Aston Kaanapali Shores Condo

3.5 star rating

This hotel is rated between 3 and 4 stars. 3 star - Standard accommodation with basic facilities and limited services. 4 star - Quality accommodation with a variety of facilities and services.

    What to expect (based on 2947 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Disappointing stay

    Reviewed by Inthecountry101(Payson, Arizona) on Jan 14, 2020

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    My third trip to Maui. We stayed at Aston Kanapali Shores. I had seen some negative reviews about the property rooms so I called ahead two times and spoke to Bryan, front desk manager in charge of room assignments prior to arrival. I asked him to please give us a room with no problems. I was paying for an ocean view unit. I was taking my elderly mother to Hawaii for the first time. The first issue was trying to get the tv's to work. I had to call maintenience to take care of that. The bedroom had no air conditioning flowing in so the room was warm.  The Arcadia door to the lanai had a broken lock so you could not secure the door. There was a palm tree outside with a palm frawn blocking the view. The couch was old. The paint was old and tired. That night at midnight I was awakened out of a sound sleep by a screeching alarm going off. It took a few minutes to figure out it was an alarm on the night stand. The next morning I tried to take a shower and could not turn on the water. The shower fixtures were old and tired. I called maintenance in. The worker says you have to apply pressure, pull up and out!  I asked why dont you upgrade the fixtures. I'm told the apts are privately owned and it's up to the owner to do that. (Upgrading plumbing fixtures is a minimal expense so why dont they do it?) They finally did send someone to replace a part in the turn on valve. I could not shower prior to an 8:30am orientation meeting by the time I got the water on. None of the plumbing fixtures match in the bath and kitchen. I tried to make coffee. The pot is an old Mr. Coffee with no light working. I had to put my head near the pot and wait to hear if it started perking. I tried using the microwave over the stove and found it unplugged. I plugged it in and tried using it. It did not heat. I see a small counter microwave and realize why that's sitting there. It was old and difficult to adjust the time. I was reheating my coffee and it boiled over. Now the tv would not turn on again. It kept saying no signal. I had to call maintenance again to fix that. The tvs were set on timers and would turn themselves off randomly while you were watching. I had to call maintenance out again. This time maintenance had difficulty getting the tvs working. This took at least an hour to get them working again. I decided to leave my mom in the apt while I went out for a couple hours. When I returned the tv was off again and my mom was sitting in a hot apt because the air conditioning had gone out! It was around 90 degrees in there. I called maintenance again. They advised me to call the front desk. I called the front desk. By this time I'm fed up. I ask for another room that has no issues. Why was this room rented with all these problems? They had to know. He says he has one room available. He says he cant send anyone right away to help us move because people checking in need him. By now its 5pm. We had all our things spread out and unpacked. I throw everything together to move. We get to the other room and it's now almost 6pm. We have to unpack and organize again. The new room has no light on the coffee pot, no safety bars at all in the shower. I had to stand by while my mom showered. The couch was old. The air conditioning is freezing and running non stop all night. I find out later that I must set it up over 70 degrees to get the thermostat to shut it down. I had difficulty getting it comfortably adjusted. The room needed some renovating. The bathroom ceiling had a 1970s era lowered ceiling lighting.  When you arrive tired from long travel times you want to relax and not deal with problems. These problems ruined our weeks vacation. Who needs that stress. Why dont they keep up the maintenance on these units? These are some of the negatives.  Some positives: The resort has a great restaurant and the grounds are pretty and seem well maintained. There is daily maid service and coffee replaced. I found most of the employees friendly and helpful. The property sits right on the ocean. It has two pools and a hot tub. Prior to check out I went to the front desk and encountered Bryan. I asked if he remembered speaking to me about room assignments. I asked why I was assigned such a terrible room. He said he would speak to the people who were in charge of that which did not solve my problems. I requested two nights credit for all the problems and stress. Bryan said he would credit one night reminding me check in time was 4pm. This disregards that check out was 11am and all the hassle and stress this caused us.  I requested review from his manager. I got voice mail hours later from James Farquhar at 5pm requesting I call him the next morning at 7am when he came back in. I was checking out at 6:30am to fly home. I found when I checked out that the resort fees were removed from my bill by James. I did appreciate some credits being applied but by the same token would have much preferred a relaxing stay with no problems. When you travel to Hawaii you dont want to deal with room problems. I would expect routine maintenance done and things in order. These are all privately owned units. The standards of the units need improvement. The prices for Maui on these units were probably somewhat standard but things should be working properly and in good repair. I can not overall recommend this property to anyone.  There are other reviews which outline problems. It's unfortunate because this property has great potential. I would never stay here again.

    2020 Family trip

    Reviewed by TonyE4334(Kelowna, Canada) on Jan 13, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This is our 10th year at Aston Kaanapali Shores. This is Hawaiian Ohana at its best. Thank you to the team here. This was our first trip with our grandson. Memories we have forever. ************ ten stars if I could give it.

    You get what you pay for - no surprises for us.

    Reviewed by MomWow72(United States) on Jan 12, 2020

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    Maui is expensive and Maui over holidays even more so. When we booked several months ago, we debated between our favorite complex which is modern but extremely expensive this time of year vs the Aston Kaanapali Shores, which was much more affordable but looked dated. We opted for a full oceanfront view room at the latter. It also sounds like this property might be a mix of privately owned condos and a hotel. We booked through the hotel side so when you read reviews, keep that in mind. Pros: The grounds were very well maintained. Every employee I spoke with was friendly and helpful. The ground floor shops had a surprising amount of merchandise and some of the supplies were actually cheaper than the grocery store across the street. Having a grocery across the street was also quite handy. The view was absolutely spectacular - we whale watched every day from the living room. The room was huge - we booked a 2 bedroom unit and it was probably larger than our first house. The in room safe was the biggest I've ever seen - it easily fit 3 laptops. The closets had more than enough hangers, which is something I've never encountered before. And the very dated washer/dryer actually got our clothes cleaner than my new HE front loader back home. I don't know about the privately owned condos, but the hotel supplied us with shampoo/conditioner/soap in the bathrooms. We also had plenty of dish soap, dish washer detergent, toilet paper and there was some laundry detergent. (I bought more but I'm a freak who does lots of laundry on a trip.) I don't want to make a list of cons because so much of that is subjective and all of it is definitely first world problems. However, there are some things to keep in mind. One is that Kaanapali beach is farther south. There is a small strip of sand by this property but the beach area here is largely rocky. This isn't a hotel issue but it is something to note in case you've never been to the area. If you're very into aesthetics, our room was quite dated. Carpet, countertops and bathroom vanities had clearly been replaced somewhat recently but a lot of the room was probably circa 1990. However, we A) knew this going in as we did our research and B) the room was incredibly clean. I do love modern but I can handle dated, as long as it's clean. And again, we also saved quite a bit. There wasn't any lighting on the lanai or by the washer/dryer. I can understand not having any on the lanai so it doesn't bother others or attract bugs - this isn't a con and I'm mentioning it so it's not a surprise. However, I had to use my phone flashlight to actually see the laundry dials. Actual con? Not at all. Just a minor inconvenience. Overall takeaway: Great view, great price, very clean, very friendly staff. Probably a bit too dated for our family but that's totally subjective and not a dealbreaker for many!

    Our particular room had serious problems

    Reviewed by 817ctb(Seattle, Washington) on Jan 11, 2020

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    We booked our stay here almost 10 months in advance for 10 nights over Christmas vacation. The group consisted of my wife and I and our three teenage boys. The room we booked was a oceanfront room and the average cost was about $850 per night before taxes. We consider this to be more on the moderate end of the spectrum, given the holiday period. We read a number of online reviews which almost made us cancel our reservation. After talking to the hotel, we ended up continuing our planned visit. Ultimately, we decided that this was a “bang for the buck“ room and weren’t expecting the finishes to be luxurious. The room that we received on arrival was on the second floor with a northerly view. We do not know how often this room gets rented out, but the condition was by our standards pretty poor. The decor was probably at least 30 years out of date. By this I refer to the very faded carpeting, which you could tell changed about 10 shades due to some pretty obvious places where the furniture has been moved around. The cabinets in the kitchen and bathroom and almost all of the doors were very banged up. I could imagine 10 or 20 nicks in a single bathroom drawer, where the paint was missing. The truth of the matter is, none of these aesthetic issues really bothered us, as they were pretty much what we expected. The problems that we had were more about the functionality of the unit. Each of the two toilets barely flushed, and you need it to hold down the handle and flush it four or five times to make it work. Yes, we asked for this to be looked at, and the maintenance technician came up, but they didn’t improve anything. Every single faucet was unable to be 100% shut off, so there was always water dripping from the kitchen faucet or the bathroom faucets. The handles themselves were loose and felt like they were going to come off in your hand. Because of this, for example, it was very hard to set the temperature properly in the shower. The dishwasher barely worked and we probably ran each load of dishes three or four times to get them clean. Yes, we always pre-rinse our dishes, so trust me when I say that this thing simply didn’t work. It also smelled awful when we first arrived. The stove top worked OK, but the oven barely worked at all. My wife tried to toast a tray of bagels one morning toward the end of our trip. It took about an hour to get them barely toasted at all. If this had happened earlier in our stay, we would have complained. As it was this was the second to last day, so we just dealt with it. One of the most annoying things, was that all of the sliding glass doors out to the deck were in very bad shape. I actually strained my back because in order to open the doors you had to use both hands and “really put your back into it“ to get them to open or shut. This was even true of the screen doors. As a property manager myself, I know what it takes to fix these, you take the doors off the tracks and replace the little wheels that they ride on. Forget about the idea of walking out onto the deck with a drink in your hand or carrying a plate of food. It literally couldn’t be done unless you used both hands and strained yourself. For a pretty high-end unit, it had very out of date and small TV sets. Most of the closet doors continually came off the track and were very difficult to close. There were bifold doors where are the end that moves never stayed in the track. And just like the sliders out to the deck, the closets with sliding doors were very difficult to open and close also. We know that this is a condominium and that the units are individually owned and further that upgrades to the furnishings and amenities are the individual owners responsibility. I can only assume, that this facility never inspects the units or enforces any standards whatsoever. We tried the so-called “beach club“ restaurant, and had a fairly negative experience. Feel free to read my separate review of that. There are some things on the property that are just plain stupid. One of the things we enjoy doing when in Maui is to barbecue our dinner. Unfortunately, the barbecues are about as far away from the hotel rooms as they could possibly be, actually up by the road past the tennis courts. That’s a pretty damn far distance to travel carrying all your barbecue food and equipment. We’ve stayed at many condominiums in Maui where the barbecues are near the water, so you can have a pleasant view and socialize while you are cooking. Definitely not the case here. Overall, we would consider our experience here to have been substandard. The public areas are very tired and dated, the staff goes through the motions of being hospitable, but clearly don’t care very much. Since this was an oceanfront room, the view was nice. Unfortunately, it was difficult to impossible to use the deck in the evening as there are no lights out there at all. This one is on whoever designed the hotel.

    Christmas Holidays

    Reviewed by Robertoholidays() on Jan 11, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This year we decided to celebrat Christamas in Maui at the Aston Kaanapali shore. We had wonderful time, the hotel was very nice and clean The atmosphere was great. Service superb!!! Thank you for the wonderful memory.