TripAdvisor Traveler Rating

This place is legit. It’s like a home away from home in that you can save $ by bringing food/snacks for your kids. There’s a fridge, silverware, dish-ware, microwave, and toaster. It’s made to feel different than the other hotel rooms on site. Game changer for me as a coparent with 2 young kiddos! The pool is nice and was never crowded when we went downstairs - then again the weather wasn’t the greatest during our spring break so ??????? My kids loved the Villas more than the Grand Californian, Disney Hotel, and Pixar Place. We stayed in room 1031 - this is the deluxe studio preferred view room.

Our family absolutely loved staying with the Disneyland hotel. Being submerged into such a magical space was something we will never forget. This was our first time ever staying here and we will continue to choose this hotel for future Disney vacations because it’s so nostalgic and we felt truly taken care of while visiting. The property: We were in awe of the amount of detail put into every space in this hotel. The architecture is so whimsical and elegant, the grounds are always kept clean, the furniture and all the decor has Disney touches. Theresa landscaping is playful and creative, and the smell inside the hotels here night childhood memories somehow and I want to know what they use that smell so divine! You can’t beat the location and the ease of accessing both parks. Everything is easily accessible and it made navigating so seamless. The Staff: All staff members from valet, bellhop, front desk, cast members, servers, gift shop employees characters, and security were all very kind, and very helpful. I witnessed some cast members get yelled at by not so kind costumers and the CM stayed professional and courteous. We saw the most of this at the front desk and at Goofys kitchen with people being insanely rude to the staff, yet the staff managed each encounter impeccably. Thats truly amazing, and we are very grateful for their dedication to service. The only place I felt like was a bit of a disappointment was room service. I wanted to order a slice after cheesecake at 9pm and was told that is would be a 2hr wait. The cast member told me to go down to the restaurant and just order it there and it would be faster. My husband went down and the restaurant told him that they had the cheesecake but was unable to sale it directly to him and that we needed to contact room service for the item. This was the only hiccup that felt like it could have been handled a bit differently. This space truly feels like the most magical place on earth and that’s largely due to the phenomenal work of all the staff members. Thank you. Our room: We stayed in the Adventure tower with the downtown Disney view. It was absolutely amazing. The light up headboard, the Mickey hands for lamps, the comfortable beds and pillows all made for a very pleasant stay. The complementary toiletries are great! You get so much stuff that’s vital for your stay. Our room was a great size as well. Plenty of space for our toddler to run around freely. We did encounter a situation regarding the room that had to be brought to management attention. Jake (or Jack) Ryan was super helpful with the situation and was transparent about the steps moving forward and resolved the issue then in there. I am grateful for his understanding and support to correct things. One thing to be mindful of staying in this room is that there is live music happening some nights and it goes on until about 10pm. This wasn’t an issue for us but for others with early bed times/night time routines this could be a bit of a nuisance. We also got to witness the firework show from our room. We were on the 7th story and the show was spectacular! The loud bangs woke up our toddler but she loved watching the fireworks also. Another very strange thing happened while in our room that happened to both my husband and I. On our last night at the hotel my husband was in the bathroom and I was almost asleep but I kept hearing shuffling of the items on the nightstand by the bed. I rolled over and saw nothing. I started to fall asleep again and I heard more of the same sound. I rolled over and I didn’t see anything out of place. I then noticed a super bright white light on the wall next to the TV. I assumed it must had been our iPads or cellphones as that’s were the only charging plugs in the room were. But on closer inspection there were no electronics over there. No flash light no nothing. Our drapes were closed so it was super dark in the room so I was very confused as to what this bright light was. I rolled over again to try to go to sleep and I opened my eye and there was what appeared to be a face over by the wall where I saw the light! At this point I was so exhausted I just said a prayer for the spirit to leave us alone and went to bed. The next morning my husband told me that during the day on our first night stay he was playing with our toddler and the drapes started rattling like there was a cat or something playing in them. He couldn’t make sense of it then it happened again and it made him feel a bit uneasy. This is both of our first time ever experiencing anything like this and it was wild. Even with the spirits around we will choose this hotel over any other hotel in the area. If you want the full Disney experience then there’s no greater place to stay then on of the Disneyland properties.

Great spot with really good pools and hot tubs. We were a family of 7 and had a 3 bedroom suite which worked out perfectly. On booking we were told that we would be eligible for the concierge service which we opted for. It would have been great if we had been in the Adventure tower as we requested but we were in the Frontier tower and so had t4 elevator rides there and back. We were also told it was a great place to watch the fireworks but you could not even get in the door during the fireworks. It was generally overcrowded during the main times..early breakfast, happy hour and dessert with fireworks.

We just spent 8 nights at the new villas at the Disneyland Hotel. We had a preferred studio on the 10th floor overlooking the villas pool. We loved our stay! The cast members were fantastic. We had to call housekeeping for a few refills and they were there within just a few minutes. Beds were extremely comfy, shower was hot and great water pressure. We didn't hear a peep from our neighours but there was noise in the morning with excited families heading to the parks. The pool is lovely and the pool servers from the bar were very friendly and attentive. Loved the common areas in the villa lobby. Nice places both indoor and outdoor to relax. Cannot wait to go back!

The hotel isn’t bad and the service is ok. DO NOT VALET ITS A TOTAL MESS. Bellhop was okay and will store bags if you are going to the park after you checkout. The hotel is older and has some things wrong, had issues with hot water, multiple outlets and phone. WAY OVERPRICED, Grand Californian is better but both are low 3 star at best. TON OF WALKING, it’s far like 5 miles of walking per day it’s crazy