Now Sapphire Riviera Cancun

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 10279 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Best Vacation Ever!!!!!!!!!!!!!!

    Reviewed by drosco68(Festus, Missouri) on Mar 27, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    stayed here march7 for week. First time here,Loved It.stayed in front swim out suit,beautiful!room was very clean,fridge filled every day with water, bud light,cause i ask, room service exellent,pool was so nice,beach waiters was fabulous,gabriela,and iminuell was on it .beach bar was great ,bartenders ceacer,and Antonio who would sing o-donna to me every day,was Fabulous!!!!!poeple we met were incredible.the food was good at all restaurants,one stood out would be the french.the resort itself was clean,beautiful,great staff,didnt want to leave cant wait to get back! ps chicken wings on the room service menu are the Bomb! Every one stay safe,till next time.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    Delightful Stay

    Reviewed by DavidH0523(Nashville, Tennessee) on Mar 24, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We hadn't stayed here for over 8 years, but we came back and it was delightful as we remembered it. We enjoyed the rooms, found the staff incredibly nice and helpful, the food good, and the pool well taken care of. One room in our group had an issue, but maintenance came out to fix it. All in all, we enjoyed our stay a great deal.

    A very nice stay

    Reviewed by Kathleen C() on Mar 23, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My boyfriend and I were here for a wedding and we had a very nice stay. From the start, transfer service to and from the airport was seamless as was check-in. We arrived and were immediately greeted, checked in and taken to our room. I had arrived with a semi-large group of about 15 and we were all seen and in our rooms within 30 mins. Our room was beautiful and easy to get to. Very clean and accommodating. Like I said we were there for a wedding and there was plenty of closet space for our dedicates. Both my Boyfriend and I sent out for dry cleaning which was also quick and hassle free. Everything is perfectly spaced apart as to not feel crowded, we never felt like one area was more crowded then the other. We always had enough lounge chairs and easy access to the pool/beach. Service once on the resort was fabulous as well, you never went without. Whether it was food, drink or leisure there was always someone there to help or provide for you. The staff was always cheerful and polite and eager to help. My only suggestion is a bigger buffet. I felt like during the breakfast rush the selection was small and you would not have much to chose from if you came on the later end. Other than that I could not say anything bad about my experience there.

    Great Time!

    Reviewed by 198kayj(Milwaukee, Wisconsin) on Mar 22, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I normally write lengthy reviews, but at the moment, any complaints would be trivial. We were there end of February - beginning of March. I will say, we did have a wonderful time, lots of fun, great people, great food, & it's a beautiful resort We met some wonderful people, not only the staff, but guests as well. Right now, I only pray that everyone, from staff to guests are home & healthy. Until next year, hopefully, stay healthy everyone!

    Individual ratings:

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Had my birthday celebration there with 50 Guests

    Reviewed by Trips717() on Mar 21, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    It was superb, the food was very good, we eat organic and while they don't advertise as serving organic food, we found that we were very comfortable with their meats and the food was not too sugar-sweet, we really enjoyed it. The staff were very friendly and Orfanel who was our event planner was on point

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5