Grand Palladium Costa Mujeres Resort & Spa
Cancun 5.0
Overview
The new Grand Palladium Costa Mujeres Resort & Spa is a bright and stylish 5-star beachfront hotel located in a privileged spot of Mexican Caribbean, Costa Mujeres beach, about 30 min away from the town of Cancún and its international airport. Guests of the resort will discover the true spirit of Mexico, from its paradisiac white sandy beaches and crystal clear waters to its wonderful nearby ancient Mayan civilization vestiges.
Grand Palladium Hotels & Resorts is pleased to announce their new Family Selection club, created especially for families. Offering exclusive facilities located in privileged areas of the resort, plus personalized services and premium products, both parents and their little ones can enjoy their vacation to the fullest.
Other fees include
- A Government of Quintana Roo environmental tax ranging from $1-7 USD* per person per night is to be paid locally to the hotel. *Subject to change.
Check in
3 p.m.
Check out
12 p.m.
Rooms
670
Inclusions
- Daily activities
- Round-trip airport transfers
- All taxes
Rooms
- 1 king bed, and 1 sofa bed, or 2 double beds, and 1 sofa bed
- Mangrove forests or lagoon
- No more than 4 guests in the room
- 1 king bed, and 1 sofa bed, or 2 double beds, and 1 sofa bed
- Mangrove forests or lagoon
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Balcony
- Bathroom with tub and shower
- Climate control
- Jetted tub
- Pillow top mattress
- Seating area
- Smoke-free
- 24 hour room service ($)
- A/C
- Bathrobes
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Concierge service
- Crib (on request)
- Desk
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- TV
- Complimentary room service from 11 am - 10:30 pm
- 1 king bed, and 1 sofa bed, or 2 double beds, and 1 sofa bed
- Pool view
- No more than 4 guests in the room
- 1 king bed, and 1 sofa bed, or 2 double beds, and 1 sofa bed
- Pool view
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Balcony
- Bathroom with tub and shower
- Climate control
- Jetted tub
- Pillow top mattress
- Seating area
- Smoke-free
- 24 hour room service ($)
- A/C
- Bathrobes
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Concierge service
- Crib (on request)
- Desk
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- TV
- Complimentary room service from 11 am - 10:30 pm
- 1 king bed, and 1 sofa bed, or 2 double beds, and 1 sofa bed
- Mangrove forest
- No more than 4 guests in the room
- 1 king bed, and 1 sofa bed, or 2 double beds, and 1 sofa bed
- Mangrove forest
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Balcony
- Bathroom with tub and shower
- Climate control
- Jetted tub
- Pillow top mattress
- Seating area
- Smoke-free
- 24 hour room service ($)
- A/C
- Bathrobes
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Concierge service
- Crib (on request)
- Desk
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- TV
- Complimentary room service from 11 am - 10:30 pm
Family Selection inclusions & amenities;
- Private lobby, restaurant, bar and entertainment area;
- Heated swimming pool and reserved beach area, both with waiter service;
- Complimentary access to Zentropia Palladium Spa & Wellness;
- Priority reservations in restaurants;
- 24-hour room service available;
- Family Boss welcome kit for each child;
- Special turn-down service for the whole family
Plus many additional benefits.
- 1 king bed, and 1 sofa bed, or 2 queen beds, and 1 sofa bed
- Mangrove forest
- No more than 4 guests in the room
- 1 king bed, and 1 sofa bed, or 2 queen beds, and 1 sofa bed
- Mangrove forest
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Balcony
- Bathroom with tub and shower
- Climate control
- Jetted tub
- Pillow top mattress
- Seating area
- Smoke-free
- 24 hour room service ($)
- A/C
- Bathrobes
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Concierge service
- Crib (on request)
- Desk
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- TV
- Complimentary room service from 11 am - 10:30 pm
- 1 king bed, and 1 sofa bed, or 2 queen beds, and 1 sofa bed
- Pool view
- No more than 4 guests in the room
- 1 king bed, and 1 sofa bed, or 2 queen beds, and 1 sofa bed
- Pool view
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Bathroom with tub and shower
- Climate control
- Pillow top mattress
- Seating area
- Smoke-free
- Furnished terrace
- 24 hour room service ($)
- A/C
- Bathrobes
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Concierge service
- Crib (on request)
- Desk
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- TV
- Complimentary room service from 11 am - 10:30 pm
- 1 king bed, and 1 sofa bed, or 2 queen beds, and 1 sofa bed
- Pool view
- No more than 4 guests in the room
- 1 king bed, and 1 sofa bed, or 2 queen beds, and 1 sofa bed
- Pool view
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Climate control
- Pillow top mattress
- Seating area
- 24 hour room service ($)
- A/C
- Bathrobes
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Concierge service
- Crib (on request)
- Desk
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- TV
- Complimentary room service from 11 am - 10:30 pm
Family Selection inclusions & amenities;
- Private lobby, restaurant, bar and entertainment area;
- Heated swimming pool and reserved beach area, both with waiter service;
- Complimentary access to Zentropia Palladium Spa & Wellness;
- Priority reservations in restaurants;
- 24-hour room service available;
- Family Boss welcome kit for each child;
- Special turn-down service for the whole family
Plus many additional benefits.
Amenities
- Elevators.
- Public areas wheelchair accessible
- Wheelchair accessible rooms
Accessibility features are based on request and availability, and are not guaranteed. Please contact WestJet Vacations at 1-877-737-7001 for further information.
- Child care services available ($)
- Children’s pool
Baby Club
Kids Club
Teens Club
- Children ages: 2 to 17
Type | Amenities | |
---|---|---|
Xtra Time Sports Bar (24HRS) | Bar, Sports bar | Food options available |
Eclipse Sky Bar | Bar | Open air |
Aqua | Bar | |
Niu | Bar, Pool bar | |
Beach Bar | Bar, Beach bar | |
Splash | Bar, Swim-up bar | |
Rafa Nadal Tennis Centre Bar | Bar |
Check-out time: 12 p.m.
- Check-in at front desk
Wi-Fi
- Throughout the property
Internet
- Business centre available ($)
Type of restaurant | Type of cuisine | Open for | Additional Information | |
---|---|---|---|---|
Main Buffet | Buffet | International | Breakfast, Dinner, Lunch | |
Portofino Restaurant | À la carte | Italian | Dinner | Dress code |
La Adelita Restaurant | À la carte | Mexican | Dinner | Dress code |
El Dorado Restaurant | À la carte | Grill/steak house | Dinner | Dress code |
Chic Cabaret & Restaurant | À la carte | Gourmet, International | Dinner | ($), Adults only, Dress code, Reservations required |
Chang Thai Restaurant | À la carte | International | Dinner | Dress code |
Sumptuori Restaurant | À la carte | Sushi, Japanese | Dinner | Dress code |
Boghali Restaurant | À la carte | Indian | Dinner | Dress code |
- Rooms: 670
- Built in: 2018
- Eco-friendly hotel
- Smoke-free options
- Fitness centre: on site
- Fitness classes: on site
- Salon: on site ($)
- Sauna steam room: on site ($)
- Spa: on site ($)
- Spa treatments: on site ($)
- Water aerobics
- Water circuit available ($)
- Yoga
- Beach front
- Public beach
-
24 hour all-inclusive: Included
- All meals plus snacks
- Dinner can be à la carte (reservations not required, dress code in effect)
- Unlimited domestic and premium drinks
Pools
- Kids pools: 1
- Outdoor pools: 3
- Bottle service available ($)
Other sports
- Aerobics: on site
- Tennis courts: on site
Other activities
- Arts and crafts: on site ($)
- Beach activities: on site
- Daily activities: on site
- Nightly entertainment: on site
- Rafael Nadal Tennis Centre: Learn from the champions with the instructors of the Rafa Nadal Academy by Movistar and experience an exclusive training program encompassing Rafa Nadal´s personal values, focusing on technical, strategical and physical preparation, as well as mental training. available ($)
- 24 hour front desk
- ATM available ($)
- Baggage check
- Catholic wedding chapel available ($)
- Concierge
- Currency exchange available ($)
- Dry cleaning available ($)
- Giftshop available ($)
- Laundry services available ($)
- Medical services available ($)
- Medical services onsite available ($)
- Meeting facilities available ($)
- Multilingual staff
- Parking
- Photo shop available ($)
- Shopping onsite available ($)
- Tour desk available ($)
- Valet parking
- Wedding facilities available ($)
- Business Services
Isla Blanca Restaurant
Bar
Fitness Centre
Lobby Bar
Splash Park
Main Pool
Main Pool - night
Main Pool
Pool
Rafa Nadal Tennis Centre
Rafa Nadal Tennis Centre
Spa
Location
Reviews
TripAdvisor Traveler Rating
4.5 Excellent
-
Cleanliness 4.5
-
Location 4.5
-
Rooms 4.5
-
Service 4.0
-
Value 4.0
Pool party
368jet (World) on Mar 23, 2024
The activities in the pool are very Fun, they are very entertaining . Also the pool is very clean and big with today's party the crazy game was incredible. I am very grateful to Marisol, Alan, Eduardo, Dante and Ramón for the attention they have given us. we will return
What makes this place truly “Grand”
Renee C (Saskatoon, Canada) on Mar 23, 2024
The Grand Palladium Costa Mujeres resort complex is vast and expands across an excellent wide stretch of beach, situated north of a busy and bustling Cancun corridor. The long beach stretches on both ends of the resort and offered the exclusivity of feeling completely private - no annoying peddlers, timeshare sellers, or other deterrents preventing you from breathing in and taking in the mesmerizing beauty of the Caribbean and view of neighbouring Isla Mujeres on the sea horizon. Other than hotel guests walking the beach, the police are the only other presence seen patrolling the beach at points throughout. The resort is impressive with food choice - but more importantly, quality, flavour and value. As travellers well know - 7 night stays do not mean 7 full days on resort due to arrival and departure times, so the 5 a la carte restaurants that we visited were absolutely flavourful and fantastic- Chang Thai and Sumptouri at the top followed closely by Bhogali, El Dorado and La Adelita. La Isla Blanca buffet was equipped with food stations and a wide array to suit everyone. We did not tire of the food and due to time constraints, unfortunately we were unable to take in the other offerings - our short beach time hours were too valuable! Thank you Raul for your service on the beach and chatting with us about Mexico City. Hotel staff are rewarded by a points-based system but all were united in their appreciation for ownership being a fair employer - which is not always the case for most all-inclusive resorts in Mexico, specifically in the Mayan corridor. Taking an hour of my time now that we’re back home this morning to provide a trip advisor review, is how hotel staff can be recognized for their efforts to go over and above. Please like and share! Augustin needs to be recognized for his diligence on several occasions, he was always available for any questions and cleared up everything from finding Kevin with the hobie cat sail rentals when other staff were not even aware of hobie cats or kayaks even being included at the hotel - to helping us find out about soccer availability at Rafa Nadel tennis center, to his assistance along with the couple of concierge employees on March 22nd who were situated towards the lobby bar. All tried to wait on the phone when the westjet vacations rep was never available and the nexus travel was not on-time for our pick up transfer to the airport. They offered to call and clear up the confusion when the check out staff outside who were in charge of the pickup vans were unhelpful, rude, and would only simply say “call Westjet vacations.” Augustin is an extraordinary employee and should be placed in charge of these other divisions as his English and understanding of protocol and flow is a cut above the rest. He cares so much. Gracias Augustin! Also, Augustin also knew our time was short and did not push the travel club one hour spiel on us - he made us aware of it, but did not insist or push. The same was true of Cass. The very lovely and cordial Joana as well as Guadalupe - who both lead reception at La Isla Blanca - always both very kind and always so pleasant and cordial no matter the heat - Gracias Joana and Guadalupe - you and your team are fabulous! We will miss your smiling faces each day along with Lopez the server. Patricia with huevos al gusto, there is nothing that she will not make for you - marvellous omelets or eggs over easy! Ramon did a fantastic job instructing with Paddleboarding and would take the time to chat with the kids when he saw them at other times. Thank you Dante as well for your excellent instruction and to Marisol. Kevin with the hobie cat rentals on the beach, was very key in providing a great one hour refresher lesson and in arranging for subsequent 30 minute bookings on the other two afternoons - you are so awesome! Arturo and Crispi on the boat taxis-gracias for your little cruises to see the resort at night. Lily and Diana at the fabulous Piacere coffee shop with its incredible decor and their quick service each day for our macchiato’s - these two were always polite and a smile no matter how long the lineup. So Wonderful you both are! All servers and hosts at the a la carte restaurants listed above were excellent. There were simply too many to list them all. In summary - the exceptional people make it the “Grand” Palladium. Gracias from your friends in Saskatoon, Canada ????!! ?
Vacation Offers
-
Two children 0-17 years stay free in the Family Selection rooms at the all-inclusive Grand Palladium Costa Mujeres Resort & Spa in Mexico.
Cancun -
Enjoy $1,500 in resort coupons with a minimum 4-night stay at select all-inclusive TRS Hotels and Grand Palladium Hotels & Resorts in Mexico and the Caribbean.
Cancun, Riviera Maya, Punta Cana, Montego Bay, Puerto Vallarta
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