Playa Vista Azul

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 4165 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    ***read the rest of the reviews*** save your money!!!

    Reviewed by lovepoppy7664() on Jan 14, 2021

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    I came here at the start of December, thankfully only for one week. I appreciate that Cuba is a poor country, but everything was exceptionally bad. I really was looking forward to sunshine,and really nice a la carte food....please do not expect great things. Expect nothing at all in fact. I was ill for 5 days out of the 7 and so were a lot of other guests (I did report this to TUI as I had to cancel trips as a result) The food was always left out and not handled in a food hygiene safe way at all) because of this, and the poor lack of choice, I couldn’t eat at the buffets at all, the beach bbq had a “paella” which was left in the open unattended for the whole lunch (I did not eat this...I think anyone who did would have been really unwell) getting water seemed to be an issue.... the pools were so cold you couldn’t get in them. Lunch by the pool was a really bad jumbo IKEA hot dog in a bun... (IKEA’s is way better!!) if you wanted cheese for a “burger” (really unsure of what the meat was) it was a grated blue cheese, not sliced cheese. Not nice. Staff were friendly... but please do not waste your money. All of the recent reviews are the same, I always read the reviews prior to going anyway.... and the management from the hotel always say they’ll take things on board and rectify... clearly judging by the recent reviews over the last month, nothing is going to change. I couldn’t wait to return home. Best thing, Pringles in the Cuba airport on way home.

    The good...the bad and the ugly

    Reviewed by sunkissed0120(Toronto, Canada) on Jan 10, 2021

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    I’m a seasoned traveller and I have been to Cuba 7 times. I know not to come to Cuba for the food, however I have always been able to find something treat. I always stay in “5 star resorts” which realistically are 3-3.5 star. Let’s start with: THE GOOD:Rooms are updated, most hotels in Cuba are old. I can appreciate the modern look. The water/ocean water is clear. Clear water, no sea weed. THE BAD: The resort is quite small, this means, there isn’t a variety in restaurant and places to eat. The buffet is small and the most limited, that I have even been at. No a la carte for breakfast or lunch. The option of 2 a la carte restaurants for dinner. The same two every night. I’ve been to better beaches in Cuba. The two beaches “right side and left side” are quite “shelly”. Yes, one of the beaches the left side, is more accessible then the right side. Mobility issues will have an impact. I cut my feet a couple of times. But as you go deeper you go into the water the sand gets softer. There is also broken glass on/in the sand. Be careful. I have been to better beaches in Veradero. Where the sand is soft. Sand fleas The swimming pool is not heated. Quite cold. Even with the weather being 26-28 degrees, it was too cold to go in. THE UGLY: As I have mentioned I’ve been to Cuba, seven times. The food choices were poor and not cooked well. It was hard for me to find something to eat, and Im glad I packed some snacks from home. Drinks, ar made poorly. I don’t drink alcohol, so a virgin mojito, virgin Pina colada….etc…needs to taste like it…..these were watered down and not ice crushed etc. Bed bugs. I saw one, said to myself…naahhhh I;m sure it’s not and went to sleep. Unfortunately after I got bitten, over 25 bites in one night, it occurred to me to check on trip advisor if this is a common problem ( as if it’s one room, then it’s an issue, as you can transport bed bugs), and it is an issue. When I spoke to some of the other guests, they also were bitten. There were a few guests that had no problems. Unfortunately I did. When I spoke to the local people, working at the hotel, they said it was normal. I couldn’t bare the idea of going back to sleep in the same bed and be bitten again, so I went to front desk, they couldn’t identify what it was, even though I told them they are bed bug bites. They said they would send someone to spray the bed. ( not sure you know what to spray if you don’t know what it is). Whatever the spray was, it did not help. I continued to get bitten. I really did not look forward to going to sleep. However, front desk did call and ask how I was doing, if that accounts for anything. Lastly, drinking water. As I may have mentioned, I do not drink, but I certainly drink alot of water and am quite active. One bottle of water for your whole stay . Everyday I asked for water at front desk and everyday they told me they would send someone. I would ask the bars for a bottle of water and they would say they can’t give it to me. Day 5, I got a very bad headache…from dehydration, I went to front desk the second time and pleaded I needed water…Jose at front desk……finally got me a water bottle. It is absolutely absurd, why water bottles aren’t being refilled in the room refrigerators everyday. You want to keep your guests hydrated. Lastly, this is during covid times, found some of the workers in the buffet/kitchen were laced about their masks indoors. This hotel is a Cuban hotel. It is a Cuban company. It was owned by Oceans but now it is not. There are many locals that stay at the hotel. Ive also felt Cubans are lovely kind people. However, their culture is different from ours or they are tired of serving guests. When staying with the local people, they do not wait in line for their turn. They come and stand in front of you. They take what they want, when they want. Again, not sure if its culture or that they are just tired of serving the tourists. Lots of locals staying at the hotel. Brings a different vibe. Unfortunately, I would not go back to this hotel at all. Do your research, choose your battles. Shout out to NESTOR by the beach bar. He works so hard under that sun, with his mask on, running from guest to guest taking their orders.He runs on the sand, from customer to customer taking drink orders. Then he always makes sure you are good for drinks or if you need more. As a solo traveller, I found him friendly and professional. Some people get overly friendly, in your face and in appropriate.……..and I particularly am not interested. Shout out to Nestor is a hard worker and just amazing.

    Individual ratings:

    Cleanliness

    Cleanliness-2

    Location

    Location-3

    Service

    Service-3

    Xmas/new year break

    Reviewed by Freedom13996526820(Bolton, United Kingdom) on Jan 09, 2021

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    Beautiful location between 2 sandy beaches, hop on hop off bus stops right outside hotel giving you access all through Varadero. Lovely pools, nice clean room, nice staff. Covid secure, plenty of sanitiser, tables/chairs wiped after every guest. Thats the good but now the bad, shop sells nothing but cigars/cigarettes/rum (no food!!!) Closed without warning on 31st and still shut when we left on 4th Jan. Mini bar was never replenished despite numerous requests. Specialist restaurants hardly ever open (only 2 ever open during our stay), tried Italian and food was cold just like the buffet. Lobby bar constantly ran out of glasses, whilst I don't mind drinking out of plastic cups by the pool, I expect something better in the evening in the lobby bar of a 5 star hotel. Food in the buffet was awful, lived on pasta and soup for the entire fortnight. Kept running out of plates and the New Years Eve buffet was a joke, ran out of fizz on arrival and the pig which had been BBQ'd all day was raw! I know this hotel has only just reopened but it was clearly not ready, I think they just wanted the profit from the lucrative xmas market (a fact borne out by the influx of several hundred cubans for new year) without a thought for customer service. We paid a lot of money for this hotel and feel we have been ripped off. Stay away from this place until the management get their act together

    Viva cuba????

    Reviewed by Paqsteph() on Jan 09, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Super hôtel le staff est trop sympathique junier ariel alexandro livia yenni yanelis so much fun with you guys ! You made this trip unforgettable ?????? L’hôtel est super propre les piscines sont superbes et propre aussi Everything went well even in covid time

    Rubbish!!

    Reviewed by joannes157(Barnsley, United Kingdom) on Jan 08, 2021

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    We have just returned from spending Xmas and New Year at this hotel and it cost more than £10,000 and to be honest it was complete rubbish! The food was shambolic to say the least and anybody who thinks otherwise can't know what good food is. In every restaurant it was served flat cold, I am sick of eating cold rice,tinned veg and fried poor quality meat. In the 2 week we were there there was no orange juice,no fresh fruit, no mint for mojitos or any tonic for drinks! I mean I know Cuba does have problems getting hold of stuff but we have been 3 times before and never had it this bad. The mini bar never got refilled and no water brought to the room,out of 4 a la carte restaurants only 2 were open why couldn't they alternate them? The bed had an awful waterproof sheet on which made a lot of noise and made you sweat. The shower door did not close because the spring had been fitted the wrong way so the bathroom flooded,my room was infested with ants. The drinks were very poor quality and usually Cuba have good drinks also no cocktail menu. Christmas and New Year was a complete waste of time nothing really happened not like other hotels as we have been away for the past 16 Christmas'. We were in the Royal Oceanfront Suite supposed to be best room in hotel and was of a very poor standard and needed a refurb. There were lots of sick people while there with food poisoning as was our daughter. Having said that the staff were lovely especially Mickael around the premier pool he is too good to work here, and beaches were beautiful but I would never go back even if you paid me!

    Individual ratings:

    Cleanliness

    Cleanliness-2

    Rooms

    Rooms-1

    Service

    Service-4