Zoëtry Paraiso de la Bonita Riviera Maya

5.0 star rating

Exceptional accommodation with superior facilities and services.

    1. Home
    2. Destination Guide
    3. Mexico
    4. Riviera Maya
    5. Zoëtry Paraiso de la Bonita Riviera Maya
    6. Zoëtry Paraiso de la Bonita Riviera Maya review

    What to expect (based on 3013 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Amazing Birthday Getaway

    Reviewed by jamesr13720(Saint Paul, Minnesota) on Jan 22, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Our stay was the definition of perfection. Milton, our driver, was waiting right outside the terminal and easy to find. It was a quick 20 minute drive from the airport. Once we arrived, Omar was waiting to show us around, provide drinks, and take our luggage to the room. The room was clean with the items we requested (a bottle of tequila and sparkling wine) waiting for us. The bathroom was enormous with his & her sinks, a giant tub, TV, and dual-head shower. We had two balconies that overlooked the ocean with a hammock and table. We spent most of our time on the gorgeous white sand beaches or lounging in the pool. The pool and bar service were incredible. Manuel, Eduardo, and Ephrain took exceptional care of us. We never went without. The bartenders Alberto & Manny made the best drinks and would make you anything you wanted! The restaurants were not all open and rotated daily. However, it did not affect our good time in any way. Everything was beyond delicious. We had a chance to eat in the wine cellar one evening for a birthday dinner. They treated us like rockstars! Gabriel, Enrique, and Mario were some of our favorite waiters and their amazing service and humor made every meal even more enjoyable. I have to give a special shoutout to the other Enrique that worked the front of the hotel. He made my girlfriend's 30th birthday so special by finding her favorite chocolates and putting them in our room. In short, this place is worth every penny. The scenery, food, service, and people are all first class. I cannot wait to go back next winter!

    Individual ratings:

    Location

    Location-5

    Service

    Service-5

    Amazing Hotel Great Service

    Reviewed by 172ericd(Niles, Illinois) on Jan 22, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This hotel is amazing. The food is excellent, the service is great. Manuel on the beach took care of us all day, all week. Really one of the best hotels we've stayed at in the area, and we've really stayed at many. The rooms are traditional and beautiful. Everything is so clean and well maintained. We absolutely loved it here.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Rooms

    Rooms-5

    Service

    Service-5

    8 Nights in Paradise

    Reviewed by chetinmich(Fenton, Michigan) on Jan 12, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    From the moment our shuttle doors opened, till the moment it closed upon our departure, we were wrapped in warm, friendly, kind and giving staff, while surrounded in a beautiful property. This was our first visit here and would go back without hesitation. I hope somewhere else in this review it allows me to speak about Eduardo at the pool - EXTRAORDINARY & Enrique waiter in the in dining restaurants - FABULOUS ! Rooms are wonderful with plenty of room and special touches. Private Dining (room service) was very good and arrived in a very timely manner, with very cheery staff at our neds.

    Individual ratings:

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Anniversary trip

    Reviewed by deannalteel(New York City, New York) on Jan 12, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We had a wonderful time. The food was excellent and the staff very attentive and courteous. I would definitely recommend this place and will stay here again We felt very safe with the cleaning measures taken for COVID. Can’t say enough good things

    First Class

    Reviewed by FrequentFlier400262(Atlanta, Georgia) on Jan 12, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My wife and I stayed for 4 nights in January 2021. First and foremost, it was extremely impressive how well the hotel is being managed in these difficult times of COVID. Guests are spread out throughout the resort, from the tables in restaurants, to the pool and beach lounge chairs. Everything is constantly cleaned and sanitized. Every member of staff wears a mask 100% of the time and without exception - from the receptionist to the men cleaning the beach. The staff are exceptional - they are friendly and attentive, and hugely contributed to our wonderful stay. The food was outstanding and there was plenty of variety. Our room was superb - the view from our 2nd floor suite was lovely. We enjoyed breakfast on our balcony one morning courtesy of the all-inclusive room service. Our stay was so good that we have already booked to come back in March!

    Individual ratings:

    Service

    Service-5

    Value

    Value-5