Sheraton Waikiki reviews
8013 TripAdvisor reviews
Being overcharged
Sunshine03481171496 on Mar 16, 2024
We had a great time at the Sheraton Waikiki - we were originally booked into the Princess Kiaulani but due to renovations we got upgraded to the Sheraton. We got a US50 credit voucher to be used at one of the restaurants and was told to charge it to the room and it would be deducted when we left. We got back to Australia and 5 days later was charged US61 charge for the restaurant. I have tried 3 times to get a refund and was always told someone would get back to me within 3 - 5 working days. As it has been 6 weeks since we went we still haven't had a refund. They keep apologising but nothing is being done about it. Just be careful if you get a bonus credit and make sure you aren't charged before you leave the hotel. Apart from that it is a beautiful hotel and very comfortable.
Expensive but fantastic location with great views
MareeandPeter (Brisbane, Australia) on Mar 16, 2024
We had booked an ocean view room & were upgraded to a diamond head view room - amazing view. Room is decent size & quite modern & clean. Shower however was over a bath so check other options if mobility issues. Nice balcony, small fridge & coffee machine in room. Foyer (on each level I presume) has ice machine, drinks machine & a microwave. Pool with slide & hot tubs is very nice & can walk from pool area onto beach for a dip in ocean too. Only discovered the infinity pool the day we left - on opposite side of hotel.
Great experience
Curiosity40924693968 (Northbridge, Massachusetts) on Mar 15, 2024
Roger from housekeeping was very helpful and friendly. He took great care of us and went above and beyond. I wish he were on duty the day our room flooded due to the AC filter needing to be changed. I am sure if he was here it would have been cleaned up immediately instead of it taking several calls to the front desk and an in person visit.
Brilliant Hotel
AM H (Brisbane, Australia) on Mar 14, 2024
Brilliant location. Convenient both to Waikiki area and walk to Ala Moana Shopping Centre. Stayed 8 nights in a comfortable, ocean view room. Staff were all very friendly and switched on to our needs. Rumfire restaurant & bar a lovely place to sip a cocktail & chill after a busy day. Highly recommend.
Great place to say
Freedom40874679083 on Mar 12, 2024
Sheaton Waikiki was great! My family and I stayed for a week and had a blast. Everyone was very friendly and helpful. We had an ocean front room which was very nice to sit on the balcony and look out. Having daily activates at the hotel each day was an added bonus. My kids loved the water slide, heck I loved it too!!