Get travel ready

As you get ready for your flight, here are a few things you can do to prepare at home to get travel ready.

• You can check-in to your flight up to 24 hours before departure. 
• Once you’ve checked into your flight, you’ll automatically be enrolled to receive text message notifications  for gate changes, flight delays, or flight cancellations 
• Check your passport or Government-issued ID to make sure it’s not expired, and meets current ID requirements.
• Check out flight guide to view the inflight experience and aircraft details available on your itinerary. 
• Review any baggage allowances and fees that may apply to your itinerary. 
• Pre-pay and save. Guests are encouraged to prepay for up to two checked bags on WestJet operated and marketed flights when you book online or any time before your flight through Manage Trips. 
• You can pre-reserve the seat of your choice to ensure comfort during your journey.  
• Check your pre-departure emails for important information and updates.
• Download the WestJet app.
• Review any baggage allowances and fees that may apply to your itinerary. 
• Double check the destination requirements for each stop on your itinerary. 
• Check security wait times at your departing airport and plan your arrival time accordingly, since lines may be longer than usual.  
• Check out flight guide to view the inflight experience and aircraft details available on your itinerary.  
• Some WestJet marketed and operated flights don’t support WestJet Connect – our inflight entertainment system, so make sure to download podcasts, movies, or shows on your devices in case you’re on one of these flights. 
• Thinking of travelling with a pet? Find all the information you need on our travelling with pets page. 
• Travelling with warm clothing items and outerwear is permitted but a must in Canada, and we ask that you wait until all carry-on baggage is stowed before putting your coat in the overhead bin.

• Visit your hotel’s website to learn about their health and safety protocols, operational guidelines, and facility availability.

Start your trip earlier to ensure you make it through airport security on time. For all WestJet departures, we suggest you arrive at the airport 120 minutes before departure if you are traveling within Canada and 150 minutes for international travel.

While there may be some changes at the airport, one thing hasn’t changed, our WestJetters will be there to assist you.

• Arrive at the airport earlier than usual. 
• Use the WestJet app for added convenience and to reduce touchpoints on your journey. 
• Check-in, get your electronic boarding pass and enjoy WestJet Connect – our inflight entertainment system.
• Make sure your devices are charged before you board.

Window or aisle? Movie or Podcast? Here are some things to help you enjoy your flight.

• We're excited to partner with Calm so you can focus on your wellbeing while inflight.  Explore a collection of meditations, relaxation exercises and Sleep Stories, now available on WestJet Connect.
  Please note: WestJet Connect is not available on DE HAVILLAND DASH 8 (WestJet Encore), WestJet Link, and All economy aircraft 737-800 7S8.
• Our inflight menus can be viewed online prior to your flight, and through the WestJet app. Depending on your flight, the snack or meal options might be different.

Winter in Canada can be unpredictable, it might be sunny where you are, and that aircraft that is arriving to greet you could be stuck in winter conditions. You can check your flight status and any travel advisories before you fly.

Please pack your patience, WestJetters are working hard to get you on your way (with a little support from Mother Nature).

We’ve launched a new text message feature.  Once you’ve checked into your flight, you’ll automatically be enrolled to receive text message notifications  for gate changes, flight delays, or flight cancellations.  You can also download the WestJet app to stay informed.

We’ve enhanced our self-serve options, you can use Manage Trips to:   

•  add or change seats  
•  add a bag   
•  update your phone number and email address   
•  change or cancel your flights   
•  manage your itinerary during a flight disruption. 
  

• Make sure your carry-on conforms to our size and weight allowances.
• Keep your toiletries/liquids together in a clear plastic bag, so they're easy to take out when going through security. 
• Only bring liquids, aerosols and gels that are packaged in containers with a capacity of 100 ml / 100 grams or less.
• All of your prescription medicine should be in your carry-on, and if you're travelling out of country it should be in original pill bottles. 
• Pack an empty water bottle to fill up at the airport on the other side of security.
• Pack travel-size high protein snacks like trail mix and protein bars while travelling for long hours or in case of delays. 
• Put earrings in the holes of spare buttons. Pairs will stay together and they also won’t get as tangled.
• Use packing cubes and organize clothes into categories such as daytime, evening, dirty. 
• Roll your clothes instead of folding them, to take up less room. 
• View additional carry-on packing tips from the Canadian Air Transport Security Authority.

We understand lost baggage makes travel frustrating and stressful. We will do everything we can to find your bag and return it to you as quickly as possible. If you find yourself in this situation, please follow these steps:

• Notify a WestJet Customer Service Agent at the airport or create a baggage report.
• Once your report has been created, you can check the status.
• Your report will be updated when the bag is received at the destination airport, and when it is out for delivery. Email notifications with this information may also be sent as well. Make sure to check junk/spam emails. 
• Should you incur out-of-pocket expenses for a delayed or damaged baggage incident within our control, you may submit a request to WestJet for reimbursement.