Caribe Hilton

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 7382 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-3.5

    5 most recent TripAdvisor reviews:

    Amazing time with the family

    Reviewed by ChrisCF(Bayonne, New Jersey) on Aug 24, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This is a beautiful resort! The facility is well maintained and absolutely gorgeous. The beach and pool area had plenty of seating and the views are picturesque. It is conveniently located next to Old San Juan (20 minute walk). The service was top notch! Everyone from the concierge, front desk, and pool were so friendly and helpful. Miguel from the front desk and Maria who organized the daily events were fantastic!! The best 5 nights ever!! The kids didn’t want to leave and we can’t wait to go back!!

    One night..not good! Nickel and dimed!

    Reviewed by travelerchik1(Western New York) on Aug 24, 2019

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    The hotel may look like a nice place but it is like staying at a prison! I have stayed in hotels and resorts all over the world and never felt so uncomfortable as I did at this place. My biggest problem is the security shakedown to get into the pool! No it’s not to protect guests from weapons being brought into the Pool area...it’s to protect the bar area from not being able to sell their way overpriced drinks! They do not allow ANY outside food or beverages. I can understand this to a point but the Guard told me that I couldn’t bring in my reusable water bottle!!! I told him it keeps my drinks (purchased at the hotel Cold). Nope, I had to leave it in my room. That is crazy!! Also the resort fee is outrageous! Desperate attempt to milk every last buck from tourist. There are so many great places to Stay in San Juan....Bye Hilton!

    Overpriced motel

    Reviewed by Mac2105(New York City, New York) on Aug 23, 2019

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    Do not do this to yourself. This place has a wonderful view but that’s about it. The service is terrible is like nobody wants to help you. The AC in the room did not work and there were loud noises through the night. Do not stay here.

    Nice stay

    Reviewed by jnnfbts1(Jersey City, New Jersey) on Aug 21, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    There were a few things that the hotel/room lacked. For one it would of been great to have a hanging wire to hang wet clothes in the shower. A microwave is necessary, especially for family with children who would need to reheat food them. The pool and beach closing at 9pm is a major bummer and should be considered to stay open until 11pm. The pillows could be a little firmer and beds a little softer. On the weekend your band only stayed playing until 12 midnight. For a couple in their late 30's, it would of been nice for the party to continue until 2-3am. The staff were so lovely and helpful. All in all it was a beautiful anniversary vacation and can't wait to return to the island again

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Location

    Location-4

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-2

    Dad’s Birthday

    Reviewed by amvcaban(Arecibo, Puerto Rico) on Aug 19, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Hotel facilities are beautiful and clean. We did had a little misunderstanding with the room service and the elevator broke down but Juan and Rose made it worth it. At breakfast Orlando was a charm! His service was very detailed. We told him that it was dad’s birthday and ask if it was possible to get a cupcake or something small to celebrate. When he got back he surprised dad with other peers singing happy birthday and carrying the most delicious cheesecake ever! It was more than we could ever ask or imagine for. Dad’s was shock and we really got to surprise him. Thanks to the Caribe Hilton Staff for an amazing birthday!

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