Catalonia Riviera Maya & Yucatan Beach
What to expect (based on 12936 reviews):
Cleanliness
Location
Rooms
Service
Value
5 most recent TripAdvisor reviews:
First time at this resort. I WIIL be back!
Reviewed by RDFord916() on Feb 27, 2021
Beatriz at the customer service desk was a rock star. She helped us immensely. Can’t thank her enough. If you try this resort, make sure to find Sabino at the beach bar. He knows how to take care of the guests. Even with all the Covid restrictions, I highly recommend this resort.
Travel Agent Feedback: Great Option and Great Value
Reviewed by berkeleytvlgrp(Columbus, Ohio) on Feb 25, 2021
This option was booked for a last minute getaway. Mindful that we are turning the corner from COVID, we were/are prepared for some services to be limited. However, most amenities were open and available. The Staff did indicate (at check-in) that an upgrade was required in order to get room service. Overall great experience with staff Heads-up... The rodents (agouti) that are on every beach in Mexico are on the beach. Don't panic - just be aware. If you have never traveled, these can be off putting. But... don't let them ruin your travel experience! I did send an email to the Front Desk / Reservations prior to arrival. I did NOT receive a response from the Desk.
Individual ratings:
Location
Service
Great until the end
Reviewed by Laura B(Dallas, Texas) on Feb 22, 2021
I made an online reservation directly on the hotel website. My reservation was for 6 nights for a total of $942 USD. Upon check in I did not have access to internet to provide a copy of my reservation, the front desk assured me they would find it and confirm the rate. Upon check out we were charged a rate higher than our online booking, and charged for an extra night. The front desk clerk (Petry) was extremely rude and refused to honor the price on the hotel website, she also threatened to call the police and block our vehicle from exiting the gated community if we did not pay the additional charges. I have never felt so taken advantage of in all my travels.
Individual ratings:
Cleanliness
Location
Rooms
Service
Value
Great Place
Reviewed by marcelorbatista28(Las Vegas, Nevada) on Feb 09, 2021
the place was good and the crew members make every day worth to be there with their friendly and appreciative way of handling guests. the views are breathless and the drinks and weather make you not want to leave.
Individual ratings:
Cleanliness
Location
Rooms
Service
Value
Recommend, especially for the price
Reviewed by eleonoramR5774PD() on Feb 02, 2021
Nice hotel, we loved our stay there! Location is good, room was clean, but may need updates. Staff was pleasant and helpful! Various styles of restaurants are available on the property. Views are also good, but the beach is awkward and they don’t have airport shuttle
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