Grand Park Royal Cozumel

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 6475 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Worst experience

    Reviewed by travelerG6107MQ() on Mar 28, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    We were not able to relax at this resort because people were constantly trying to sell timeshares or other things to us. They pools closed at 8pm every night and the food was not good. Additional, the resort is location is not ideal or in the prettiest part of the island.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Location

    Location-1

    Rooms

    Rooms-3

    Service

    Service-3

    Value

    Value-3

    Family vacay that was awful

    Reviewed by Stacy M(Jerome) on Mar 23, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    This is the WORST vacation I have ever had. From start to finish. Check in was so bad, beds are hard, buffet is horrific, never enough snorkeling gear, not enough beach chairs, bars run out of everything. How can a carribean resort have no pineapple juice? I booked 4 rooms, they gave me 2. Took 4 days to finally get a 3rd room so my 66 yr old mother in law didnt have to sleep on a miniature couch. Just awful place.

    Individual ratings:

    Cleanliness

    Cleanliness-3

    Location

    Location-1

    Rooms

    Rooms-2

    Service

    Service-1

    Value

    Value-1

    Cozumel 2020 Scuba Trip

    Reviewed by phil052020(Evart, Michigan) on Mar 22, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    This is the second time staying here. The view was great, staff is always friendly and helpful. We Scuba dive with Cozumel Marine World which is just across the street , so the location is great. Would definitely stay here again !

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Location

    Location-4

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-4

    Boring and no Food

    Reviewed by shoxnstuff(Welland, Canada) on Mar 20, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    Hard to walk around because walkways are dangerous, bars don’t open till 1130 am around the pool, not enough servers day or night, then bars close shortly after dinner at night then there is nothing to do, tv channels are horrible for English speaking people so relaxing in your room is boring also, I will not return or recommend this resort.... The buffet never has enough food and horrible selections it’s really bad , specialty Restraunts are good but a nightmare to get into because no one wants to eat in the buffet, review after review about this issue and the resort still won’t fix this issue

    Individual ratings:

    Cleanliness

    Cleanliness-3

    Location

    Location-2

    Rooms

    Rooms-3

    Service

    Service-3

    Value

    Value-2

    change in stay

    Reviewed by jmgack(Inver Grove Heights, Minnesota) on Mar 19, 2020

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    Liked the stay stayed here in 2015 and it was much better, food was better and always warm like it should be; not so much this time. could never get a chair by the pool area by the restaurant. People would put their towel or what ever on the chairs and never use the til the afternoon when they came up from the beach area. said something but nothing was done.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-4

    Rooms

    Rooms-3

    Service

    Service-4

    Value

    Value-3