Panama Jack Resorts Playa del Carmen

4.0 star rating

Quality accommodation with a variety of facilities and services.

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    What to expect (based on 12692 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Dream Holidays in Mexico

    Reviewed by joRadBars(Yorkshire, United Kingdom) on Oct 25, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Best holidays ever! Wanted to make a little review about one of the most amazing places in Mexico, Panama Jack resort in Playa del Carmen. We stayed for more than a week and was just amazingly beautiful in all ways, clean pool and sea views are just astonishing, but the service of the staff left us more than impressed, everyone’s so kind and educated, I want to give a special shoutout for Miguel who prepares the most delicious drinks in front of the ocean, Pablo who gives an excellent service around the pool, Anita who’s in the front desk always giving a big smile covered by the mask ??, you’ll feel safe at a place who’s is always clean and following properly procedures agains the Covid 19 all day 24/7. The boys in charge of the daily entertainment were so funny and nice to talk, big shout out to Sergio the dancer, Andrés, Patty and Gina who are always doing something to keep the people going during the day and night, there’s a nice and very well equipped Gym just next to the Spa with all the necessary to have a good workout and feel better during your holidays shout out to the big Daniel who’s in charge to keep you in shape! You’ll find delicious food and variety of drinks, the rooms and balcony’s are clean and even looked new for us, it has the best location from the area, just one block away from the beach and one block from the famous 5fth Venue We highly recommend this beautiful resort and the staff who works there we will be back for sure in the next holidays we love you mexico

    Perfect getaway!

    Reviewed by oregonjess(Eugene, Oregon) on Oct 25, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Beautiful property, wonderful staff, great drinks! We were only here for two quick days but we will definitely be back. We had a ocean front walk out with private cabana and it was definitely worth the upgrade on arrival. Pablo took such good care of us on the beach and pool. He made sure we were never thirsty. We loved the coffee shop for morning coffee in our patio overlooking the ocean. Thank you Panama Jacks PDC!

    Beautiful hotel, great food and staff and can walk to most local shops!!

    Reviewed by 954sherrim(Kelowna, Canada) on Oct 25, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Amazing service and renovations were really fresh and welcoming!! In the buffet restaurant the staff are beyond attentive and the food is REALLY GREAT... the omelet chef was an artist making them (and soooo yummy!!) Fod everywhere was delicious and always served hot and fresh! A few staff to look for is Hector..He is a FABULOUS server with a fun personality!. ,Raquel, she gave a top notch massage with a great personality! Rodriguez at the front desk was beyond informative and helpful!!! David, the rooftop bartender (off the hook) ... what do you say about the BEST bartender I have EVER had?! We spent 4/7 days at the rooftop pool because of him! Best mixologist I’ve ever had! His own concoction of the Passion Smash is a sweet fresh drink that we changed t to the David smash... the willingness to let us try anything we could imagine or just tell him surprise me! He would just wat to know. Sweet or not.. then bring us something! My husband loves spice so he made a spicy bae for margaritas!! I would go back just for the staff! Cleaning protocols made me feel safe and relaxed... I brought a whole bunch of Lysol wipes that I never used once... anyway, I highly recommend it... sorry I didn’t take more pictures now!! Oh and Bottom pool and bar are great too for families and party vibes and mike the bartender there was super friendly and great too!! ???? Entertainment staff were fun as well... I REALLY enjoyed my down time and appreciate all their skill to do that! Sherri and Jon, Kelowna BC Canada

    A Great Birthday in Paradise!

    Reviewed by SpaLife4Me() on Oct 23, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I have been going to Playa del Carmen for the last 5 years. This was my 1st time staying at a larger property and I must say: I was a fantastic birthday trip at Panama Jack PDC! From the moment I checked in, I was spoiled by the graciousness & kindness of Francisco at the Front Desk. Every time I passed the lobby area, he asked how my stay was going. Juan, in the Luggage & Security area made sure I was safe (as I was traveling as a single female). He even walked me to the restaurants each night. Now that is what you call: Wonderful professionalism. The lovely lady at the Dinner Reservation desk will go out of her way to make dinner reservations and wine recommendations. She's great! Hats off to the entire staff at Ventanas! Many thanks for all the birthday wishes throughout the weekend. And, who can't love a staff that creates unique salads and brings them poolside to you??!! The staff at the Italian restaurant on the 16th & 18th, presented great dishes and they know how to make the proper wine suggestions. My waiter on the 17th at the Mexican restaurant was most polite and served me a Flan that took me back to Miami! The entertainment director keep things fun and nonstop at the pool (which is super nice). The bartender at the Las Olas Beach Bar is so kind and makes some fierce drinks! My room was on this end of the property. So it was very nice to lounge on the beach and converstate with many of the locals. I discovered many new stores and enjoyed spending Sunday afternoon on the beach. Overall, the food was yummy. I am on a diet now because of it. My room had the best sunrise view. So now...I am checking flight fares because I will need to return to Panama Jack real soon. Thank you for a great trip.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    Value

    Value-5

    Great weekend

    Reviewed by fesurf() on Oct 19, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    As a group of 8 people we had an amazing time at the resort...very friendly staff... Great service! Everyone was very nice! Jesus the pool waiter was our MVP. He is awesome...Miguel the bartender makes the best drinks. The food is good. Pablo took care of us at the restaurant...hotel was always clean and rooms are very spacious! Views all around! Sergio and Patty always bringing the party up at the pool... the only downside was the transportation at our departure. The van that was supposed to leave at 1pm but it didn't show up until 1:30pm but other than that we had a great time. We are definitely going back...