eat there often. We ate there once and after that had to go to the buffet. Other people were wasting most of the food on their plates. One couple took two bites out of the lamb chops and left. I ordered it anyway and you could not bite on them let alone chew them - they were so hard. Please shut this place down or hire another chef. It is not hard to make decent Indian food. 1/2 start taken away for this. Stop with the sales stuff at the lobby. We had to find ways to skip the lobby area as the sales people keep harassing you and they even called the room several times. I see what you are selling, if we want something we can ask. 1/2 start taken away for this. Casino was a dump, not one employee spoke english, never more than 2-3 people there and the table games seemed rigged - But I don't expect much from casinos at these places so no stars taken away for this. Overall didn't seem like a lot of Americans/english speaking people. For staff, may be 20% spoke english. For guests, may be 10% english speaking. There were a lot of pluses also. Beaches were not overcrowded and we were always able to find beach loungers. Bars and bartenders at the beaches were very good. Overall the staff was very good and they tried to help you any way they could. Our beach facing villa was clean and spacious. The Spa was very nice and seems like every day they were offering 50% off (would be too expensive without it). Some other restaurants were nicer like Japanese Hibachi grill, Mexican and Italian. Chinese was so-so. Didn't get to try the stakehouse as the lines were too big. If I find 75% off deal, I might go again otherwise next time I would prefer to go to a place that is one resort instead of 4 in one.

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-4

    Considering everything great trip

    Reviewed by mahonesm(London, Canada) on Mar 21, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Rough week for everyone as the world shuts down. The housekeeping staff, landscape group and workers were very professional and courteous. Beach is beautiful , pool was cool and refreshing. I stayed I the 4000 building which is great spot. Building 2000 3000 4000 are the best spot, absolute centre of everything.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-3

    March 2020 Grand Palladium Palace

    Reviewed by kimrosie58() on Mar 21, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Loved the view from our room upgraded to ocean view. Loved being closer to the beach. Food was good at all the restaurants. Overall the Palace was great but it does need some renovations compared to Punta Cana.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Location

    Location-5

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-4

    Cast away in Paradise

    Reviewed by KlintaL1() on Mar 20, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    It was my first time in Caribic and it was truly wonderful. It was a special Bday surprise trip for my mum and I mus say it was unforgettable - beach, nature and wonderful see view room. Its worth to pay a bit more to get a better room closer to the beach, because hotel is huge and if you stay in one of the rooms close to reception, it takes a while to get to the beach

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-4

    Great 1st visit

    Reviewed by Shrav2112() on Mar 19, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Wonderful place. We usually go to Cuba but this may make us rethink that. Food was great as was the service at the pool. Michael and William were top notch hosts. Eliana, the activities director was amazing too. She was always very engaging and welcoming. We will definitely return!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5