The Laylow, Autograph Collection

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 591 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Aloha Birthday Bliss...

    Reviewed by kristen c(San Francisco, California) on Oct 12, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The Laylow is my new favorite hotel in Waikiki! I recently went with a few friends to celebrate my birthday and every detail the Laylow team put into my stay made for one awesome birthday celebration. Victoria was so friendly and welcoming during the check-in process. She truly embodies the aloha spirit. She'd remember us each time we stopped by the front desk during our stay to ask for any thing. We stayed in a Ho‘okipa Level Corner Suite. Upon arriving in my room, there was a bottle of champagne with a super cute note from the hotel wishing me a "Happy 40th Birthday!" The room is perfectly laid out: spacious enough for hanging out with friends, catching some sun from the lanais and had the most comfortable bed, and day beds. We had 4 people staying in the room without it ever feeling crowded and like we each had our own space. The room amenities were great: a welcome basked filled with local goodies, an empty mini-fridge (definitely a plus when you're staying multiple nights), and perfectly scented toiletries. Upon check-out, Summer and Suzanne helped us quickly through the process. We had several room charges that needed to be put on different credit cards and they were able to accommodate our request flawlessly. Mahalo to the Laylow team for such a hospitable stay! I can't wait to return to the islands and stay with you again...

    customer service is KEY

    Reviewed by justwooley() on Oct 11, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Well, first trip to Hawaii. A friend of mine loves staying here. Right in the middle of everything is what I was looking for. Rooms were great and comfortable. What really made the trip great was how above and beyond the concierge staff was. I work in service and this is the kind of performance I wish I got from every hotel. Ricahrd and Meena were SO easy to deal with. Seriously made the whole trip better with their suggestions and guidance. Thank you for such an amazing time. I appreciate you 2 especially.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Service

    Service-5

    Pool cabana rooms

    Reviewed by MontyPuppy(Perth, Australia) on Oct 08, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Fairly new hip, vibey hotel that offers daily shaved ice from 1.00-2.00pm and waitresses come around with refreshing drinks round the pool regularly. We stayed on the ground floor in one of the 4 pool cabana rooms available. These had great access to the pool and reception areas but the downside of being close to the lifts and reception/bar noise. This wouldn’t be a problem for heavy sleepers or partygoers but if it’s the weekend and you are up early to fly out... maybe stay in one of the very large we’ll-appointed upstairs rooms.

    Good location

    Reviewed by joy m(Melbourne, Australia) on Oct 08, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Hotel at very central location in waikiki. Easy access to everything. Great restaurants nearby, Starbucks is just a few steps away. International market just right next door. Hotel room is good for a group of 5adults. big space with comfy beds.

    As expected

    Reviewed by samanthao520(Cincinnati, Ohio) on Oct 06, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We arrived early and were able to drop our bags off with a very receptive employee. The hotel is in great condition, has live music at night, a bar onsite, and a salt water pool. The pool area was a good size and didn't ever look over full. There is a daily resort fee which came with a few perks like a welcome gift basket that had snacks and sandles. The resort also had towels to take to the beach and a few other benefits. The only disappointmeant was some of the benefits were very time limited like the shaved ice. It would have been better as a serve yourself setup then a specfic and limited time window. The room and bed were comfortable with a dedicated sitting area, large tv, and small balcony. Pros: Staff was very receptive and kind Rooms and hotel were in great shape Onsite bar Convenient access to shopping, rental cars, and food Cons: Resort fee was a bit too high and the benefits very time limited. A bit noisy as there is a parking garage next door.