Overview
This all-inclusive luxury adults-only resort is located on eighteen acres of lush tropical greenery and a breathtaking white-sand beach. Enjoy the elegant and eclectic artistic features of Couples Negril.
Adults Only 18+
Complimentary excursions including trip to Margaritaville, glass-bottom boat ride, shopping shuttle, catamaran cruise, trip to popular sunset bar.
Unlimited Golf at Negril Hills Golf Course. Tee times are subject to availability. Carts are mandatory and are at an additional charge. Incidentals, club rentals, gratuities and caddies are at an additional charge should they be required. Please see hotel concierge for more details. See terms and conditions below.
Check in
4 p.m.
Check out
12 p.m.
Rooms
234
Inclusions
- Round-trip airport transfers
- Online or mobile check in available
- All taxes
Rooms
Amenities
Deluxe gardenview
Location
Reviews
warning about booking directly through the resort
h0ward9 (Pittsburgh, Pennsylvania) on Apr 18, 2024
I booked my second trip to couples Negril for 2 weeks in march 2024. I used the couples Resort website to book the reservations mainly because they say hassle free cancelations. I purchased the travel insurance through them as well. I unfortunately had an accident which required surgery and was not able to travel so I canceled the reservation 17 days before our travel date. They issued a refund for the resort fees and told me I have a credit for the airfare so the hassle free full refund is a lie. I also had to forfeit the cost of the travel insurance even though the resorts website says free cancelations up to 14 days before travel. I am currently on my third day of trying to use my flight credits to book a flight. I am forced to use their third party travel agency to use my credits. I have called Couples resorts 3 times and their travel agency Adelman travel at least 6 times as well as numerous emails and I still can't get the use of my flight credits. My previous stay was very enjoyable but after this hassle with nobody doing anything to honor their own stated policy I will never return to a couples resort in the future. This is just a warning to anyone considering booking direct through the resort because their advertised policies are just smoke and mirrors
VERY DISAPPOINTED WITH OUR STAY AT COUPLES NEGRIL GO SOMEWHERE ELSE
kerrybO7654XO (Sunbury-On-Thames, United Kingdom) on Apr 16, 2024
Couples Negril where shall I start, let us begin with the so called Couples lounge located at Montego Bay arrivals, we both are not beer drinkers therefore we asked for a rum punch we was basically told that we only have Red Stripe on tap but if we ask a certain member and look after them by way of providing a tip then this request would be available. The journey from the airport was horrendous in fact so bad on the return we arranged a private flight. On arrival at the hotel the reception seemed nice a bit dull and lacked atmosphere. We then received our welcome pack and taken to our suite. The suite looked satisfactory until we ran the bath tap and both bathroom sinks, bath and shower to discover that dark brown stained water was coming out of the supply, we ran the water for around 20 minutes to see if any change took place and had to use the bathroom glass provided to test the water, the colour was very cloudy looking when we left the room to inform the reception of the issue, maintenance were due to look at the problem that evening nobody ever arrived. By the morning the issue was somehow resolved but returned again within a few days, again I contacted reception on the third phone call to them finally they sent a man with a racket in his back pocket to fiddle around with the taps and tell me that this shade of water is normal please see pic attached I really don't think anyone considers this normal. Water of this kind is a red flag and contains serious health concern. In room dining experience appalling let's say the option of the so called Club Sandwich was not available so we resorted to the cheeseburger can only be described as cardboard in a bun and tasteless. We were under the impression that the alcohol that was included were PREMIUM brands not the case, the rum punch for example is premixed and stored in a plastic bottle and way too sweet and far too strong, the drink quality is very poor and very difficult to enjoy. Fizzy drinks available were all the pumps which did not taste anything like coke. Food quality was unacceptable and should never be served to guests at a so called 5 star resort, the choice was limited and tasteless and without a doubt made me unwell with an upset stomach. All restaurants are labelled with the same poor choice and quality with very limited variety, to add insult to injury the so called lobster Friday should of been named Iceland Friday the lobsters were proven to be frozen by the rubbery texture of meat. The hotel grounds and gardens are kept nice, the hotel could do with an update little old and worn in places, The beach was beautiful I would say thats what sells the hotel. The floats on the sun-beds are a great idea but could do with replacing some are torn and dirty looking. The entertainment was average, the piano bar was very tacky and smelt of damp and the windows were filthy. I also found that we were tipping everyone surely spending £6000 should have been sufficient. We could go on and on, At present we are in touch with our tour operator regarding the disappointment we have experienced, we both feel like we have not had a holiday and feel that the money we spent to stay at Couples Negril was far to expensive for what was received. Absolutely shocking and not acceptable.
Ready to find your next getaway?
Select your dates to check availability and book your vacation package now. Looking for more accommodation options? Use the Vacation finder tab to explore more destinations and vacation experiences.
