Dreams Playa Mujeres Golf & Spa Resort

5.0 star rating

Exceptional accommodation with superior facilities and services.

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    What to expect (based on 3622 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Fabulous

    Reviewed by veronicahB494CJ() on May 04, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My stay here as been wonderful, we are here right now and we leave on May 6. Francisco made this for my daughter and she loved it. The staff is exceptional and the place is clean and very well maintained!!

    Wonderful vacation with my family for our friends wedding

    Reviewed by nicolegX6245RB(Las Terrenas) on May 04, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We just got back from Cancun and we’re extremely pleased with our trip. The service at Dreams was wonderful, everyone was extremely accommodating. We have a 7 month old baby and it was our first vacation. Gustavo was so helpful to be sure we always had help and shade for our baby. He was always checking on us to make sure we had everything we needed. Angel was an amazing server at the pool! We never had an empty drink in hand and he was so fun to talk to, he was helping improve my Spanish more. His coworkers Daniel and Alex all were also amazing! Highly recommend visiting Dreams! We will be back!!

    First visit to Cancun; amazing visit at this resort!

    Reviewed by eagleeye64(Dayton, OH) on May 03, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Great: - The place was phenomenal—meticulously maintained by extremely hardworking people; I don’t think there is a bad room in the place. - Service was exceptional; entire staff was amazing; people who stood above and beyond: o Jaime Lagunes (pool concierge) out-shined everyone; I felt like family—he was simply the best! Knowledgeable, polite, friendly—we’d definitely go back to see him again o Adan Cehs (World Café) was extremely friendly, helpful and concerned that everything we needed was provided o Elvis (concierge): Polite, friendly, went above and beyond to ensure all our needs were met - Food at the Gaucho restaurant was very good; we visited twice in five days; food at Maris was also good - Rooms were large and kept very clean daily; the rainfall shower was to die for! - COVID prevention procedures were everywhere—luggage was sprayed upon arrival, temp checks, special mats to wipe the bottoms of shoes off before entering and hand sanitizer readily available - COVID testing was done on site; results were received within an hour of taking the test--it could not have been easier! - Beach was regularly cleaned for seaweed before most people even woke up; sunrises and sunsets were stunning - Minibar/snacks in the room for preferred club members—awesome idea; we had Champagne in our room upon arrival - The resort is in a gated community with plenty of staff and security; we felt very safe while on the property - The cabanas were undoubtedly one of our favorite places to hang out by the pool; when it was really hot, we’d stay under them and enjoy the cool breeze Areas I thought could use another look - Minibar refills for preferred club members was inconsistent i.e. small liquor bottles were not replaced after a few days. NOTE: The room was serviced twice a day—once in the morning for a normal cleaning/towels/beds and around 5:30pm—perhaps the replacements were to be delivered during this time? We regularly turned the steward away at this time as we were getting ready for dinner - One of the primary reasons for choosing this resort was the lazy river but, we learned upon arrival that it was closed for repairs the entire time we were staying at the resort. It would have been nice to have this posted on the web site or sent to incoming guests—it was a let-down. - It'd be nice to have tomorrow's daily newsletter the night before. - The short order restaurant (Tides) closed at 5:30 and dinner restaurants opened at 6:00; I am not sure my kids/grand-kids would eat some of the fancy meals on the menu--I’d like to see Tides stay open a little longer. Along those lines, we found a few meals on the room service menu that we didn’t see at the restaurants we visited? Overall: We were extremely pleased with our vacation at this resort. It was beautiful and the service was outstanding--we will definitely consider it in the future.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    Family vacay to Cancun

    Reviewed by A961KXkarlar() on May 03, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Thank u to the memo and fernindad from the entertainment that kept our kids busy and they had so much fun with them. And thank you to all the staff for their wonderful service, we had amazing stay!!!!

    Beautiful!

    Reviewed by Q794ZPlaurenw() on May 03, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    8316, 8317, 8318 were perfect.. balcony to share w family staying next door. near hotel lobby bar, but never heard loud music from inside our rooms. rooms were so clean and updated. the pools seemed endless and especially during COVID there was so much room to be spaced out. Restaurants served great food. with so many options. Jaime Lagunas was so helpful as a pool concierge.. so kind and attentive to our family with multiple kids and needing some handicap assistance. Mercedes Ceme took care of us multiple days as our pool waitress and was such a joy to be near. She was so helpful and attentive as well to our party of 12.

    Individual ratings:

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5