Paradisus Los Cayos

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 403 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    The Top Hotel in Cayo Santa Maria

    Reviewed by eliecer_moreno(London, United Kingdom) on Jul 14, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I have stayed at this property in June again, I can see it has been a big improvement in all aspects compare my first stay, at this moment for me this property is the number one top hotel in this beautiful island, the room very nice and clean, food just amazing, I will recommend to go to the sun set activity it is an unique experience, the beach is beautiful, food delicious, every body teat you as king and queen, it is very nice to see the way the gardeners great you in the morning. Entertainment team always happy to help as well as trying to make your stay unforgettable, the life music on the plaza is very nice, the group dance is also very attractive, I will definitely come back very soon, Thank you all

    Individual ratings:

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Amazing experience

    Reviewed by vburduja() on Jul 14, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The rooms were very clean, the service was great and we really enjoyed our stay. The beach was beautiful and the food was delicious. Very family friendly, our kids had a lot of fun. We'll definitely come back here again!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Service

    Service-5

    Beautiful Resort

    Reviewed by AnnieM_Travel(Montreal, Canada) on Jul 09, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    This resort regular section was not open when we stayed from June 22 to 29th, we were upgrade to a room in the family concierge area. I was alone with my two boys 6 and 10. So here are my appreciations and observations; Resort Overall Even tough the resort is not complete; I never heard or saw construction being done so no disturbance from construction at all. The gardens were beautiful and well maintain. The localisation of the rooms versus the different common area are always few steps away, it is well disposition, beach is also easily accessible. Room We were lucky to be upgraded to suite, it was just perfect for a family! Coming in the room, you have a living room (sofa bed) and dining table and chairs along with a bathroom with shower and a good size closet. The master bedroom contains a king size bed with a sofa and a standing bathtub, in the bathroom there is a double sink counter and shower with 2 rain shower head, a separated toilet along with a walking closet. It was beautiful were on the third floor despite the stairs to climb in the Cuba summer heat, it was perfect! Beach and Pool The beach is clean, wide and beautiful, this why we come to Cuba ?? there is two little huts one for drink and one for food right next to the beach, you can get a snack like pizza, hot dog and hamburger it is just fine, when you just want to enjoy the beach. There is always long chair available. Pool near the family concierge is great, clean you get do aqua fitness, spinning in the water, water basketball etc., it is right next to it is the 24 hours snack bar. Food / Bar This is the weak point of the resort but to be fair we did not starve, there was always something we liked. Because it was still low season the family concierge buffet was 80% of the time closed, do we were redirected to the main buffet but there are literally 3-minute walks from each other, so it was fine. On one night the family concierge buffet was open, typically the same type of food with an upscale room design. The drinks were fine and had a good selection, also the cappuccinos were great! Kids Zone! What can I say about the amazing staffs at the kid zones? My children never ever want to go to a kid’s club, even though they are fluent in English and French. To my surprise we accidently came in when we went to the little resort store, right away they wanted to stay, the place is beautiful and clean, and the staff made them feel welcome right away. They ate with the kid’s club 2 nights! They had so much fun during the day. For your information at the time we stayed, the Kids Zone hours were from 9am to 5:00pm and from 6:30pm to 10pm. Service I honestly can say that it was perfect, from the concierge welcoming us to the last person we saw, they are always smiling and kind always ready to answer to our request. Being a new resort, my expectation was low, but I was wrong this resort feels like everything is in place.

    In one word, this is just top!

    Reviewed by Mark J() on Jul 08, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Everything is really perfect. You really feel like a king during your stay. They pamper you and try to meet your wishes at all times. The food is really great. Tried different restaurants and always pleasantly surprised. The rooms are a gem and a special thanks to Kjela and Joanna. Together they are really top and very sweet and friendly ladies! We really come back . Thanks

    Beautifull Hotel! Almost 5 star! The overall experience was excellent.

    Reviewed by DorotaEl() on Jul 05, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Once all the wrinkles are iron out it will deserve 5 star rating. The hotel ambience is excellent. The preserved ecosystem gives the feeling of a hotel that has been established a few years ago. The design resembles very closely another Paradisus (La Esmeralda) we have visited in Mexico last year. At times, I couldn’t believe I was in Cuba. The rooms are modern, and we loved the blue neon light. Staff is friendly and accommodating. We stayed in the adults only section and we were lucky to be upgraded to the “Royal Service”. The management (Adrian and Gabor) went out of their way to ensure we are happy with the experience. The director of the royal service came to talk to us several times during the day. Thank you, Adrian Valera, for making us feeling special. The beach is clean (a little small) with crystal clean emerald water. There were though few days were there was some seaweed in the water but didn’t bother us spend almost the entire day in the warm ocean water. The food is not the greatest but let’s be honest it is Cuba. We highly recommend “Passion” restaurant which was our favourite. Please put more signs pointing restaurants, bars etc. The other thing that is lacking is the entertainment. Maybe it was an “off season time” but there was not much to do in the evenings. The “Red room” was mostly quiet. We loved our stay in your hotel! We will be back with much bigger bunch next time. Thank you, Rosemary and Lily, you girls made our days special!!

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