Hilton Playa del Carmen, an All-inclusive Resort

5.0 star rating

Exceptional accommodation with superior facilities and services.

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    What to expect (based on 19996 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-4.5

    Service

    Service-5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Major renovations currently; was disappointing for our special occasion

    Reviewed by rmkc(Kansas City, Kansas) on Oct 22, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    We chose this resort to celebrate our 10th wedding anniversary. I wish we would have known that the resort would be under renovation during our stay, as we certainly would have picked another resort for such an important celebration. I understand that resorts must have time for renovations during the off-season, but this is a significant and quite disrupting renovation project! The construction noise was terrible and audible from everywhere we were hoping for peace and relaxation, including in our room, from our balcony, in the pool, etc. The construction noise lasts from early in the morning to well in the evening. The other major inconvenience of the construction is that many of the walkways to navigate the resort are closed off, and it can be tricky to find your way around the construction zones. Also of note, some of the resort restaurants and bars were closed during our stay due to the construction, which was not a major problem, as there were many other options for food and drink, but was disappointing at the very least. The spa was also closed, though they did offer in-suite and outdoor massages, so again, just disappointing as the spa I was hoping to visit from the pictures on the website looked beautiful. Other than the inconveniences and disappointment of the construction work, food and drinks were very good and no shortage in supply of either, the pools were excellent and the service of all of the staff members was superb! The beach area is rather small, limited on chairs and the sand is eroding pretty significantly, which is of course no fault of the resort, but you may want to consider if you are looking for a pristine beach, this is probably not the best resort choice. I believe this resort will be very nice once the renovations are complete, but we would not visit again until then.

    Wonderful Vacation Spot

    Reviewed by Tigerrrlilyy() on Oct 22, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I simply can not say enough about how fantastic this place is! We went with a group of friends and could not have asked for a better vacation. We were honored to have David as our butler during our stay. To say he exceeded our expectations would be an understatement. He was So kind and extremely helpful with everything we needed. Seriously, he was fantastic! Despite the resort going through renovations, it was never an issue. The service from everyone we encountered, from the fantastic swim up bartenders and waitstaff to the awesome spa ladies, was top notch! The food was great and offered a lot of tasty variety. We loved our stay here and can’t wait to return!

    My butler David was excellent as to be expected at this resort.

    Reviewed by triciacoe57(Greeley, Colorado) on Oct 22, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Although the resort was heavy in its remodel, the staff as usual did not skip a beat. David was great with meeting my dietary needs with the restaurants and reservations. I didn’t have to do a thing except let him know what I needed. If you have an opportunity to up grade to a suite with butler service, do it. You will be glad to did with their exceptional service.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Rooms

    Rooms-5

    Service

    Service-5

    David (the butler) made our trip

    Reviewed by lgmeredith(Wray, Colorado) on Oct 22, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This was my third time visiting this hotel on our annual girls trip. We have had butlers every time. David was our butler for our most recent trip and he more than exceeded our previous butlers. He was friendly, personable, but not intrusive. He was funny, made us laugh, and overall became our good friend on this vacation. He scheduled spa appointments and dinners on his day off!!!! I can’t say enough about the service this hotel provides which I think is a direct result of the staff they hire like David. Thank you David for making our trip easy and enjoyable. We will never forget you! Hope to see you next year!

    disappointing

    Reviewed by Passport589538() on Oct 22, 2019

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    The staff was helpfull. However, hotel was under construction and noisy even during midnight. The staff asked for the cost off 55 dollar for the bed with shelter around pool. It is very insane as it is a all inclusive hotel why we need to pay extra for the sheltered bed. Will not come back to the hotel. The ocean view room of our friend was actually garden view. I think they have to stop accepting traveler because of construction. they asked insane price for insane things.!!!!!!!!!!!

    Individual ratings:

    Cleanliness

    Cleanliness-3

    Location

    Location-4

    Rooms

    Rooms-4

    Service

    Service-2

    Value

    Value-2