Westgate Las Vegas Resort & Casino

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 6565 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4

    Rooms

    Rooms-3.5

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Ashley is a AMAZING asset to the Westgate!

    Reviewed by h2ofitmom(Mukilteo, Washington) on May 04, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I can’t say enough good things about our waitress, Ashley Adam’s at the Pool at the Westgate! What a breath of fresh air, positive attitude, customer service at it’s best! Super star Employee!!! As an entrepreneur for the past 25 plus years I can say whoever hired her made a excellent decision! Customer Service at it best. Love love love your service !!!

    Individual ratings:

    Service

    Service-5

    Value

    Value-5

    Guest

    Reviewed by Y6155JHmikel() on May 04, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Love greeter Stephanie. Great customer service. When we arrived she did everything she could to make sure our needs were met end to end. Always courteous when she saw us, and very pleasant to talk to. Loved her interaction with guest. Definitely a keeper for your establishment.

    Nice Pool, Okay Hotel

    Reviewed by natebanta(natebanta) on May 03, 2021

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    We did enjoy our time in the cabana by the pool. Cabanas and daybeds are the best value here than anywhere else we tried in Vegas. Ashley Adams was our host and she was super attentive, fun, and efficient. Food was pretty good here, too. Sadly, the hotel did not meet our expectations for the price we paid on a weeknight. We specifically upgraded to the luxury strip view. Our room was facing the strip, but we were so low the view we paid for didn't really show. There was also a mechanical issue in the room that was causing a loud and constant thumping. We called and they said they would send an engineer. That took a LONG time to happen. We've had much better experiences in Vegas in room quality, function, view, and value for less money. While at the pool, we thought we found a new favorite vegas spot. Sadly, we found a place we won't recommend a visit let alone timeshare.

    Exorbitant Resort Fees but no Housekeeping??

    Reviewed by Discover152333() on May 02, 2021

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    Stayed at the Westgate Resort Hotel/Casino from 4/28-5-2 . Charged $41.72 a day for no housekeeping services!! Housekeeper told she was not allowed in my room during my stay!? Had to call for replacement towels etc Also all the ice machines in this hotel have been turned off so you have have to go all the way down to 1st level stand in line to get a bucket of ice! No coffee machine in this hotel either so be prepared to pay $5 minimum for a cup of joe! (In same long line as ice!) most of the vending machines in hotel were empty of water which was $3.75 for 20oz! The waitresses are very few and far between to get a drink. The bartenders were not the friendliest. The band on Thursday and Sunday was pretty good though. Don’t bother eating at the Italian restaurant which was double the price of Olive Garden and nowhere as good. The breakfast was the best meal we had each day at the Sportsbook area. Omelette with potatoes and one slice of toast for $13. We went for the Mecum auction and spent over $250 just in Uber fees since this hotel is far off the strip and Monorail is not working. Even though the website said it was working! I highly suggest the Harrah’s properties. Even when we did have issues in past they were promptly resolved. I stayed at this hotel before when it was Hilton Hotel and it was awesome! Forgot to mention Do NOT make eye contact with the folks by the elevators trying aggressively to rope you into a TIMESHARE presentation!! So sad to see this wonderful hotel slide downhill. Won’t ever be staying at Westgate Resort Hotel in Vegas again!

    Blue String Theory

    Reviewed by 228kellied(Henderson, Nevada) on May 01, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My husband Frank and I (Kellie)went to the hotel to listen to Blue String Theory play. The Band was and is AMAZING!!! We got to meet the band members and Brian, Gary, Peter, Scott and Sam made us feel like part of the FAMILY!!! Thank you to Westgate for having Blue String Theory play there. If anyone has NOT seen or heard of Blue String Theory you definitely need to hear and watch them play, you will dance the night away that is for sure!!! Thank you Blue String Theory for the AMAZING talent you ALL have!!!