TripAdvisor Traveler Rating

Service and food were awesome. Luana, Miriam and Alex the pool activities crew were fabulous. So friendly and they remembered us from our last visit.

Service exceptional from servers to excurtions.love the activity team.Foam parties a blast.Food wonderful no complaints.Clean smells good best vacation ever.Big shout out to Luana,Alex,Benji,Luis and Miriam. The spa is simply glourious.Best vacation of my life !!!

First time here at Seaside Suites - we were able to get the honeymoon package and stayed on the 5th floor - what an amazing view and we love the swim out. We loved the room we had, very spacious and nice. Not many people took advantage of the swim outs but we love it - had the floating breakfast which was amazing - recommend the El Dorado Sandwich! Were able to have a romantic dinner on the beach. Our favorites: the Mexcalito bar in the lobby is the best bar on the resort - Veronica was our server during the day and she is the best! She made us whatever we wanted and was so fun to talk to and interact with! Ana in the evening was also amazing and fun. Best places to eat - the Asian restaurant with Emiliano. He is so cool and fun and their food was the best - good sized portions and great desserts. We also loved the Seaside Market for Seafood Night. Lunch at the Driftwood and at the El Sandwicho market was amazing as well. Found the Piccadilly Sports Bar for watching basketball games during March Madness. This place is one of the top beaches we have been at - especially at the Palms side - for swimming and snorkeling. Will definitely come back when we can.

Stayed for a week in March in a Honeymoon Suite (room 7615) on the Seaside Suites side. The rooms are starting to show their age with missing sink drain covers, rust around the sliding door handle and balcony pool area and a closet door that wouldn't stay open and would wake the neighbors with it's squeak. The paper thin walls are shameful for a hotel. Concierge services were somewhat of a joke. It took almost 2 hours to schedule a massage, two dinner reservations and the beach dinner. All of which were included with the room and nothing out of the ordinary. You can tell staff do not know what they are doing and seem confused. We waited 2 and a half hours for dinner at Culinaroum the first night after getting the buzzer at 6pm. I had to fight to get a table after seeing numerous sitting empty. After talking with others & several more long waits for food, it became obvious that they held tables for the vacation club members in case they showed up and made others wait. We missed eating breakfast one morning after waiting over an hour and a half for the food to arrive bc of our spa reservation. That kind of a wait for breakfast food is unacceptable. The app is not helpful. Restaurants were closed during times it showed they were open and it never worked for room service. The pizza we got from room service was nothing more than a frozen box one that wasn't even cooked thoroughly. The lunch situation is horrible if you go near Guacamayas. We were there early and always had a wait of at least 45 minutes if we wanted a pizza or the Sandwicherie. They need more tables and servers. Do try the ice cream with Pecan pie. It was fabulous, yet we were only able to get vanilla once bc they didn't restock any. Odd. All buffets were left unstocked after food ran out. Go early if you want options or warm food. The whole place caters to their vacation club members or those willing to pay more for a Mexican dinner night or show on the beach. It's not AI for everything that is normally included at other AIs. The massages by the beach were nothing to rave about and the spa itself didn't have working showers to clean up after. The beach on the Palms side is lovely; as are the Bali beds, if you're willing to get up early to save one. All the pools are cold, including the balcony one on the top floor with no roof. No one was even in the lower floor balcony pools bc they were freezing. The sun was the saving grace on building 7, 6th floor. The food we ate was all good, minus the Italian restaurant. Be prepared to use salt / pepper or ask for more spices at all the restaurants, minus the Mexican, La Carreta. It had top notch flavors. Definitely go to Driftwood for lunch and their fresh seafood. I would prefer making reservations for every night to be able to eat when planned vs waiting for hours to be seated, unless you show up promptly at 530pm. Take a cab and go for a day trip in Playa del Carmen for shopping and skip the shops on property. The grounds are meticulously kept clean and there's always a beautiful view. Our vacation was great bc we were there with amazing friends and we had the attitude that we weren't making dinner and the weather was outstanding! If you can't muster that attitude, you may want to try somewhere else. We won't be back.

The resort was beautiful. Service was great. Staff were very kind. The room had ants which we complained about many times and nothing was done. The resort needs to install exhaust fans in the bathrooms of the suites. The app needs a bit of improvement. One should be able to book their restaurant reservations on the app. The app had glitches. We did and excursion to Tulum. It was a great experience but the staff who book the excursions need to tell visitors that they are not allowed to bring plastic water bottles. Reusable water bottles are allowed. Having now water on such a hot journey can cause medical issues for guests. This water items needs to address asap. No one should be denied water, especially in such hot weather conditions. The pool on the balcony needs to be heated. Or the water should be warm. The water was icy cold.