Hyatt Ziva Cancun

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 10050 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Excellent all around stay

    Reviewed by rachelcT1453FU(Denver, Colorado) on Feb 28, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Truly an excellent stay; will be back. We have also stayed at Secrets Playa Maroma and Iberostar Grand Paraiso. Top pros: really gorgeous beaches, heated pools, very good food everywhere (best we've had at an all-inclusive), very friendly and attentive staff, fun little additions everywhere (e.g. dessert shop, sliced fruit cart at the pool, etc). Our room was gorgeous (corner view in room 615 of Turquioze suites). Large resort but very well laid out. Decor at restaurants was very classy and not cheesy. Biggest opportunities for improvement: despite several umbrellas, shade was hard to come by and one really needed to purchase a cabana to receive consistent shade. More palapas would be excellent for this. Our room cleaning was less impressive than other comparable high-end places (spotty restocking, etc), and the butler amenity was not a huge benefit. We also REALLY did not like the consistent upselling of the "Surf and Turf" dinner (please stop doing this!). Overall our favorite all-inclusive yet! Definitely check it out, with or without kids, in a group or as a couple.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Best resort ever hands down!

    Reviewed by jofaith21() on Feb 28, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Best resort ever! All staff are very friendly and very attentive. Room views are amazing, food and drinks are amazing! This was our forth visit and service is always top notch! Favorite restaurant is Tradewinds because of their tasty and juicy ribeye. Can't wait to go back after this pandemic!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-4

    Service

    Service-5

    Value

    Value-4

    Our sixth stay in Paradise ??

    Reviewed by Rick L() on Feb 28, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The staff at Dips and Sips have become our second family at our home away from home! When we arrived, they immediately recognized us (even with masks!) and remembered our names! The pool drew you in with an incredibly warm temp equal to bathwater! The swim-up bar is the best! Grab a pool stool and enjoy watching the amazing bartender create amazing cocktails and N/A beverages for the kids! El Mercado is our favorite restaurant! Love it not only for the amazing variety of food choices (buffet style), and the staff does a fantastic job of food prep and safe serving procedures during Covid! Sanitizing was being done constantly and hand sanitizer was available everywhere. Room service was impeccable and the fridge was kept full of beverages, nice and cold! We found Paradise and will continue to be back every year ?? We stay Ocean side and wake up and fall asleep to the sound of the ocean. We see every beautiful sunrise and sunset, and even if it rains (very seldom), the raindrops are comforting... Thank you for the opportunity to be a part of the Hyatt Ziva Cancun family! Extra appreciative of Cherimico (Raul) and Jorge Cordova D Los Santos two very special and phenomenal servers! Sincerely, Rick Lloyd and Renee Koch

    AMAZING!!

    Reviewed by jessicamariem2021(Northvale, New Jersey) on Feb 27, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I highly recommend Hyatt Ziva for your next Mexican vacation. From start to finish the resort and friendly staff blew us away. They go above and beyond to ensure you’re well cared for. Safety precautions are thoroughly maintained, hand sanitizer stations throughout the resort, all staff wearing masks at all times, temperature checks, etc! The resort was not at full capacity which was nice as they’re following social distance protocol. I cannot thank our butlers Enif, Gustavo, and Raul for making our experience extra special for our engagement. The food at the open restaurants (5 I believe) was amazing, however all of the restaurants are not open due to covid restrictions. We felt 100% safe being there considering the circumstances of the current pandemic. We will absolutely be back!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Exceeded my expectations

    Reviewed by ashleym349(New York City, New York) on Feb 26, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Let me start off by saying that I was hesitant to travel due to the climate of what’s going on in the world. I’m so glad that I went against my better judgment and traveled to Hyatt Ziva. My husband and I enjoyed everything about this resort. It is extremely clean, the food is delicious, the drinks were great and the service couldn’t have been better. A special thanks to Diego at Lorenzo’s and Sophia at Tradewinds for being exceptional and for making sure our dietary needs were met. This hotel went out of their way to make sure that my husband and I had an enjoyable stay. Upon arrival, we were asked to take a picture (as an anniversary keepsake), our room was decorated and we were given a bottle of champagne. The day of our actual wedding anniversary, my husband and I had a couple’s massage at Zen Spa. This was the icing on the cake! Lydia and Elizabeth were excellent. They focused on our areas of interest and made us feel at ease. All in all, this hotel exceeded my expectations. I definitely can’t wait to go back with my family.