WestJet has a Facebook bot (“Bot”) facilitated by third party service provider MSG.ai, which enables you to reach out to us over Facebook Messenger, and enables us to respond to your requests for information and services. If you communicate with WestJet over Facebook Messenger using the Bot, we use your personal information in order to respond to you.
WestJet uses MSG.ai to facilitate your usage of the Bot. MSG.ai also performs services relating to the Bot’s functionality on our behalf. MSG.ai collects and uses your personal information in accordance with its own privacy statement, which can be found on MSG.ai’s website (www.ai.msg.group).
Because our Bot operates on the Facebook Messenger platform, any information you submit on the Bot will also be submitted to Facebook, who may make separate uses of your personal information for its own purposes in accordance with its own privacy policies. Please refer to Facebook’s Data Policy, which can be found on Facebook’s website (www.facebook.com) for further information regarding Facebook’s uses of your personal information. In choosing to use the Bot, you accept the terms of service and privacy policies of MSG.ai and Facebook Messenger, in addition to this Privacy Statement. WestJet is not responsible for Facebook’s collection, use and disclosure of your personal information via Facebook Messenger and does not influence or control the policies of Facebook as regards collection, use, disclosure, and monitoring of and access to, the content of the conversations by Facebook.
You should exercise caution when using the Bot. You should not share sensitive information on the Bot, such as identification information like your passport or payment information like your credit card number, and if you choose to do so, you do so at your own risk. WestJet does not accept responsibility for any loss of or unauthorized access to such information when shared by you on the Bot. We recommend that you only share sensitive information through secure functionalities on our website or by phoning us.