Paradisus Cancun

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 14114 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Beautiful Hotel & Excellent Service!

    Reviewed by joscottw() on Apr 14, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Hotel is huge with so many wonderful amenities. Recommend upgrading to Reserve. Our trip was made so perfect and seamless thanks to our amazing concierge Rodolfo. He went above and beyond and took great care of us. We wanted to experience a local restaurant outside of the hotel and he booked us a place that was not only walking distance but had delicious food & spectacular view/shows. Ignacio & Aurelio, were so attentive at the buffet breakfast and took time to chat with us. The entire staff at the resort were accommodating and always so friendly. The restaurants were good, but my favorites were Vento & Enso. Make reservations for Vento when upon arrival, they fill up fast. Rodolfo was able to work some magic and get us in. Will definitely stay here again.

    Best family vacation

    Reviewed by Voyage208802() on Apr 14, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We met augustin and jennifer at activities they were amazing, fernando was great at service and martin at breakfast. Alzacar and manny were great and julian! Great people the flow fit in the yoga was great! The aladdin was amazing!

    Such a great place to visit

    Reviewed by Sherrydb41(White Settlement, Texas) on Apr 14, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We had such a great time and the hotel and staff were wonderful. Everyone at Enzo made my sons birthday so special. Martin and Orlando in the buffet were awesome so much fun! I can’t wait to come back to see them! They really made the trip special.

    Truly is paradise!!

    Reviewed by RipKb24() on Apr 13, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We had a wonderful stay at this hotel, we stayed in the reserve section and it was phenomenal. Miguel in the reserve area la palapa was our host and he was extremely kind and a fun guy to be around. Giovanni works the bar inside the hotel where the dj’s are and he was absolutely amazing as well. Their whole team was!! Food was great, hotel is beautiful, drinks are endless and the views were second to none. I’d strongly recommend this hotel if you are considering it.

    Very Nice Resort at a Reasonable Cost

    Reviewed by DavidNC4712(Charlotte, North Carolina) on Apr 13, 2021

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Nice Resort. Reasonable Price. Opt for the Reserve level. It is worth the small price increase. It was great having drinks and food served to us poolside and having access to the Reserve pool (Adults Only) and the Palapa Restaurant for breakfast. Gaby and Karina at the Ginger Bar are FANTASTIC!! Reuben and Maximillo at the Reserve Pool...Top Notch Service! We would consider this resort again if we come back to Cancun.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-4

    Rooms

    Rooms-4

    Service

    Service-5

    Value

    Value-5