TRS Cap Cana Hotel

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 1098 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Amazing Resort

    Reviewed by Jose P() on Oct 14, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I love this resort, amazing customer service, specially from our butler Jenfry, he was always there and available for anything we requested and he checked up on us on a daily basis, the food was great as well, the views to die for, drinks were awesome as well, definitely going back to this hotel

    Great Vacation!

    Reviewed by tomyf584() on Oct 14, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Service Amazing Food Was Great! Definitely recommend to stay here! Julio the Bartender over exceeded expectation to ensure my stay was Amazing! Jenfry the Butler was very well spoken, courteous and amazing!

    Fantastic Resort!

    Reviewed by Glenelle S(Wildwood, Missouri) on Oct 14, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Except for one unfortunate incident, we loved everything about this hotel. The staff is very friendly and helpful. The names that come to mind are Jenfry our butler during our stay, Juan Luis the waiter at morning breakfast, Charley one of the entertainment staff, Benjamin another member of the entertainment staff and Julio at the swim up bar. The resort is clean and the pools are sparkling. The food was always hot and tasty in all the restaurants. We enjoyed Helios the best because of the changing menu. The unfortunate incident was the room attendant stole my apple earbuds within minutes of our arrival. We arrived to the resort later in the evening and were rushing to get to dinner. We placed everything in the safe - passports, money, ipads, cell phones - but I forgot that my earbuds were zipped into a small part of my carry on bag. When we returned from dinner, they were gone and the only person who was in the room was the attendant. I notified the front desk staff and they didn't seem too surprised. The front desk staff told me "Dominican people really like those white, blue tooth, apple ear things." I felt a little uneasy knowing that the room attendant was probably rifling through all of our belongings every time she was in the room. So, make sure you place everything that is of ANY value to you in the safe!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Service

    Service-5

    TRS Cap Cana is amazing!!!

    Reviewed by Eric S() on Oct 14, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My wife and I wanted n adults only resort and TRS Cap Cana was it! Everything was to our satisfaction. Our personal Butler Jeofrey was always checking on us, making sure we were good! He showed us how to use everything in our suite and told us about the island and resort. We appreciate the entire staff here and will be back!

    Awesome resort

    Reviewed by rgpetz65(Belleville, Illinois) on Oct 13, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We went to TRS Cap Cana Hotel in early October. This quickly became one of our favorites, as soon as we arrived we felt welcomed, Brenda took great care of us with our check-in. Our room was great and had everything we needed. Our personal Butler was Mariano who took care of everything for us, from making dinner reservations to extra water and other items in our room. Mariano is really great at what he does for his guest. Antonio and Marcos our bartenders were very good, always remembering our drinks. The entertainment crew with Charly and his team of John and Jose are the best we have seen. They engaged with all the guest and never forgot your name. Our lunch/dinner hostess of Ana and Nicole were always friendly and easy to talk to. Nicholas our waiter is the best at the resort. Let’s not forget Michael, Oscar and Joel who also took care of us. What makes this resort one of our favorites is the staff, they are incredibly nice and helpful. With any business, it starts with their employees, the GM has created a top notch crew. We will definitely be back to this resort