Fairmont Banff Springs

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 8907 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-5

    Rooms

    Rooms-4

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Visit was great including Spa services

    Reviewed by _lucindabareham(Okotoks, Canada) on Apr 12, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Hello...we went to stay at the Banff Springs 2 nights Mar 28 and 29. We enjoyed the high tea on Sunday afternoon and they were very accommodating switching out the seafood for a vegetarian option. Our room was very clean and beds were so comfortable. We had a meal in the Waldhaus Bar and the hot pretzels were delicious as well as the Fish and Chips. We had fun doing the scavenger hunt and Easter egg hunts too for an activity we could do. Great stay. A real treat to also get facials at the Spa even though none of the hot pools etc were open. Will come back again for an occasion.

    Above and Beyond

    Reviewed by 640kelsier() on Apr 11, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My Fiancé and I recently took a trip to Fairmont Banff Springs to attend my cousin's wedding. We had an excellent check-in experience, drinks, and appetizers on the Gold Floor. The night before the wedding I became very sick, we called the front desk to inquire about a hotel Dr. They recommended we go to Emerg. I had an allergic reaction to something I had eaten. The evening after my Emergency room stay, (after they had already called to inquire how I was doing) the staff had sent down a very kind note, charcuterie board, wine, and chocolates. The Gold floor staff and Chef assured me that if I needed any other accommodations to let them know. I truly felt they went above and beyond to ensure I was as comfortable as I could while being ill away from home! The bed, comforter, and pillows are also excellent, so good we bought two pillows!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    Great Staff but not worth the price!

    Reviewed by maybelline79(Toronto, Canada) on Apr 10, 2021

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    I've always wanted to stay a night at the Fairmont Banff Springs. It was on my bucketlist. With COVID I could not travel anywhere so I thought I mind as well do a staycation and a birthday present to stay at this hotel. Thanks to COVID the Alberta resident price was a wee bit cheaper than usual. However, you have to add on a resort fee which we never used because we never knew the activities until we checked in and by then we already made dinner reservations and could not make it to any of the activities. Also, some of the things they normally do like a tour around the hotel was cancelled due to COVID but you still have to pay the full resort fee. I was really surprised with how ugly and old the rooms were. For the price I was expecting a renovated room and have the carpets cleaned often. The rooms were cramped and the shampoo's and soaps they used were poor quality. Yes the beds were comfortable and you have a nice view of the mountains but for the price I was expecting more. The only good thing about staying at this hotel is there are really good restaurants and cafes in the hotel. Therefore, it's nice to not have to take the car and drive to your reservation. You can also have a nice cocktail right before heading to bed and not worry about driving home.

    Individual ratings:

    Cleanliness

    Cleanliness-3

    Service

    Service-5

    Excellent retreat for

    Reviewed by Roxanne P() on Apr 03, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Just what we needed, especially in covid. Great COVID protocols so you feel safe. Get the gold upgrade ! Service is exceptional ie. called for concierge for A lot of tolieteries ... literally answered and got back to us in minutes !

    Fantastic Staff - Exceptional Stay

    Reviewed by 570sebastianc(Toronto, Canada) on Apr 03, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    If you are able to stay on the Fairmont Gold Floor, I would highly recommend it. The staff were second to none, treating us as if we were long-time guests. The rooms were elegantly appointed and the lounge was always spotless. In the Gold Lounge, I would highly recommend asking for either Lauren who made us feel like family by engaging us in fun conversation and who went out of her way to make us feel welcomed. Lauren consistently came over to say hello, to ask us about our day and to offer suggestions. Angela Zhou was also fantastic! She made great dinner recommendations (and knew the hotel menus by heart with spot-on recommendations) and offered to package dessert for us to enjoy after our hotel dinner. Both of their thoughtfulness and willingness to engage with guests in a meaningful way made our visit special and memorable.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    Value

    Value-5