Hotel Club Kawama

2.5 star rating

This hotel is rated between 2 and 3 stars. 2 star - Budget accommodation with limited facilities and services. 3 star - Standard accommodation with basic facilities and limited services.

    What to expect (based on 2272 reviews):

    Cleanliness

    Cleanliness-3

    Location

    Location-4

    Rooms

    Rooms-2.5

    Service

    Service-3

    Value

    Value-3.5

    5 most recent TripAdvisor reviews:

    HALF OF MY HEART IS IN KAWAMA OH NA NA <3

    Reviewed by 1TravelLIFE() on Apr 03, 2021

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    I stayed in this hotel from 13.3. to 27.3.2021. It was the most unique hotel I've ever stayed in. After reading bad reviews I didn't know what to expect, but was genuinely surprised. The room had a colonial style design, it was beautiful, antiquey, but had bad lighting, the doors for the terrace didn't look particularly safe (easy to break in, yet nothing like that happened) and a window in the bathroom had a crack and couldn't be closed completely. Location: the best! Not too far from the city center Varadero and Santa Marta (where there’s a lovely fruit market, dessert shops, coffee, ice cream etc.) and the beach is just gorgeous! Restaurantes: there were 2 opened, one is the cafeteria and the other one is italian, the 3rd one - mexican was unfortunately closed. I recommend the cafeteria for breakfast and dinner (lots of fruits, vegetables, local food) and italian for lunch if you wanna try pasta, pizza and they have lots of snacks (hamburgers, tortillas). The best thing about the food for me was the fruit bar (bananas, papaya, guava, pineapple) and I enjoyed local vegetables like butternut squash, peas, beans, tomatoes, cucumbers and rice (a lot of choices for a vegetarian). Drinks: the one thing that really bothered me was the fact that a beach bar only had beer and sangria. For anything else you had to walk to the main bar by the pool and wait for a VERY long time. It was a blessing having so many Cuban guests, to really get in touch with the people. However, they tend to bring empty 2-3 litre bottles with them and make you wait in line for 20min to get a glass of water… Another thing is that (this is just my taste) Cuba Libre in the hotel doesn’t taste good, because the lime juice comes from powder not freshly squeezed and pina coladas (the real ones) are only available in the lobby coffee bar, where they serve them only in particular hours and on particular days (maybe when they feel like it). In the upstairs bar the pina coladas come from this giant plastic container and are too sweet and just not tasty (again my opinion). Also the mojito wasn’t good, again, the lime juice is awful. I complain about this, because Cuba is THE LAND OF RUM and therefore cocktails, and I hope the hotel improves their offer concerning the drinks. However, the hotel has a nice selection of liquors, I’ve tried all of them. Don’t get used to getting bottles of water in the room (because tap is not drinkable). Each person gets 1 bottle of water when they arrive, then you have to drag that bottle around to the cafeteria to get it refilled or go to the store. Animation: because there were so many Cuban guests, it was in spanish and it kept repeating, but the overall experience on my account is that the performers were really fun, energetic and they were truly prepared. DJ was the best tho - nice mixture of popular songs and latin vibes. Cleanness: I’m generally a very clean person and love it when everything around me is clean, especially during the covid times. The hotel, unfortunately like all of Cuba, doesn’t have a real hand sanitizer, they have a cleaning product with chlorine that only kills general bacteria, it’s not effective for killing viruses tho, plus it’s not good for the skin. They provide clean towels, but the towels still have spots on them. The rooms get cleaned and that’s great, but the cleaning ladies (or just mine) aren’t that precise (dead flies in the corners, dirty windows), but nothing alarming. However geting the beach towels is a real hassle (apparently the hotel has an issue with theft of these towels). Staff: I believe this makes the hotel so famous :) . You don’t come to Cuba to sit in your room and count the flies in the corner. You come for the people and culture. The staff in the hotel is generally so nice. I loved each and every one of them, even if they had a bad day, I understood given the circumstances. Coming from Europe and expecting the service providers to be quick and about is well -> good luck with that. You need to be patient in Cuba. They take their time with everything, but eventually you get what you wanted. If you have the opportunity to bring some sweets or some international treats like (Lindt chocolates, Milka, Toblerone, Snickers… whatever) please bring them and give them to these nice people. They don’t have this in Cuba and their kids would surely love to try some chocolate. Also bringing any nice clothes you don’t wear or shoes, they will take anything and be very grateful. In conclusion, thank you Kawama for being unique, for having amazing staff (grandpa in the bar you are a legend; chocolate man in the cafeteria you are so sweet; handsome Cuban boy in the cafeteria hope I see you again; wonderful fruit lady thank you for your service; the lady in the lobby that takes care of guests you are very charming; and last but not least the cleaning lady that takes care of our dog Carlos, you are the best). I’ll miss you all and I’ll definitely return someday <3.

    Individual ratings:

    Rooms

    Rooms-4

    Service

    Service-2

    Best experience

    Reviewed by Billiejo330() on Feb 22, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My son(16) and I(47) went to Club Kawama for Christmas and New Years this year. First trip away at this time. We have travelled to Cuba many many times, have stayed all over the island. This was our first time in Varadero. When we arrived at the resort it was a pretty quick check-i(thankfully, I was exhausted) It was a wait for a bell boy(not unusual with everyone checking in)to help with our bags so my son and I decided to find our room ourselves. Upon arriving in our room I was a little disappointed as we were so far from front lobby, and yes, the room was a bit dated, but...We were in the sun, not the snow. It was a quieter area, quieter beach. There was a problem with the water(again, happens in cuban resorts) no hot water. We dealt with it for a day or two, then I mentioned it to the PR girl, Leida, she was amazing. I did not ask her for anything and did not complain, but I let her know that down in my area of rooms,there was no hot water. She came to us the next day and let us know that she was moving us. I did not ask for this. But found out it is just that simple to change rooms. Just request it and they do their best as fast as they can. The room she gave us was amazing. I have a bad back so she put us closer to the front also. We were there for 2 weeks and sure, started out rough, I would not have gone back on my first impression, But the staff were amazing,happy and helpful, the food was great(typical Cuban) I take my own sauces, salad dressing and peanut butter ect. The beach was to die for!! Best I have seen in all of Cuba. Tido, the door man was a great guy. Always helpful,joking and smiling. If you need anything, he is the man. Front desk was always friendly and smiling, all but 1. Lol This is by far the best resort I have been to. It felt like home, and I am a very particular person. This resort may not be a 10 to everyone,but it's a 10/10 to me. It's all in what you make it. If you are coming to Cuba, please have Cuban expectations. It is a very amazing Country with amazing people, and they do the very best with what they have available. Make the most of it...there is no snow!!????

    Don’t stay in this hotel

    Reviewed by Viajesmary2021() on Jan 05, 2021

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    We just came back from Varadero, Cuba and we stayed in this hotel. The front desk unable to help, rooms are so dated it, nothing works there. I had to shower with cold water and for 3 days we didn’t get clean towels. I saw the cleaning lady cleaning the rooms with a very dirty cloth and just spraying deodorant. I brought Lysol wipes and spray, and I had to clean my room to avoid COVID. My son and his girlfriend’s room was even worse. Their room had the AC broken unable to turn it off, sleeping in a frizzy room without blankets. My son’s room was only clean twice During the 7 days stay, and without toilet paper. We had bug bites everywhere in our body, we believe the rooms have bed bugs. Kawama hotel is the most horrible hotel I have ever been. If you are not desperate DO Not stay in Kawama!!!

    Individual ratings:

    Location

    Location-3

    Service

    Service-2

    Value

    Value-1

    A week with Dad !!!

    Reviewed by dashielrai(Bradford West Gwillimbury, Canada) on Dec 21, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The past week dec 12th through dec 19th I visited Cuba, I'd been trying to make it there since June when my dad had a ? attack. I'm cuban but I live here in ????. My dad lives in cuba. "Key facts about Club Kawama & visiting Cuba under COVID19 regulations." 1- you'll get tested at the airport right after landing. Then transfered to the hotel. Results of the PCR within 24hrs will be at the hotel and then (if negative) you'll be free to exit the resort. ( I arrived Saturday and results were available Monday early morning, weekend delays LOL) 2- If you go to a private rental ??, you'll be in isolation for 5 days and the another 8PCR will be done ( 80 CUC ) 3- Kawama has the friendliest of staff, you won't have any complaints in this regards. Nevertheless is still a 3 ?? ? ?? resort, don't spect outstanding quality at the buffet or premium beverages at bars. 4- CUC will be out of place on Jan 1st 2021, the exchange rate will be 24 CUP for every 1 USD. 5- While in Kawama, don't hesitate to look for Leida over at the public relations desk. She'll go above and beyond to make the most of your stay. She's been there for a long time due to the exceptional work she delivers. If you are not too picky for food or enjoy going outside to try local. And you are simply looking for a place to relax, enjoy a beautiful beach area, be service by a great staff and take stress out of your life for a week or two. Kawama is the right place for you.

    Worst experience of my life

    Reviewed by trievam2020() on Nov 12, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    The beds were horrible, with a bar running under the middle of your back. The food was bland to gross. Ill never eat another grilled cheese sandwich after having to subsist on these for 10 days. The first room had a shower that didnt work. When the person I went with stole my passport, peed in my luggage, choked me and tried to say I smuggled drugs into the country, I practically had to beg to get the cops called. After giving a statement I was told that I would be able to leave Cuba as planned but i wasnt able to board with no passport. Even though I had purchased insurance with Sunwing, I spent a night on the metal benches alone in the airport before they found a room for me (at a different resort and for full price).