Sandos Cancun reviews
9321 TripAdvisor reviews
Beautiful March break holiday!
wellsey7 (Courtice, Canada) on Mar 16, 2024
Wonderful cute small resort ; different from what I’m used to but the food and drinks were really good and the service outstanding! Book the restaurants right away ..hard to get into but we never had any issues ; the Japanese was excellent and Gerry was outstanding one of the best I’ve ever seen !!! The Italian was awesome and our waiter (forgot name ) was amazing too . The seasons was really great steak … there’s no really big shows or anything but I found the days they did activities were so fun ! There’s a disco in the downstairs area it’s fun but they need to change the music a bit for the older crowds. Club music gets to be too much and they play it all day at the pool but was still good just wanted something different after the 5 th day ; The lounge room is nice too but not enough chairs for everybody to sit so get there early for the band or singer . Tips ; Rooms are really clean we were just disappointed no balcony. Get superior if you want one they want you to upgrade but after paying what we did for March break not happening… beds are super comfortable; they give you glass bottles for water and they can break easily if you put them in fridge . You have a nice robe and slippers to put on my friends had it in theirs but we had no slippers . Get up super early to get a chair or bed by pool with something personal on them or your spot will be gone , they need more chairs there … towels they don’t seem to care where you leave them but we always brought ours back for new ones . The sun is by pool first then beach in the afternoon: water was a little rough at times but absolutely beautiful we swam in it every day ! We did the catamaran trip to Isles of Majures was excellent but a very long day at the beach they didn’t get us til 5:40 pm … but worth the money !! It was gorgeous there . Avalon was amazing bartender at beach and David in the lounge we loved franchesco ( I think ) server at pool and Dani and Aliban for Entertainment they made our trip sooo fun ! All in all was a great resort and they had special things going on different days, the pool party ,casino night , Mexico night etc .. you will have a great time !
Sandos Cancun does not disappoint!
Jennifer P (Mississippi) on Mar 14, 2024
My husband and I love staying at Sandos Cancun. The people at Sandos are like family. They go above and beyond to ensure that you are well taken care of. The atmosphere and the friendliness of the staff is what made us join the Royal Elite program (vacation club). We were so excited to join this amazing program! There are so many great benefits that the Royal Elite program has to offer and an added bonus was learning that Sandos has other locations. My husband and I already thought we were spoiled by the Sandos family but after joining the Royal Elite program, we are even more spoiled! If you get a chance to stay here, you will absolutely love it! I would encourage you to listen to the program and hear what it has to offer. You will be so amazed! Neil, Marlene, and staff are incredible.
Sandos Cancun is Awesome and so is Royal Elite
Mobile59317970491 (Mississippi) on Mar 14, 2024
This was our second time staying at Sandos Cancun. We liked it so much last year we came back for another visit and this one was better than the last. We decided to do the Royal Elite presentation and became members. Great decision, as the presentation was about three hours it was not a high pressure sales job. Marlen and Neil did a wonderful job of explaining the membership options and actually the meeting made our trip even better. The Royal Elite family is the best! They will move mountains to make members happy.
Staying on the strip in Cancun.
liz c (Surrey, Canada) on Mar 13, 2024
First time visiting the hotel strip in Cancun. Picked this hotel as the photos looked good and the beach looked amazing. After a long day of travelling we arrived at the hotel around 8.30pm. The reception was not a good first experience. Informed that only room they had was a king size bed ( travelling with my son). The young man at the desk was not friendly he had a very bad attitude. I went to reception at 9am the next day and was told a room would be ready at 3pm very nice receptionist (lady). Went back at 3pm to find the young man from the evening before. Bad attitude still. He stood clicking his mouse and then went to the back office talking in Spanish whole time. Not giving me an explanation at all. Another man arrives I ask him what is happening please talk in English. My room was ready he said. Mr bad attitude was angry as they had given me a room with a balcony which he had tried selling me the night before for another $500. New room was great. Air conditioning did not work properly. Food was very average. The entertainment staff were great. Diego one of the bar staff was fun I recommend his Diego special drink!! The hotel needs to up their cleaning routine on the bathrooms and around the pool area. Cabana's need a good cleaning, Pool area needs scrubbing. Several times no toilet paper and they need cleaning. I would not stay here again.
Fantastic winter getaway.
447tereseb on Mar 11, 2024
Beautiful pool and beach area; the food options are incredible; staff are amazing. The entertainment that they provided were all veey good. The only negative that i can say is that the music volume around the pool is too loud and not the best selection for a crowd that wasn't all 20 somethings. Highly recommended!