Grand Park Royal Cozumel

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 6020 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    needs improvment

    Reviewed by Reggie G() on Oct 13, 2019

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    The staff at the desk and the baggage handlers were good but the resort has gone down hill. The room we had was in need of service. Both of the water valves in the sink leaked when you turned them on and the water valve in the toilet ran all seven days. went to the desk and told them about the water problems but nothing got fixed. one day our room did not get cleaned and had to call and have someone bring towels and coffee, three other days no coffee was left and the frig was not restocked. The food was poor, breakfast was ok but the others lunch and dinner at the buffet dinner were poor. allmost the same items every day beef, pork, fish, the fish was ok but the beef and the pork were so tough you could not chew the stuff and had a hard time trying to cut it with a butter knife as they had no sharp knifes. the food made me sick and I lost one day as I had to stay in the room I have stayed at this resort numerous time and loved it but after this trip I wont go back.

    Individual ratings:

    Rooms

    Rooms-3

    Service

    Service-2

    Happy Vacations in Cozumel!!

    Reviewed by Monica Isabel G() on Oct 13, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    In my week in Cozumel we have a fun all day the service is excellent, and the staff of entreteiment and sport they are a really good guys, they have a lot activities all day and the are a friendly and excellent guys Leo, Ingrid, Cinthia, Pepe and David and the Dj Renan !! I recomended so much the hotel!!

    Activity Staff is AMAZING!

    Reviewed by brandimatern() on Oct 12, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Our family has been coming here for years and the activity staff this year was the best it has ever been! Jose, David, Ingrid, Leo, and Cinthia were so much fun and made the trip so much better! We made great friends while we were here!

    Average

    Reviewed by SET4116(Odessa, Texas) on Oct 11, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    Beds very uncomfortable. Stayed on 8th floor but could hear everything on the ground, even the street noise. Patio door needs reconditioning. The facility/grounds are beautiful. Staff extremely friendly and attentive.

    Individual ratings:

    Cleanliness

    Cleanliness-3

    Location

    Location-4

    Rooms

    Rooms-3

    Service

    Service-4

    Value

    Value-4

    Grand Park Royal Cozumel Luxury Resort

    Reviewed by Ed W(San Antonio) on Oct 09, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The hotel stay was terrific. Friendly attentive staff, always ready to help. The location was just right, the Buffet food was always good. Don't waste time at the 3 restaurants, not worth the time or food. We had a great room with a fantastic view, definitely go higher up. Plenty to do. I would positively recommend going there. No pressure or time share. I've read some not so good reviews. They were wrong and misguided responses. Try it you won't regret it.