Paradisus Punta Cana Resort

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 16438 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Very nice resort

    Reviewed by b00meater(Toronto, Canada) on Oct 13, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    This resort is done very nicely and was a treat to stay at. The grounds were huge and well kept as were the pools which there were several of. The food was delicious at the buffet which was a very pleasant surprise as I wasnt expecting much but I woke up looking forward to eating every day. The staff were very nice, accommodating and did a very nice job at keeping the resort run efficiently. The rooms were also very nice and comfortable.

    Individual ratings:

    Service

    Service-4

    Value

    Value-4

    Lovely resort, staff and service could be better

    Reviewed by momayet(London, United Kingdom) on Oct 13, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    I took my 2 kids here for their summer holiday, the hotel is spread over a big area and beautifully presented. They really do have flamingoes in the reception area. We had a very nice big room with sea views and ideally located for access to the beach, pool and restaurants. The staff and food could be much better though. Very little staff at the beach to serve drinks, so you have to go all the way back to the bar every time. Difficult to get bookings at restaurants and it is quite hit and miss when it comes to service at the restaurants. I think there are better options along the beach for the same price.

    Beautiful property. Wonderful people. Good value.

    Reviewed by mpatperk(Boston, Massachusetts) on Oct 13, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Everyone was wonderful and the property is beautiful. The beach area is set up well but the only shade available is for the adults only section which is too bad for those of us with a child and who want to spend time at the beach. October seems to be off season and the dining options are quite limited. The only option for food outside of buffet time time is limited room service; no snack bar, not even a convenient gift shop to buy snacks. We had “special offers” we expected to take advantage of ($1000 resort credit, day pass to their brand new sister resort) but no one was able to help us. Other guest we spoke to told us the “special offers” were all part of a timeshare hard sell which makes sense. $1000 resort credit did seem too good to be true but it still would have been nice if anyone could have explained why/how it ended up on our reservation paperwork.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Location

    Location-4

    Rooms

    Rooms-3

    Service

    Service-4

    Value

    Value-4

    Honest truth. Please beware.

    Reviewed by Vascularian() on Oct 10, 2019

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    I'm going to be very honest and straight forward. My family and I were looking forward to this vacation. We came with a family of 20. And the consensus of the family is the same. Staff need to be trained properly. I've been to dozens of all inclusives. From 3 stars to 5 stars. This one had the worse discrimination and service I have ever experienced. Discrimination is very prelavent. I really will never bring the race card up but the consensus from our group of 20 is the same. We felt an aura of racial prejudice at every restaurant. I must note, not by all staff, but by most. We see eye rolls and attitude. Our family tips well. So tipping was not a question. Even with the tips we got bad service. Looking at other reviews this maybe an ongoing problem. My wife wrote a review earlier but all reviews were responded to except hers. Looks like they are trying to bury the truth. With that being said. There are some pros and cons. Here is my list: Pros: -the grounds are very well maintained and lobby is pristine. -kidszone staff are friendly with our children and a great facility for the little ones on rainy days Here is my list of UNACCEPTABLES. Even worse than cons: -first and foremost terrible service in general. No smiles. Staff all look miserable and forced to serve you. - key card needed to be replaced daily. Left stranded outside my room with a baby at least 4 times. - repairs neglected and badly installed glass led to the sliding door shattering. Injuring my aunt ( picture included ) - cook at the grill grabbing handful of food and stuffing in his mouth while serving -cockroaches spotted in the ingredients for pasta - unacceptable wait times at their restaurant. Prepare to spend 2-3 hours for the whole dinner service. I have young children with me. Who were hungry and couldn't wait. Expecting a one and two year old to wait 2-3 hours? They should serve the children first. -what you see is not what you get. The whole resort was operating at half capacity. All the amenities you thought you have are probably not available. Rock climbing? Bungee? Mangrove? Tennis? Reserve? All closed. - entertainment is a joke. I have seen 3 star resorts have better entertainment. They have an indoor facility that is once again "closed" -specialty dining? Guess what. Mostly closed. One restaurant a day. - room was not made two of the days. Cleaning lady told me one day that her card could not open the door. Once again daily key card problem. - service at the mole restaurant was the worse I have ever experienced in any restaurant. Neglected several times for a high chair. Eye rolling from server. Drink menu? No drinks even came out after ordering twice. Like every restaurant we went to it took over two hours and we skipped dessert. Lo and behold. We see a caucasian group who speaks Spanish an hour after us and got their food and drinks before us. The norm we see at most restaurants here. We met other couples from New York who were questioning if this is all this resort has to offer They felt ripped off as well that your sold a package at 100 percent but only get 40 percent of it. To sum it up. I would not stay here again. And I hope I can help some other vacationers avoid a mistake.

    Does not live up to the Paradisus Quality/Name. Needs a full overhaul.

    Reviewed by Dweller02(New York City, New York) on Oct 07, 2019

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    Was here with a big family not long ago and thank g-d we had great company and great beach weather, because everything else was disgustingly bad. No wonder most of the resort was EMPTY and vacant. Needs a FULL RENOVATION, staff Re-training and improvement of food services. As the PRICE does not meet the quality it offers at all. Summary: Rooms: For a family resort, the rooms are really small and cramped. Everything is old and outdated, rust in many places, 1 vanity and see through glass doors for ZERO privacy. Pretty bad design of the vanities. AC makes bad sounds. Bathroom Glass door shattered over my friends head, could have injured him bad. Food/Drink: Buffet food is EXTREMELY lacking, especially at breakfast. The buffets are very small, very small about a 18'x18' room, for a resort its size. Most of the breads are left in exposed air for the flies and insects to eat as well as get hard. Zero variety. Restaurant food is a big step up from the buffets, but only 1 restaurant open per night...that is horrible. Drinks are pretty awful and very inconsistent from bar to bar. Service: Service is also very bad and inconsistent, some try(because you tip) others don't care and will just walk by like they are busy and do not care. Beach service is so damn random, they pass by a few times in the morning and then never again. I guess they are understaffed so they shift them around. That is sad that they shuffle people around to maximize profits while people do not get what they paid for. Beach: Best part of this resorts is the thing they cannot control, the water, beach and waves. Clean beach. But trash that is left over night is never cleaned, even the towels are left out. A child stepped on a fork at night while we were walking on the beach. No guards. Grounds: The landscapers do their best to keep everything nice and beautiful. But the over roads are in really bad shape with cracks everywhere and rocks and rubble laying on pathways for people and kids to step on. Management: They are greatly lacking in this department as well, the service managers do not care if anyone is doing their job or taking care of the peoples needs. We were even scammed by one of the concierge people for a on the beach dinner. We complained and we received a full refund as they total lied about the price of this dinner. This does not feel or function like a Paradisus Resort whatsoever, and I have been to several Paradisus resorts in Cancun. Owners need to listen to the people and CLOSE, RENOVATE, REBUILT and RETRAIN your staff. Not coming back, unless the previous changes are made.

    Individual ratings:

    Cleanliness

    Cleanliness-2

    Rooms

    Rooms-1

    Service

    Service-2