TRS Turquesa Hotel

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 11925 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Never happened but lovely place

    Reviewed by rachelgQ1149OB(Holland, Pennsylvania) on Sep 10, 2020

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    We were trying to get to Punta Cana TRS through the Travel expression. We love TRS, it’s lovely, warm place. This summer we were planning to joy the sun and ocean again there. Our vacation was booked, paid in full and then was cancelled by the travel agency - Travel Impression. So, trip was canceled by travel agency but the agency refused to give us refund. Now we have no trip and no money. So, please be cautious when you book your vacation.

    Simply the best (late post )

    Reviewed by Mrsguev() on Sep 09, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We had an amazing experience at this resort. The staff was amazing and very attentive. They went above and beyond for us every single day. Gracias por todo!! Once they reopen we will definitely be back.

    Overall, great getaway for a few days and relaxing

    Reviewed by Inspiration672287() on Jul 29, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    My boyfriend and I went for a few days to relax and getaway from all the stress of the world. The resort was more then we expected! It was slow season and some workers had mentioned that week was low with visitors but we loved it.! Not having to wait for rides, private pools to ourselves outside our building and no waits at restaurants. Luckily, we were also blessed with amazing weather. Can’t forget the friendly and helpful staff! Would definitely go back once covid-19 has slowed down.

    Just Shy of Paradise....Missing the Mark

    Reviewed by Jigganilla(Virginia) on Jul 07, 2020

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    Upon our arrival we were greeted by friendly faces and a refreshing coconut. It was a hospitable welcome after a long flight. We were swept away into a golf cart and taken to our luxurious accommodations. We booked a villa suite swim up. It had one bedroom with a separate living room and two balconies. We were welcomed in the room to champagne and a fruit platter. The fridge and liquor cabinet were fully stocked.  The room smelled a bit musty, but that is expected in a tropical location. As for the living room, I have to be honest, It wasn't very comfortable. It had a small leather sofa that was like sitting on a rock. The bedroom was a nice size, but the bed left alot to be desired. Very hard. The bathroom was large with a walk-in shower and jacuzzi tub. The lighting though was terrible. I couldn't see a thing when I was trying to get ready each evening. Our deck straight out to the pool was awesome. Nothing like waking up and jumping right in. The main lobby and other pool areas were about a 5 minute walk away or you could wait at a stop and a golf cart would shuttle you there. The shuttle service was pretty good. We never had to wait too long. Food wise, they need some help. I actually lost weight on this trip, if you can believe it. The lobby bar area had amazing snacks and desserts. The only three restaurants we really enjoyed were the The Golden steakhouse, Bhogali, and Sumptuori. The buffets were awful and Helios was decent, if you could get there before the flies showed up. In regards to activities, it seemed like they had alot to offer at  extra cost. The only free activities we participated in was one of the foam parties, which were alot of fun. A beach party and a Michael Jackson impersonator concert, which was hilarious to say the least. I personally think one of the best attractions of this resort is the spa. What a beautiful place. Pure relaxation. The smoothies and snacks were light and refreshing. We would go just to enjoy the spa pool and ate lunch there most days during our stay. One of the major negative points of this resort is the beach/pool areas. It took us one day and we finally got the hang of it. Guests would leave their rooms around 5/6am and leave their belongings like books, shirts, hats...etc on the chairs to save them. Then they would go have breakfast and around 11am/12pm they would leisurely come out to the beach or pool with their chairs ready for them. Anyone who tried to come out and get a beach chair after they were all saved were basically screwed. I think this is just terrible. The resort really should restrict this from happening. People spend alot of money to come here and then have to get up at the crack of dawn just to know they will have a beach chair. Ridiculous. Also another word of warning, there were quite a few Russians who were vacationing there and they were very loud, rude, and disruptive. They had very little consideration for anyone, but themselves. I didn't realize that Punta Cana is a very popular destination for them or how incredibly rude they can be. Not only were we pushed around a bit, but I witnessed other Americans getting bullied out of various locations. Most were very drunk for what I saw, so standing up for yourself was a lost cause. As for the staff, they were all great, helpful, and friendly. The only issue we ever had with them was the restocking of our room and refrigerator. I had to call a few times and let them know we were out of water and snacks. We spent a week here and overall, even with all the negatives, we had a really great time. Would I come here again, probably not. For the money we paid, I'd expect more options for decent food choices and the ability to sleep in and not fight for a beach or pool chairs. That really is a huge downer. 

    Individual ratings:

    Rooms

    Rooms-3

    Service

    Service-3

    Anniversary trip

    Reviewed by Lcitarella37() on Jun 10, 2020

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    Booked last minute here while the resort was beautiful due to covid 19 we were not notified basically everything was gonna be closed when we got there. One restaurant open everything else was closed the entire time, few times we ordered food it was messed up because the help couldn’t understand English. I contacted expedia for some kind of credit and was notified that you guys didnt want to do anything in compensation after we spent 2300$ for absolutely nothing at the resort. Was not happy with experience and we travel alot very disappointed