Paradisus Playa del Carmen

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 12092 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Restaurant NAOS

    Reviewed by LiudmilaFedor(Abington, Pennsylvania) on May 04, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Very good service provided by NAOS buffet style restaurant. Special thanks to our waiter Alberto who provided us with very attentive service every breakfast! Good coffee, freshly baked pastries, American and traditional Mexican choices of breakfast ??

    Restaurante Naos

    Reviewed by mataiusp() on May 04, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Wonderful service from Alberto Vtreru, Antonio Morules and Luis May! 2nd time here as a family and will be back several more times. Highly recommend to come here in Cancun Paradisus. Naos is new this year and has yet to dissapoont for Breakfast Lunch or Dinner.

    Amazing service!

    Reviewed by ellenhL2978KG() on May 04, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Where do I start?? Everyone from the beach staff, to the restaurants, to the cleaning staff, to activities went above and beyond during the stay. We never had to wait for anything, they were so fast. I wish I could remember everyone’s names. Alberto utrero, Antonio, and Luis at restaurants Naos were amazing. Jose and Edgar on the beach were amazing on the cabana. The pool staff, Reyna, was incredible. Dora made our trip, she entertained us the whole time and Zumba was the most fun experience. The staff at Hadar, bana, mole, and fuego were so great. We will absolutely return.

    Great Resort

    Reviewed by Ricky H() on May 03, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Had a great time at Paradisus. All inclusive was the way to go! Dora the water aerobics inarticulate was awesome. She ran a great water aerobics class in addition to other activities like volleyball and ping pong.

    Excellent Family Resort

    Reviewed by mfrank0341() on May 03, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We just returned home from a 5 night stay at Paradisus Playa Del Carmen. It was a wonderful and amazing experience. From the moment we arrived (via a private transfer with Loma Travels), we were treated like royalty. We upgraded to the Reserve and would highly recommend it for personalized and flawless service. Helpful tips we learned/experienced that weren’t clear prior to arrival: • No kids floatation devices available at the pools or beach so plan to bring your own or buy at the store (there were many different styles to choose from and the prices weren’t bad) • Room service was included in the Reserve (no $5 charge as listed on the website) • The Melia app was helpful to schedule room service, look at resort map & see activity schedules and restaurant times. Contacting our concierge was best using WhatsApp. • Our concierge scheduled our dinner reservations for us in advance. We loved this service; it was one less thing to think about/plan while on vacation. • Covid testing was super easy and quick. They were extra gentle on our young girls. Finally, I want to give special recognition to the following individuals: Hector, our concierge. Hector was professional, responsive and very friendly. Dora was incredibly personable, genuinely showed she cared, and went the extra mile. We also want to specifically recognize Daniela and Oscar for their friendly attitudes and great service. We experienced great service the entire trip, from everyone we met, and everyone made us feel at home. Paradisus is a well maintained and beautiful resort. Multiple food options for the entire family. Plenty of activities. All around, my family and I had a fantastic vacation and recommend Paradisus Playa Del Carmen to anyone.

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-5