Jewel Grande Montego Bay Resort and Spa

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 902 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Last minute change for honeymoon

    Reviewed by melbartlett() on Sep 15, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I have to admit, we were supposed to be honeymooning in the Bahamas but with hurricane Dorian we decided to switch paths to Jamaica. We knew nothing about Jamaica as we booked our visit the same day we traveled purely for convenience of flights. I can’t express enough how glad I am that we decided to book our trip to Jamaica but specifically to the Jewel Grande. I know everyone has expressed this, but I will continue to reiterate how amazing it is here. The staff are incredibly attentive, genuine, and kind. We got to know and made friends with multiple staff members here. To name a few, Decare, Williams (the amazing pool DJ), Davin from Le Bouchon, Daniella and Jodi-Kay. The last night we had a private dinner on the water in the gazebo with a custom menu. Our server was Daniel, and he was absolutely wonderful too. The food here is delicious. I was skeptical with it being all inclusive but the quality and service was top notch— better than anything we’ve received in the states. For the dinners that we’ve had here, I would equate it to $85-100 meals back home. We came during a slow time because of hurricane season, but we wouldn’t have it any other way. Beaches and pools we had nearly to ourselves. That being said, we really got our money’s worth because of being big eaters and fairly big drinkers. Room service is also great for those lazy days that you can’t quite make it up in time for breakfast! We hardly left the resort, mostly because we enjoyed lounging by the pool and beach, but there are excursions you can book and there is some form of entertainment every night. Also, we had an exquisite experience at their spa— it is absolutely lovely. You have the option to soak in the Himalayan salt pool (private), sauna or steam room before or after your service. The couples massage we received was wonderful and relaxing. Overall, I can’t express how grateful and happy we are that we chose not only chose Jamaica to visit, but specifically the Jewel Grande. We will most definitely be returning!

    Individual ratings:

    Location

    Location-5

    Service

    Service-5

    Great Place, Great People!

    Reviewed by TheJoneses90() on Sep 15, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We were extremely satisfied with our stay and planning to return again for another visit. The experience was great from the initial welcome. Customer service is a priority here and it is greatly appreciated. There was staff that we could tell genuinely love what they do and it showed. I would like to acknowledge Amanda from guest services she was a pleasure and very attentive to any request. Kevin was great in the fitness classes and very engaging other times when we saw him around the resort. Javan was great at engaging the guest creating a fun environment commented to him that he reminded us of our son. To top our evenings we were well taken care of by Ricardo at the club house bar. Thank you for a great experience.

    Great Celebration

    Reviewed by Shandaman51() on Sep 14, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Thanks to all the staff at the Jewel Grande for making our anniversery fantastic. A special shout out to Javan the Entertainer, Ricardo and Alex in the lobby bar and our Butlers Ronald and Dean. We had a diverse group (18-67) and there was something for everyone.

    Great 1st trip to Jamaica!

    Reviewed by Darian2001(Austell, Georgia) on Sep 14, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I spent a week at the Jewel Grande Montego Bay. I had a great experience! The food was excellent, rooms are really clean, and the staff is amazing! Javan made sure we had a great time at the pool. He made the games fun and kept everyone engaged. I will be visiting again!

    Best all inclusive we have stayed

    Reviewed by Kayshollen() on Sep 14, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My husband and I stayed over Labor Day week and had the most amazing, relaxing trip ever. There is something for everyone at all hours of the day- endless activities, fun entertainment, great drinks and food. What really made our visit was the people- the happiest, most friendly, and accommodating people in the world work at this resort. We were actually so sad to leave - I even cried when our favorite bartender Gary gave me a hug goodbye! He had a chocolate martini waiting for me every night when I showed up at the bar- and after several rounds of dominos (and learning how to play the Jamaican way) he is one of my favorite people there. I read several negative reviews before arriving at Jewel Grande and was a little nervous. We stayed for a week, and I have to say almost none of the complaints I read were true apart from the Tepanyaki restaurant being very warm (it’s a separate building with no AC so just dress cool and you’ll be fine), and there is a lot of seaweed in the water but that’s not the resort’s fault- they work overtime to clear it and keep the beaches pristine. A few VIPS from our trip: Damian at moonstone Kevin fitness instructor (water aerobics so fun each day) Ricardo and Gary at lobby bar Tafari entertainment (kept the entertainment going all day and evening- not sure when he sleeps because he’s always there killing it!) Jason at steakhouse Aubrey at waves Shannique, Soroyal, Ackeem and Antony at spa Daniella and Jodie Ann cocktail waitresses (had a consistent cocktail my entire trip thanks to these ladies!) Serron moonstone chef - great bruschetta