Occidental Tucancun

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 8429 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Cancun

    Reviewed by Cosmopolitan275484() on Dec 10, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Animatjion is the best cintia , jair jadira is absolutly wery good we are full soddisfacente with food rooms service e todos the beach and the pool is beautiful and the people is kindly we will come again in this hotel

    Fine if you're on a budget

    Reviewed by cturner12(Denville, New Jersey) on Dec 09, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    Overall our experience here was a good one. There were a few not so good parts but overall we are very easy going people so it was okay. 1. Check in at the hotel was a nightmare, we stood in line for an hour because they had one person working the desk and 10 people trying to check in. Definitely not a good start to the vacation. 2. Our room was clean and nice and well maintained and the cleaning staff was phenomenal. Unfortunately there was glitter on the floor from what I assume was a bachelorette party or birthday party (once again, not a big deal just a little odd). The sink in our room couldn't handle the faucet at full blast and would back up all the water (also not a big deal, just annoying). However, what WAS a big deal was the fact that the walls are paper thin and you can hear all the construction going on and the loud people in the hallways and the bass from the entertainment at night. It was impossible to sleep a full night without earplugs, luckily we had them! We also thought we would be getting one single king bed for our room and had two full beds instead, again, no big deal. used one bed to put our stuff on. 3. The food was average, nothing spectacular but nothing was bad. It was overall just fine, it's a pain trying to make reservations for their two restaurants (the Mexican restaurant was not good, the seafood restaurant was okay, not great) I would definitely stick to the buffets while you are there. The service at the restaurants were really friendly and we always had great service despite the so-so food. They work hard and are very efficient and do great work. All the drinks and bartenders were great, friendly and made good drinks as well! 4. The night time entertainment was AMAZING. Every single show as well as the opening singers Vinny and Paula were truly phenomenal. All the performers in the Mayan, Circus, and 70's show were beyond the best part of our trip. We truly loved and enjoyed the night time entertainment. They deserve all the credit in the world. 5. The ocean and pools were all amazing temperatures, very clean and really well maintained, that was a great part of our trip as well. Cannot get over the amazing views from the hotel, the clear blue water in the ocean and the spacious, clean, comfortable pools. 6. They charge for WiFi at the hotel and they charge an arm and a leg and it's not even great quality. You need WiFi to get a pickup time from your car service so we had to get an hour of Wifi unfortunately

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-3

    Service

    Service-3

    Value

    Value-4

    Occidental Tucancun

    Reviewed by marisac366(Houston, Texas) on Dec 06, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Great place but music and microphones at the pool area too loud. Good food and location. The beach and pools were nice. Mexico Lindo restaurant was superb. I highly recommend it. However, do not recommend it to people with disabilities. Too many stair around the lobby, pool and beach areas but very very little ramp.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Unfortunately just one week...

    Reviewed by Balazs E(Cairns North) on Dec 06, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We spent a just a week in this lovely hotel which is not one of the biggest in Cancun's hotel zone. The location is perfect, La Isla shopping centre is in walking distance. The seashore was a wonderful experience, not crowded, enough sunbeds. The Premium package worth the money, all staff members working at the Premium lounge gave exceptional service helping us in any of our problems. The room is spacious with excellent view. The hotel offers 4 restaurant, 2 of them a la carte. At Mexico Lindo, Chef Ernesto's world was giving a view of traditional Mexican food in a trendy and tasty manner. We chose this one instead of our beloved seafood restaurant (La Calaraboya offering seafood was also delicious but we never thought that will chose Mexican food instead of seafood). Only the air condition was a little bit noisy but we could sleep by that without any disturbance. All problems arising were solved immediately. Animation programme was excellent, we had entertainment during the whole day. Just an extra thank for the aqua workout sessions!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-4

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-4

    Family Vacation

    Reviewed by doreengarcia39(Downey, California) on Dec 05, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Had the best time the staff was excellent especially Vicente and Manuel at the restaurant La Claraboya I think that is how you spell it and at the lobby bar we called him Benito Juarez lol they all made our stay so much fun when we went to eat best time ever!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Rooms

    Rooms-5