El Dorado Royale, by Karisma

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 14741 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Perfect engagement

    Reviewed by elm96() on Feb 27, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Second time we have come here. This time I proposed to my girlfriend of 4 years. Absolutely incredible job by the staff discreetly preparing a private candle lit diner on the beach. Butlers Alvaro Cano, Berenice, and Rafael did an amazing job making this special night a top priority and it went off perfectly. The chefs prepared an unbelievable dessert with a ring in an edible chocolate box on a bed of raspberries, surpassed all my expectations. The food here is mostly very good for an all inclusive and the staff takes great care of the guests. Will hopefully be back soon.

    Great vacation, good food, good service all around, don't trust verbal prices in the spa. Spa cost a star

    Reviewed by X9704RNdonnam() on Feb 27, 2021

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We had a great time. The food and service was wonderful. Our butlers Rafa and Bene also made our time more valuable as they scheduled everything for us. Even Room service. Now the spa that is another story. I went in and asked for specials. They told me they had a massage, facial special for $300 and a deluxe mani and pedi for $91. I booked it. On the day the mani pedi price increased by $81. The male masseuse was awesome, but the mani and pedi fell short. No massage, polish was gone in 3 days. Later that day I learned there are specials on the app., I was not told those regular mani pedi $129, and the massage facial mix was also lower priced. I always schedule on my trips, but never again for this spa. Outside of that I hands down would return. Scheduled in June and am taking friends.

    Honeymoon

    Reviewed by alexgO8145WY() on Feb 25, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Majo and Jose were excellent. We had so much fun playing with them they were so kind and friendly. Majo beat me in ping pong. The food and service was also great. We really liked all of the pools and swim up bars.

    Just as good as the first time!

    Reviewed by ckozak16() on Feb 25, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We first visited this resort in October and couldn't wait to come back in February! The resort is beautiful, the rooms are great, and the staff is amazing. We love the variety of restaurants and pool areas. The food is delicious, the spa is such a treat, and we love the nightly entertainment. We love the staff and they even remembered us from October! A special shout out and thank you to our Butlers Gaby, Hector and Karen (this trip), Adriana, Alondra & Claudio (in October), our fave bartender Jonathan, and other staff members we love - Luis, Rene, Maria, Victor and Kevin. The staff is always so helpful, it's easy to get around walking or via golf cart, we felt safe during the Covid craziness, and the testing procedure was seamless. We cannot wait to go back!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    Value

    Value-5

    I LOVE THIS PLACE!

    Reviewed by G-Force5736() on Feb 25, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The staff was AMAZING! COVID Protocols were in place, but it didn't get in the way of having a great time. We stayed in Swim Up Owner's Suites. Restaurant choices, even during COVID, were sufficient to keep us well fed and happy. Plenty of activities were available, the most important of which (for us) being the ability to NOT engage in mass busy-ness, but we were able to chill and relax - a great place to get away from it all, especially with all this madness going on these days.