Grand Palladium White Sand Resort & Spa

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

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    What to expect (based on 4442 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Ocean view rooms

    Reviewed by Jan M() on Jan 16, 2021

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Room was average. Room service was excellent but additional charge for it, which should be included. Everyone was friendly and the staff was professional and kept the property clean. Don't ask for an ocean view room because they DO NOT EXIST at this property

    Individual ratings:

    Cleanliness

    Cleanliness-3

    Location

    Location-3

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-3

    Food Allergy Heaven

    Reviewed by creatrixphotography() on Jan 14, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I’m focusing on my food allergen experience because I have over five (gluten, milk, potato, tomato, coconut, mushrooms), which makes travel EXTREMELY difficult. I booked this resort because I had read it was the best and I’m here to share that ITS THE BEST. Every meal, I was asked my allergens and accommodated fully. I never felt hungry or like a burden. Every meal, they checked and double checked what I was allergic to. When I got a stomach ache, because I didn’t ask questions at a buffet, FOUR employees came out to check on me. Truly some of the best, if not THE best, customer service I’ve ever experienced. I loved this place so much, I signed up for the travel club. It’s going to be amazing to travel more, knowing my stomach will be okay.

    Dec stay

    Reviewed by harveen0127() on Jan 13, 2021

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    Multiple issues with room, electricity, and room service. Overall, the food seemed redundant because only couple of restaurants were open during dinner and one buffet for lunch. Beach area can use some cleaning. Pool area was great for kids

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Location

    Location-3

    Rooms

    Rooms-2

    Service

    Service-2

    Value

    Value-3

    Fantastic Resort

    Reviewed by freddie1802021(Edmonton, Canada) on Jan 13, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Great value. Built within the mangroves with great walking/running paths. Buffet had a good variety of food and was very good. a la carte restaurants we visited were excellent. Look forward to going back to this resort once COVID restrictions are lifted and they are in full swing.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    The best hotel

    Reviewed by Malureanu() on Jan 10, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Very good vacantion. Every thing was great. Employees and management do extraordinary things to make you feel like in paradise! I can't wait to return to the best hotel on the Mayan Riviera! Thank you!