Iberostar Laguna Azul

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 9705 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-3.5

    5 most recent TripAdvisor reviews:

    Very nice place to visit, clean beach, great animation team and staff

    Reviewed by MaximMMM1993() on May 13, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Great service, very clean and beautiful territory, the staff worked properly to make our vacation good. I recommend this hotel to every type from family with children to young couples. You will not hear the music from your room at night and you also always can go downstairs to have disco, drinks and fun. Beach is clean and calm, the sand is white, the sea is clean and awesome. I was very pleasured to visit this place! Very big thank you to the animation team and especially Victor - the guy, worked near swimming pool! They made our chill more interesting and funny)

    Very good hotel

    Reviewed by mukhamedovr(Belgorod, Russia) on May 12, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I was pleasured of visiting this hotel. Very nice staff is always friendly and helpful! Especially Victor (aka Ronaldo)??. He is the best animator! Football, Volleyball, dances! And of course the best ocean in the world!

    Laguna Azul

    Reviewed by 262candicew() on Jun 23, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    I'll start with the positives- The resort it's self is stunning and very well kept. Pools are a great size, and I love how there are two pools, 1 is a more party pool and the other is more chill. The staff was very friendly The beach was so clean and always had a dj. The drinks were always made amazing, the servers were also so cheerful and so polite. Going into the varadero town was stunning and there is lots of flea markets. The bus with take you there and back for 5 pesos. Negatives- Pools closed everynight at 7pm Our room was not very clean, the tub was pretty dirty. We had no toilet paper on arrival, and actually had to find the housekeeper and pay for the towel paper. The snack bars sucked every day. Our room had mould in it as well as the pillows did too. The food at the buffet is meh, but not the worst. It's Cuba can't really comment on the food, it is what it is. All and all our room was the biggest complaint. Besides that it was a beautiful stay and not a day of Rain. We will definitely be back , but will make sure to stay in the more updated room. Things I suggest to you bring with you. 1. TOILET PAPER 2. Snacks - chips, cookies stuff like that. 3. face clothes 4. Aloe vera gel

    Great Grounds & Staff.

    Reviewed by GerryRailBaron(Toronto, Canada) on May 01, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We were here for four nights in February. The staff were always helpful and smiling. The grounds were well kept and attractive. The Beach was AMAZING!. The buffets were okay, especially for Cuba. The buildings themselves were showing a bit of age. A few elevators were out the entire time we were there, but you learn to cope, and which ones to use. My 60 year old knees loosened up enough that by the time I left, maybe stairs were actually good for me. The pools were fabulous, and not over-crowded at all. We were on the east side, so that pool almost felt like a private pool for us. The Garden Bar and it's Pina Coladas was my favourite, with the east side bar and its mojitoes a close second. I heard some grumblings about bar service from some guests, but I never had a problem. I would make sure to tip my first drink, and then every other trip to the bar. I know I know, it's all inclusive, but if you look after the staff a little, they look after you a LOT! By my last night, the barkeep at the Garden Bar was making my Pina Coladas as I walked up, no ordering needed! There were 3 sitdown, a-la carte restaurants. We were able to get reservations at all three, though I heard other guests couldn't get any. Basically be at the sign up desk 15-30 minutes early, about 8:30 or 9:00 am on the first morning of your stay, and you should be okay. The food at these restuarants was very good, and a nice change from the buffets. I'd happily come back to the Laguna Azul, and my Pina Coladas!

    Individual ratings:

    Location

    Location-5

    Service

    Service-5

    Value

    Value-4

    Not Impressed

    Reviewed by 788marilenal(Winnipeg, Canada) on Apr 18, 2020

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    We arrived at the hotel to complete the second part of a two part vacation on March 6 for a 4 night stay. We had booked a suite expecting to have a nice room with an area we could relax in. The suite in our bungalow instead was far from what we expected and the amenities were terrible. Though the common areas of this hotel are nice and well maintained the private rooms are not. The closet walls in our suite definitely had water intrusion and were black in some areas. The towels were stained and old and several days we didn't even get clean towels until late in the day and don't bother to ask for wash clothes. We never did get any even after having asked. The tv in our sitting area didn't function and when we reported it to the front desk on the first day it still hadn't been addressed by the time we left. The mini fridge was leaking and moldy so we couldn't even keep bottled water in it. The buffet dining area provides lots of selection but the a la carte dining is nothing to write home about. This may have been a 5 star hotel at one time but it definitely is no longer that.

    Individual ratings:

    Cleanliness

    Cleanliness-2

    Rooms

    Rooms-2

    Service

    Service-3