Crown Paradise Club Cancun reviews
19961 TripAdvisor reviews
Trip was a bit scary
tinaklobe on Mar 16, 2024
Let’s start with the pros….Sara, our waitress at the pool bar was awesome. So was Omar at the beach bar and Leon at the adult pool. Our cleaning lady was also awesome! In addition, the massage ladies at the pool gave me a complimentary five minute massage…which was much needed! Thank you ladies! Now for the cons….This was our fourth time staying at the Crown Paradise and it was a bit scary as there were cartel's fighting on property and made us feel a bit unsafe. Security should be located on the beach by each stairwell to prevent the cartel from entering the property so the guests feel safe! Birds diving down to get food that other rude guests left on their pool chairs was definitely stressful. One bird even pooped on my swim bag….made me stress out instead of enjoying and relaxing my time at the pool. Maybe this is why the massage ladies offered me a free five minute massage!!! We were also disappointed that the mechanical bull was taken out of Wayne’s Boots restaurant. We were looking forward to seeing our friend ride the bull as we had talked about it several times to him. Our shower leaked water all over the floor no matter if the curtain was closed or not! We didn’t know where the water was leaking from! Elevators in the section our room was located in were all not working properly (think it was the time share section). And we were not too happy about how we had to book the reservations on line for the restaurants every morning at 8am. When you go on vacation, you shouldn’t have to be stressed out by having to get up in time to get reservations. Other than that, I think we may be trying another resort the next time we visit Cancun. We were all ready to go home! Losing sleep the last night because of the cartel being on property was definitely something that will stick in my memory for quite some time. Sorry! ??
Great place for kids and families
Jacquelyn M on Mar 16, 2024
Fun place for family! We love Ms Carolina in Kids Club!!! She is wonderful with children and very genuine. She loves the kids like they are her own. Our 3 kids adore her! The hotel can use some upgrades and it was pretty crowded, but still a good bang for our buck. Kids have a blast! So much to do.
Love love love
Caralyn D (Midland, Canada) on Mar 16, 2024
From the moment we got there and checked in we were at home. Our bellboy Giovani had the most amazing smile and gave us a tour on our way to our room. He showed us how everything worked in the room. We were lucky enough to have him help us when we were leaving as well. Our room was huge with a jacuzzi tub and the view was amazing. We could see the ocean and the pool. The buffet wasn’t very good which is why I gave it a 4 ?. But we were able to book at all of the ala carts so we only ate at the buffet once. Wayne’s boots and Sans Souci were our favourite. Sans Souci is adults only and know that it is formal. So men have to have long pants and closed shoes. The bar staff were so fun and friendly. Especially Ader!! Now my favourite….the entertainment crew!! They became like family especially Elizabeth (Ellie). I have to give them all a shout out as they were all so fun and got everyone involved in activities and so many laughs. Thank you Gonzalo, Karlita, Ellie, Diego, Fernanda and Abraham! You made my stay so much fun and I can’t thank you enough. I hope Crown Paradise recognizes their employees who truly work so hard and don’t treat the guests as customers but more like family. Love to you all!
Comfortable value-for-money stay
smileyfacegrace (Toronto) on Mar 16, 2024
We chose this resort since we only had a short trip booked and it was close to the airport. It also seemed the best value for money given the reviews and our budget. I would say it’s not a 5-star but I was happy with our stay. The resort was comfortable and the water was SO GORGEOUS! (I even had friends at other resorts comment that their water did not look as nice). The beach was nice, no sign of seaweed and plenty of lounge chairs. You did need to be on the app at 8 am to book the restaurants and the breakfast buffet has a line, but otherwise it’s fine. The staff were all hardworking and friendly. The facilities were fine. I do think that they could benefit from some guidance on how to be more efficient, for instance using the entire grill to make tacos, not just 3 at a time when there’s a lineup, etc. So I think management can do a better job at guiding their staff. The night check-in staff weren’t very knowledgeable (they couldn’t give us 2 keys, we had to wait until the morning) but the day staff were fine. I would say that the check-in staff could have shown us where our room was on a physical map as opposed to just giving us verbal directions. We don’t have Internet yet, we can’t see the map on our phones and it wasn’t that easy to find our rooms. So little things could make this place a lot better!
We will definitely go back!
lynette l on Mar 15, 2024
Our experience at ???? Cancun with @crownparadise was more than exceptional?? First time visiting Cancun? Don’t want any travel drama? Jump right into to best part which is enjoying the view? With the minimum time wasted on concerning commuting or food? Peace in mind? Crown paradise club is perfect for me and anyone who cares the points listed above. We chose the club level room, with access to the 8th floor lounge. Looking back I think it was the best decision I made in this trip. Exclusive breakfast and bar experience and 180degree sea view. I specifically want to thank bartender Mr. Carlos, professional and enthusiastic who can perform whatever you order while higher than expectation. Staff and vibe are ??, responding so fast and smiling all the time. I found they are so passionate, confident and caring. Make sure to thank them with generous tips and be nice. Overall it’s a ?? that we will definitely return and bring new friends.