El Dorado Royale, by Karisma

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 14570 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    staffing excellence

    Reviewed by jib4798() on Oct 23, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We stayed in the Casitas Royale. Spacious room and bathrooms each room has it's own small pool of it's own which leads to the river to the main pool and swim-up bar. Where Jonathan will fix you whatever your heart desires. A terrific bartender. My husband had a medical issue while there and the staff could not have been nicer or more attentive. Our Butler's Karen and Yalma checked with us daily, delivered ice daily and were so sweet and caring. They would do anything we asked of them. Food was great, some of the restaurants were not open but this changed weekly. A few of the Wait staff we want to mention are Antonio, Jose and Lorena at Cocotal, where we had breakfast ever morning and German at Kampai. Just a great experience.

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-5

    The best vacation I’ve experienced!

    Reviewed by Uneedamackenzie() on Oct 21, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    From the moment we checked in to packing our bags into the van to head back to the airport, I cannot say enough amazing things about El Dorado Royale! We were traveling with another friend who was by herself and we asked for a room to be near hers. They first told us they didn’t have any available rooms near her but when we came back to pick up room keys at check in time, we found out that they had moved us to the building right next to hers which also meant that our swim up suite had an ocean view! The resort and all amenities were kept so clean even if our room felt slightly outdated compared to our friend who’s room was in the Casitas but that was not a big deal for us at all and would happily stay at El Dorado Royale over and over again. We booked a sky massage one morning and Rocio was AMAZING and I wish I could have brought her home with me. I highly recommend visiting the spa for anyone who is looking for pampering because that’s exactly what it was from the moment we arrived. We did not have a bad meal while we were there but special note to Fuentes, the culinary theatre and Kampai as our favorites. Even the room service food was great and perfect for those late night snacks after partying it up at Guacamayas. Lastly, I want to give a special shout out to our concierge, Wendolyn. She was a precious human being who was so attentive and pleasant to work with. She took care of anything and everything we needed and I already miss her. We are already planning our 2021 trip to El Dorado Royale and cant wait to make it a yearly trip!

    Darby ElDorado2020

    Reviewed by sydhueytown(Hueytown, AL) on Oct 20, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This 2020 trip was postponed 4 times & worth every minutes of the effort. Arrived the afternoon of Hurricane Delta & sheltered 20 hours. Words are inadequate to share how great the ED staff were in making everyone as safe & comfortable as possible. Remainder of trip was postcard perfect. Food and service at all restaurants & room service were exceptional. Special thanks to Isabel Cabrera Cruz, Angela, Annie &Adal for delivering drinks to our patio! Juan & Jorge at Kick bar. Rosa, Housekeeping. Norma & Wilberth @ LaIsla. Bernice & Ivan, Butlers. Hector, Alandra, Adriana & Anna Maria for remembering us & always engaging us. Many, many more ED staff were outstanding. Special memory was seeing guest help staff clean up from Hurricane Delta. We felt like family. Already booked to go back in 2021.

    Paradise awaits you with Excelente' service!

    Reviewed by Worldtravelers-Best(Roscoe, Illinois) on Oct 19, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This was our second visit to the Karisma resort. Last year for out 25th wedding anniversary we stayed at the adult only Casitas resort and loved it so much we purchased a membership. This year we went back with friends and stayed at the royale swim up El Dorado Royale adult only property! Boy, were we spoiled! From our concierge, Jocelyn to our Butler, Alvero ,the service was top Notch. The food is always amazing and the smiles and greetings are the best! The staff is always so eager to please and are so polite! We even visited with last year's Concierge, Jorge and Beach Butler, Eduardo~ It was great reconnecting with them! Oh and did I mention the beautiful property? Breathtaking and exquisite!! If you would like a special get away you need to check out the Karisma resorts. We will be going back again next year with 2 of our couple friends and although as members we have 26 properties to choose from we just can't help but want to back to the El Dorado Royale resort. I wish you the best trip ever, you won't be disappointed!

    Individual ratings:

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Third visit overall; this time during COVID; hospitality remains superb

    Reviewed by E460IUmichaelh(Riviera Maya, Mexico) on Oct 18, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This is our third visit. Despite the pandemic and the recent hurricane, the facilities, staff and entertainment were "Excelente!" as usual. In particular, we received excellent and friendly service from our personal concierge Christian and Tristan (near building 54). They attended our every need and showed extra kindness and concern for our parents who are in their 80s. Additional staff we would like to thank include Cruz, Luis and Hermes from room service who gave us a cheerful wake up every day with coffee, fruit and pastries. From the entertainment staff, Josie was very kind to play table tennis on multiple occasions with my father-in-law (who speaks no English or Spanish). Notable restaurant staff who went above and beyond included Augustino. At our pool, Leybert was our friendly and funny bartender. We enjoyed his company. From the beach, Diego provided extra assistance with kayaking for our parents. Given their age this may be our last opportunity to give them a such a vacation and these people made it possible. Lastly, we booked a private excursion with Lomas Travel. Our private driver and all day companion, Jose Marin, was phenomenal. He gave us an unforgettable experience. Many thanks to the countless others whose names I do not recall. See you again soon. Of note, I was very impressed by the safety precautions universally attended by all resort staff throughout our stay. It was sad not to see their smiling faces but I can attest that I never saw a single employee without a face mask properly attired (no noses showing - ever). Social distancing and hygienic practices strictly enforced.

    Individual ratings:

    Service

    Service-5

    Value

    Value-5