Hilton Rose Hall Resort and Spa

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 5103 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Not what I expect from Hilton

    Reviewed by aheringer(Toronto, Canada) on Jan 17, 2020

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    I travel extensively for business and rate the check-in experience at this resort by far the worst ever. After having used the Hilton advance on-line checkin service link emailed to me and selecting two adjoining rooms for our party of five that, included two young grandchildren, we had to wait one hour and 20 minutes to check-in. This after a long day of travel with children. At checkin we were informed the rooms we had selected were not available and no adjoining rooms could be provided. I contacted Hilton customer service and got an email from the resort management saying sorry, but they were busy. Not acceptable service at any hotel.

    Individual ratings:

    Location

    Location-4

    Service

    Service-1

    Best Resort in Montego Bay

    Reviewed by Dominga A(Brooklyn, New York) on Jan 17, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The resort has so much to offer that I wished I had booked a 7 day trip instead of 5. The staff is the friendliest I have ever seen. They seem so happy to serve you and make you feel at home. The activities were great for all ages and the alcohol drinks are strong enough to make you feel happy to be in Jamaica. My only complaint is the beach, the winds were strong so the waves were very strong but my kids were happy with the water park.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Highly recommend

    Reviewed by 478ammab(London, United Kingdom) on Jan 17, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We were in town for a family wedding and stayed here on an all inclusive package and were not disappointed. The hotel is incredibly family friendly (so if you want something that is just adults only, probably best to stay elsewhere), however, that being said, there is lots to do for all types of vacationers. The food was great, the hotel was very clean and the staff were incredibly attentive to our needs. The hotel also has an onsite concierge which is linked to various airlines through which you can organise excursions. We organised a number of trips through our Virgin Atlantic rep. Overall, a wonderful stay. Would definitely stay here again!

    Individual ratings:

    Service

    Service-5

    Value

    Value-5

    Jamaican personal experience

    Reviewed by stushie(kin, jamaica) on Jan 16, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    As a fellow Jamaican i will be as honest as is possible with you all The whole booking was as thou we were begging to visit the hotel, i had to be calling calling reminding them that the email with the quotation has not been sent more than one ,i don't know if its because we are Jamaicans or what buts its a bad look thou with how its dealt with. the other draw back was that when we reach check-in it took quite a while which was very disappointing because we already paid on line and thought it will be a quick process. other than that it was a good experience especially the lazy river was a really relaxing experience and the beach was off limits at the time because rain had fall and the jelly fishes were near shore . but all in all it was good putting all the negatives aside and focusing on the enjoyment.

    Individual ratings:

    Location

    Location-3

    Service

    Service-3

    Value

    Value-3

    Excellent family vacation

    Reviewed by MAngeloP84(Bradford West Gwillimbury, Canada) on Jan 15, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Nothing to complain about. The hotel and ground were perfect. Everything is clean and new. Food was amazing. Beach party was great. Perfect for a family with young kids. Water park supplied hours of entertainment. Was amazing. Would go back no questions asked.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5